$138 Avg/night
Rate based on Check-in: May 8, 2015 Check-out: May 10, 2015

BEST WESTERN PLUS Hotel Los Espanoles

4 stars
View map of Santa Maria 2828, Santiago,

Hotel Overview

Reviewer score
1.0
out of 5
1 reviews
Poor customer service- did not recognize our reservation

We arrived and were very pleased with the exterior and lobby-modern, clean, nicely taken care of.... See full review

  • Ms expat traveler
  • Sep 9, 2013
Discover the BEST WESTERN PLUS Hotel Los Espanoles, a modern and stylish contemporary hotel, so close to everything, yet so quiet and private. Located in a residential area just a few minutes from the heart of the business district. Experience the comfort and style of our rooms. Our attentive multilingual staff takes pride in providing personalized service. We are within walking distance from: parks/subway station/convention center/restaurant/financial district/and shopping areas.

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BEST WESTERN PLUS Hotel Los Espanoles Rooms

1 QUEEN BED
1 QUEEN BED,20SQMT,HISPDNET,WRKTBLE,SAFE,MTNVW,32LCD,FULL BREAKFAST
2 SINGLE BEDS
2 SINGLE BEDS,20SQMT,HISPDNET,WRKTBLE,SAFE,MTNVW,32LCD,FULL BREAKFAST
1 KING BED
1 KING BED,29SQMT,HISPDNET,WRKTBL,SAFE,MTNVW,32LCD,FULL BREAKFAST
1 QUEEN BED
1 QUEEN BED,29SQMT,HISPDNET,WRKTBL,SAFE,MTNVW,32LCD,FULL BREAKFAST
2 SINGLE BEDS
2 SINGLE BEDS,29SQMT,HISPDNET,WRKTBL,SAFE,MTNVW,32LCD,FULL BREAKFAST
SUITE-1 KING BED
SUITE-1 KING BED,35SQMT,LVNG,HSPDNET,WRKTBL,SFBD,40LCD,FULL BREAKFAST
SUITE-1 QUEEN BED
SUITE-1 QUEEN BED,35SQMT,LVNG,HSPDNET,WRKTBL,SFBD,40LCD,FULL BREAKFAST
SUITE-1 KING BED
SUITE-1 KING BED,43SQMT,HSPD,WLKNCLST,WRKTBL,SFBD,40LCD,FULL BREAKFAST

Amenities

  • High-speed internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Free local telephone calls
Activities
Outdoor pool
Fitness center or spa
Exercise gym
Live entertainment
Jogging track
Solarium
Steam bath
Dining
Bar/Lounge
Restaurant
Lounge
Coffee shop
Room service
Services
24 hour front desk
Business center
Laundry service
Express check in
Guest laundromat
Express checkout
Childcare Service
Concierge desk
Security
Wake-up service
Multilingual
In-Room Safe
Meeting/Banquet facilities
Porters
FAX
Conference facilities
Copy service
Currency exchange
Audio visual equipment
Internet
High-speed internet
Parking
Free parking
Valet parking
Outdoor parking
Accessibility
Accessible facilities
Wheel chair access
Room
Television with cable
Safe
Phone with speaker
AM/FM alarm clock
Mini bar
Free newspaper
Hairdryer in room
Turndown service
Bathroom telephone
Cribs available
Sofa bed
Electronic door locks
Ironing board
Trouser press

Nearby points of interest

  • Plaza de Armas: 2.9 mi
  • O'Higgins Park: 4.3 mi

Dining

seafood
2.00 kilometer(s) from Astrid & Gaston, seafood, lunch, dinner, open 1:00 p.m. to 3:00 p.m. and 7:00 p.m. to 11:00 p.m., closed Sunday.
fast food
1.00 kilometer(s) from McDonalds®, fast food, American, breakfast, lunch, dinner, open 11:00 a.m. to 10:00 p.m. daily.
full service
1.00 kilometer(s) from El Giratoria, full service, lunch, dinner, open 12:00 p.m. to 12:00 a.m. daily.
full service
2.00 kilometer(s) from Como Agua Para Chocolate, full service, lunch, dinner, open 12:00 p.m. to 12:00 a.m.
full service
1.00 kilometer(s) from Eladio Restaurant, full service, lunch, dinner, open 11:00 a.m. to 10:00 p.m. daily.
Italian
1.00 kilometer(s) from Rivoli, Italian, lunch, dinner, open 1:00 p.m. to 12:00 a.m., closed Sunday.
seafood
2.00 kilometer(s) from Aqui Esta Coco, seafood, lunch, dinner, open 1:00 p.m. to 3:00 p.m. and 7:00 p.m. to 11:00 p.m., closed Sunday.

Hotel Policies

Check-in:
02:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for BEST WESTERN PLUS Hotel Los Espanoles

Overall score

1 / 5
5.01.0
1 out of 1
Amenities:
2
Cleanliness:
3
Hotel staff:
2
Comfort:
2
Location:
4
Value:
3
Sort by:
Review of BEST WESTERN PLUS Hotel Los Espanoles

Reviewer score

1
5.01.0
Ms expat traveler
Business
Washington DC
Sep 9, 2013

Poor customer service- did not recognize our reservation

We arrived and were very pleased with the exterior and lobby-modern, clean, nicely taken care of. However, that first impression was the last good thing about it. As soon as we approached the front desk, the clerk was barely civil, said he had never heard of us, and because we didn't have a print out of the reservation (in spite of showing him the email and conf numbers on our smart phones) he refused to honor our PREPAID reservation and said they were full. He called their sister property, the 3-star hotel down the street, and shuttled us there before we could protest. That hotel was fine, but very noticeably downmarket from the PLUS- no elevator, old rooms, though the people were nice. I tried calling in a complaint and they said they couldn't do anything bc they'd called the clerk at the original hotel and were told that we'd been given a comparable room. They asked that I fax in a complaint, which was impossible at the time. Overall, it made a stressful business trip even more of a hassle. Would not return.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
2
Comfort:
2
Location:
4
Value:
3
Trip purpose:

Business

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