With the [...] last minute deal, our night at the Hyatt cost less than the surrounding hotels with questionable quality. Of course with the Hyatt you know what to expect, and the staff was friendly and accommodating.The only real set back was the
layout. The lobby is located on the 4th floor of a shopping center (Dejardins), and you have to take one of only 2 elevators to get there. These elevators do not go to the rooms, just between the street and the lobby. This means you end up waiting for 2 elevators to get to your room, and cramming in with all the other guests to get out at peak times (morning, check-out, dinner).Overall, it was well worth the cost at the last-minute-deal price, and we would definitely stay there again whenever returning to Montreal.
Very convenient location and great amenities, though finding our way down to the mall complex was a challenge. Breakfast choices in the neighborhood were open early even on Sunday! We felt safe and welcome. The staff was comfortable speaking
English and French (and Spanish too, i think).
Unfortunately, after a very long day out touring, we returned after dark to find our room had been completely forgotten - not cleaned at all! I am sure it was an oversight, but not acceptable at a hotel of this caliber.
In addition, all of our 3 electronic keys failed on 2 occasions and it's a long walk back to the front desk when you have been on your feet all day.
The hotel was in a great location; easy to get to and very nice! Parking underneath the hotel itself and a two story mall below as well. Just minutes from Old Montreal and on Ste. Catherine St. Tons of restaurants and shopping in a short walk, as
well as the metro station across the street. Beds were very comfortable and the pool was great. I would recommend to anyone and will return. Thanks Hyatt!