$81 Avg/night
Rate and special offer based on Check-in: Sep 22, 2015 Check-out: Sep 23, 2015

Hotel Gen

4 stars
View map of Portugal 415, Santiago,

Hotel Overview

Reviewer score
3.7
out of 5
23 reviews
Very helpful and friendly staff

The staff was very helpful. We enjoyed our stay. First they helped with a taxi service, then they... See full review

  • Elena F.
  • Mar 26, 2015
Comfortable hotel with great staff

The staff of the hotel was great - every person - at the reception and in the cafe - was very... See full review

  • Elena F.
  • Mar 18, 2015
Hotel Gen features eco-friendly accommodations set in Santiago Metropolitan Region and close to the financial center, suitable for business and leisure travelers visiting the Chilean capital. This Santiago hotel promotes sustainable tourism and good environmental practices through its 'Go Green' advocacy. Hotel Gen offers business center and meeting rooms that can host corporate and social gatherings. The property also provides tour desk, Wi-Fi access throughout the hotel, laundry services and parking for added convenience. 

At Hotel Gen, diners wake up to a healthy breakfast buffet and feast on delicious Peruvian cuisine for lunch and dinner at The GRA Restaurant. Enjoy a sip of Chilean wines at The Vine. During leisure, guests can relax with spa treatments or work out at the gym. Vacationers can also take relaxing dips in the swimming pool on the 25th floor.
Rooms
The tastefully decorated rooms at Hotel Gen are equipped with modern furnishings including air conditioning, Wi-Fi access, cable/satellite TV, safety deposit box, mini bar, kitchenette and en suite bathroom. Select units have tea and coffee making facilities.
Highlights
  • Environment-friendly rooms
  • Property-wide Wi-Fi access
  • Swimming pool, gym and spa
Nearby attractions
  • Parque Forestal (0.9 mi/1.4 km)
  • Cerro Santa Lucia (0.7 mi/1.2 km)
  • Chilean National Museum of Fine Arts (0.9 mi/1.4 km)
  • Basilica de la Merced (0.9 mi/1.4 km)
  • Plaza de la Constitucion (1.1 mi/1.8 km)
  • San Francisco Colonial Museum (7 mi/1.2 km)

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Hotel Gen Rooms

Deluxe Single
Deluxe Single with one king bed includes Bathroom amenities, Cable / Satellite TV, Heating, Internet access, Mini bar, Non-smoking rooms, Refrigerator, Safe in room, Telephone. 33 sq meters, Controlled heating, 32 "TV with 55 channels enabled, Frigobar of 60 Lts, American dining. For those seeking the comfort of a connected space, combining their attributes to create a warm and serene place. For its north facing.
Junior Suite Triple
Junior Suite Triple with one king bed and two twin beds includes Air conditioning, Bathroom amenities, Cable / Satellite TV, En-suite / Private bathroom, Heating, Internet access, Laundry service, Microwave oven, Mini bar, Non-smoking rooms, Refrigerator, Safe in room, Stove / Oven, Tea and coffee making facilities, Telephone and Toaster. 60 mt2 + terrace - King Box Spring Bed, Unlimited Internet, IP Telephony, Workspace, Safe-deposit box, Independent solar panel, Controlled heating, 32 "TV with 55 channels enabled, Frigobar of 60 Lts., Bathroom with bath, American dining room with fully equipped kitchen
Executive Room
Executive Room with one king bed and two twin beds includes Air conditioning, Bathroom amenities, Cable / Satellite TV, En-suite / Private bathroom, Heating, Internet access, Laundry service, Microwave oven, Mini bar, Non-smoking rooms, Refrigerator, Safe in room, Stove / Oven, Tea and coffee making facilities, Telephone and Toaster. 70 mt2 + terrace - King Box Spring Bed, Unlimited Internet, IP Telephony, Workspace, Safe-deposit box, Independent solar panel, Controlled heating, 32 "TV with 55 channels enabled, Frigo bar of 60 Its., Bathroom with bath, American dining room with fully equipped kitchen.
Classic Room
Classic Room with one king bed or two twin beds includes Air conditioning, Bathroom amenities, Cable / Satellite TV, En-suite / Private bathroom, Heating, Internet access, Laundry service, Microwave oven, Mini bar, Non-smoking rooms, Refrigerator, Safe in room, Stove / Oven, Tea and coffee making facilities, Telephone and Toaster. 33 mt2 +terrace - King Box Spring Bed, Unlimited Internet, IP Telephony, Workspace, Safe-deposit box, Independent solar panel, Controlled heating, 32 "TV with 55 channels enabled, Frigobar of 60 Lts., Bathroom with bath, American dining room with fully equipped kitchen. For those seeking the comfort of a connected space, combining their attributes to create a warm and serene place. For its north facing, enjoys a privileged view of the city.

Amenities

  • Free buffet breakfast
  • Free internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa
Solarium
Dining
Free buffet breakfast
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Conference facilities
Doctor on call
Currency exchange
Internet
Free internet
Parking
Free parking
Accessibility
Wheel chair access
Accessible parking
Wheelchair accessible elevators

Nearby points of interest

  • Plaza de Armas: 1.1 mi
  • O'Higgins Park: 1.6 mi

Dining

La GRA Restaurant
Inspired by Chile's fields comined with the most outstanding Peruvian flavors, "La GRA" Restaurant offers an unique signature menu where you will find and enjoy exceptional dishes.
Surprise yourself with the amazing proposal of our distinguished Peruvian Chef, Luis Barroso.
La VID Wine Bar
143 exclusive wines create a perfect variety of wine of Chile, melted with an exquisite menu of Tapas and cool cuts, that will captivate your sense.
Mana Cafe
A breathtaking overview of the City and an excellent coffee are the ingredients that you'll find in our cafeteria at the 25th floor. Enjoy our homemade pastry and a wide variety of teas.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Hotel Gen

Overall score

3.7 / 5
5.01.0
23 out of 23
Amenities:
3.4
Cleanliness:
3.7
Hotel staff:
3.7
Comfort:
3.7
Location:
3.5
Value:
3.9

78% would recommend to a friend.

Sort by:
Review of Hotel Gen

Reviewer score

3
5.01.0
Traveler
Couples
NUTLEY
Jun 30, 2015

Hotel Gen

Great Staff and location. Less than desirable rooms.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
4
Comfort:
2
Location:
4
Value:
4
Trip purpose:

Couples

Review of Hotel Gen

Reviewer score

5
5.01.0
Elena F.
Family
Croton-on-Hudson
Mar 26, 2015

Very helpful and friendly staff

The staff was very helpful. We enjoyed our stay. First they helped with a taxi service, then they organized a late breakfast for our family when the cafe was closed.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Family

Review of Hotel Gen

Reviewer score

5
5.01.0
Elena F.
Family
Croton-on-Hudson
Mar 18, 2015

Comfortable hotel with great staff

The staff of the hotel was great - every person - at the reception and in the cafe - was very helpful and did beyond their normal duties

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Family

Review of Hotel Gen

Reviewer score

2
5.01.0
JIM C.
Couples
N/A
Jan 27, 2015

Motel 6 meets The W Hotel

Billed as a trendy hang out, the place has a rooftop pool that's swell - but everything below the pool level is just so-so. Nothing really eye-popping about the joint.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
2
Comfort:
2
Location:
2
Value:
2
Trip purpose:

Couples

Review of Hotel Gen

Reviewer score

5
5.01.0
Jinx
Friends
Vancouver
Jan 18, 2015

en route to Antarctica!

Hotel Gen fabulous in every way - great swimming pool on 25th floor with amazing views. Central location - we walked everywhere. good breakfasts...we did not eat dinner there.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Friends

Dining tip: In Hotel

walking is the best way to explore a city.

Review of Hotel Gen

Reviewer score

3
5.01.0
C. B.
Single
N/A
Dec 30, 2014

Nice enough hotel, noise a potential problem

I had one good night and one nightmarish night for my 2-night stay. The room and breakfast are good about what you would expect for this price (my only very minor complaint about the room itself is not having coffee/ tea-making services in the room). The front desk was nice enough in-person, but never responded at all to my email requests (don't bother asking about the 'shuttle' service from the airport, as it costs more than a taxi, by the way!). The nightmare aspect comes from noise -- and noise that is from neighboring buildings. It's a long story, but I would STRONGLY urge anyone noise-sensitive in the slightest to stay away from this hotel during weekends or holidays, as there is no conceivable way to escape the booming all-night bass parties during those times.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
2
Location:
4
Value:
3
Trip purpose:

Single

Review of Hotel Gen

Reviewer score

4
5.01.0
Alice G.
Friends
N/A
Dec 29, 2014

A One Day Stay

I was in Santiago for two days and one night. Staying at Hotel Gen was a bargain for the price. I rented an apartment which had bedroom, bathroom, living and kitchen areas. The kitchen did not have a single appliance, pot or pan but did have a small refrigerator. I I wanted to make meals I would not have been able to. The location is not good -- it was not near to anything. But a walk of about 8 or 9 blocks took me to the historic district, shopping and restaurant areas. Hotel Gen is a good value for the money.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
1
Value:
5
Trip purpose:

Friends

Review of Hotel Gen

Reviewer score

5
5.01.0
Chris1turn
Friends
Colorado
Dec 6, 2014

luxury

Beautiful hotel right on the ocean-every room has a window that opens to the sea. We listened to the ocean and birds all day and night. There is a "relaxation" pool that is nice and wood burning hot tub on top of the hotel --both are great. The staff is a little stuffy but they warm up if you tip!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
2
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Friends

Sightseeing tip: Short walk from hotel

The Serravalle is definitely the best place to eat in Chile and maybe the US! Great servce

Review of Hotel Gen

Reviewer score

1
5.01.0
Chris1turn
Friends
Colorado
Dec 6, 2014

center of city

The staff was rude and the pool was freezing! The hotel sits in the middle of the city. Don't eat at the hotel the food is awful and expensive

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
1
Value:
3
Trip purpose:

Friends

Dining tip: Short walk from hotel

Everything is expensive in Santiago

Review of Hotel Gen

Reviewer score

3
5.01.0
Eugeniolee
Business
Monterrey, Mexico
Aug 27, 2014

Ok for the price

Offers 2 rooms and 2 bathrooms for a good price. Not a great location, only has heating in the living room. Pool and jacuzzi don't have any heating. Looks better in the pictures.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
4
Location:
2
Value:
2
Trip purpose:

Business

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