West Lake Hillview International Hotel Hangzhou

Nice and spacious room with comfortable bed. The hotel is a bit far from the Lake, Hangzhou's main attraction but the concierge is very helpful and able to get us taxi. If you know how to take bus K12, you need only a 10-min walk back to the hotel. Bus fare is only RMB2.0.

Well appointed rooms and very clean. Service on reception could be improved as they had no record of my reservation. dissapointed that Spa facility is for men only. Reasonably priced, quiet location and would consider returning.

it was really beautiful staying on this hotel , the only thing is the breakfast was almost prepared for Chinese " Chinese food" , others was really great. for sure when i come back i will stay in it again .

Hotel staff took 20 minutes to find and confirm the booking, They did not had no knowledge of the reservation, Do not speak English, Besides showing them the reservation confirmation there was nothing we could do, Checking was very frustrating/After that it was beauiful.

"International"is a bit much. This hotel focus mainly on chinese guests which you notice because their spoken english is so so. This did not caused me any ploblems!

THE BAD: We booked the room understanding that we were getting twin beds. We were told there were no twin beds available and we would have to accept one king bed. After several discussions and no way of finding an alternate hotel my 32 year old daughter and I agreed to share a bed. Then we were told that the credit card that [...] accepted to book the room was not accepted and had to be deleted and another used. Asked for toilet paper since there was only a small amount in room. Didn't receive any until the next morning when I physically brought a maid in to show that we were using their kleenex.THE GOOD: Came back to the room after touring to find a bowl of apples and bananas. Lots of amenities. Good mattress. Friendly concierge. THE UGLY: My experience with this booking.

我住的是貴賓樓的行政套房，房間設備好，衛浴設備很不錯。早餐很糟糕，咖啡是我喝過最糟的，盤子不但又濕又油，有時還可以見到沒洗乾淨的殘垢。雖然十點才結束供餐，九點二十分去用餐的時候已經不再補充食物與飲料，連餐具也不補了，還要我一樣一樣的去要。資訊處理的效率與專業度很差，預訂部的系統與接待處的內部聯繫糟，我透過Hotel Club預訂時已經有付訂金，入住時也出示預訂紀錄與發票，但是他們堅持系統沒有顯示相關紀錄，而要我付全額。在入住兩天半的時間請他們查清楚，但是到我退房時，接待處還是堅持要我付全額，最後他們與預訂部的人花了30分鐘才搞懂，更妙的是我看到他們的內部文件上可是寫得清清楚楚，只是他們英文沒有好到讓他們讀懂。雖然住宿的價格很便宜，但是我不會再入住這家旅館，因為他們的服務與資訊處理的專業度無法滿足國際觀光客。