My family which consists of two adults and two children stay in Montreal annually. We try a different hotel each time. This hotel was very nice visually especially the rooms. They were quite comfortable. However, the staff (not all) were not so
nice. They gave us a hard time at check it and seem somewhat offended we had children. Some staff were helpful. The location is good for shopping (new Rue St. Catherine) but not so great if you want old Montreal. Overall a nice stay but we probably will not return.
The hotel was clean and the staff were friendly. There was a fitness center in the building, quite small however. Was winter, so I can't judge pool. The room I stayed in was clean with a comfortable king sized bed. The room itself was a little
small by my standards. Wi-Fi was available with the room. The hotel met the bare essentials, but I expected a little more. I also was turned off by the $30 per day parking charge.
Very central location. Can walk to all the shops and theaters. Very nice rooms . Staff all very friendly. Fine, if expensive, restaurant with extremely helpful staff. Outdoor rooftop pool was not a good idea in November.
Would definitely stay
This hotel was very modern, which I always appreciate. Staff was very nice. Good location for taking the metro anywhere. Fridge in room was really nice. We got free breakfast in the restaurant with our reservation which is always a plus! My one
complaint would be that you can hear your neighbors opening and closing their doors in the middle of the night and eat in the morning, which woke me up several times. I would stay there again!
We had read glowing reviews about this hotel before booking it for our anniversary. Unfortunately, when we arrived we were switched from the King bed that we had reserved to a Queen (The room had also been prepared for another guest- there was a
personalized birthday card on the bed when we got there). The whole place felt cramped. The Pool was nice and unique
Excellent hotel and location for all of Montreal's treasures. We walked everywhere. The concierge and bell staff were excellent. However, the front desk crowd is a bit stuffy and obnoxious. Very concerned about what was "complimentary" in the room
and what was not. Did we take anything from the minibar? Hello - I'm a senior and hardly plan to rip off the minibar! I didn't like the $450 deposit put on my account upon arrival in case I used the minibar! Despite this attitude, Montreal and the hotel are beautiful!
Hotel features (5 = best, 1 = worst):
Long walk from hotel
Le Local Restaurant on Rue William, just west of the old city is a wonderful restaurant, about a 20 minute walk from the hotel. Wonderful cuisine, medium to expensive price, great for a special meal!
With rare exception, I found the staff unhelpful and dismissive. The receptionist at check-in informed me that the rooms I had booked more than 2 months in advance (adjoining or nearby each other) were not available and that I would have to pay
much more per room for an upgrade. When I explained that I was traveling with someone who had medical issues, and that Orbitz had indicated my request for adjoining rooms, the receptionist said in a very rude tone that "Orbitz doesn't know the rooms we have." She then offered me a downgrade in room type--with no price reduction-- for rooms that were still on opposite ends of the same floor (which I took). When I asked for directions to a specific theatre, another person at the desk just kept saying it was around the corner, when in fact it was a ten-minute cab ride away in a different neighborhood. One day on the weekend, neither room got cleaned, and when I politely asked that housekeeping clean the rooms, someone came almost immediately; however, she just made up the beds without cleaning the bathroom sink or shower or the floors in the bath or the bedroom. This staff needs some training on how to treat guests properly. That said, the location was very good (downtown, near McGill, The Beaux Arts museum, the Tourist information office, shopping areas and restaurants). The hotel itself was refurbished, but it is small and nothing special. The robe and slippers with hotel monograms do not make up for an unpleasant staff. I would not go back there.