West Lake Hillview International Hotel Hangzhou ★★★★★

3.6 /5
Overall score
75%
Would recommend
Amenities:
4
Cleanliness:
4
Hotel staff:
2.8
Comfort:
3.5
Location:
3.8
Value:
3.8
1 2 3 4 5

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Overview

Combining exceptional location and welcoming atmosphere, this property is an ideal place for a splendid vacation in Hangzhou.

Location
Immersed in greenery and surrounded by hills, the West Lake Hillview International Hotel is located just 7 minutes walk from the West Lake and 10 minutes drive from Hangzhou Railway Station, while the Hangzhou Xiaoshan International Airport is 30 kilometres away. The Leifang Pagoda, China National Silk Museum and Song Dynasty Guanyao Periods Site ar

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Amenities

Dining

  • Restaurant

Services

  • Conference facilities

Reviews

3.6 /5 Overall score

75% Would recommend

  • Amenities: 4/5
  • Cleanliness: 4/5
  • Hotel staff: 2.8/5
  • Comfort: 3.5/5
  • Location: 3.8/5
  • Value: 3.8/5

Disaster - don't go there

Would not recommend Thu, Feb 27, 2014
I arrived the hotel late evening, although I had a booked confirmation they didn't not have me on files, I had to beg and plead to get a room. The staff doesn't know one word in English, and was not able to help. I went in the morning to the gym (in another building), all the building was power off and I had to search in the dark. When I got back to the room, there was not boy water ! No hot water !!!!!!!! Restaurant served terrible food Don't go there, sleep in a car if you have to, it would be much better

| San Jose Business

1 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 3 /5
  • Hotel staff: 1 /5
  • Comfort: 3 /5
  • Location: 3 /5
  • Value: 1 /5

MORE THAN EXPECTED

Would recommend Sat, Feb 4, 2012
it was really beautiful staying on this hotel , the only thing is the breakfast was almost prepared for Chinese " Chinese food" , others was really great. for sure when i come back i will stay in it again .

| Bahrain Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Need to know language

Would recommend Thu, Nov 4, 2010
Hotel staff took 20 minutes to find and confirm the booking, They did not had no knowledge of the reservation, Do not speak English, Besides showing them the reservation confirmation there was nothing we could do, Checking was very frustrating/After that it was beauiful.

| Chicago , IL Business

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 5 /5

THE GOOD, THE BAD, AND THE UGLY

Would not recommend Mon, Jun 28, 2010
THE BAD: We booked the room understanding that we were getting twin beds. We were told there were no twin beds available and we would have to accept one king bed. After several discussions and no way of finding an alternate hotel my 32 year old daughter and I agreed to share a bed. Then we were told that the credit card that [...] accepted to book the room was not accepted and had to be deleted and another used. Asked for toilet paper since there was only a small amount in room. Didn't receive any until the next morning when I physically brought a maid in to show that we were using their kleenex.THE GOOD: Came back to the room after touring to find a bowl of apples and bananas. Lots of amenities. Good mattress. Friendly concierge. THE UGLY: My experience with this booking.

Dining

Make sure the number of beds required will be available before booking the hotel.

| Yorktown, VA Family

2 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 1 /5
  • Comfort: 2 /5
  • Location: 3 /5
  • Value: 3 /5

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Hotel Policies

  • Check-in: 1:00 PM
  • Check-out: 11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz