The front desk staff was very friendly. We got to the hotel a little early, and attempted to checkin two hours before the standard time, since that wasn't possible, they offered to provide us with free internet access. We then took a 5 minute
drive to the downtown shops & street vendors, to do a little shopping and eat. The food tasted great.
The room was a pleasant surprise. My wife kept asking me if I was sure that I only paid what I told her. It was spacious, clean and comfortable. The location was great. Just outside of downtown. Free parking at the hotel was a plus. Walking
distance from the Olympic Park and Botanical Gardens. Nice restaurant!
Hotel features (5 = best, 1 = worst):
Short walk from hotel
If you want to be part of the city, buy a 3 day pass to the museums and metro at the front desk. It's good for 3 days and for $50.00 you can travel and have free access to all the museums and most of the attractions. It's great fun!
Our stay at the Auberge Universal completely exceeding our expectations, and made our visit to Montreal that much more satisfying. The staff were extremely helpful and friendly, I mean they were absolutely great. They advised us on how to get
around, offered a shuttle to the metro, which by the way is within walking distance, which was a convenient route we also took. The room was clean and comfortable. Parking was free!!
Staff very accommodating and willing to go the extra mile to answer questions about activities in the city. They offered tickets at the front desk, which helped reduce wait times at any of the attractions. Would recommend to anyone.
it was really a great visit for me except the fact that someone broke into my car and stole my GPS. though it was written outside on the billboard when coming in, but the hotel staff suppose to remind you when you are checking in, because my mind
has escaped it, to remove the all items in the car. and that was my first visit to montreal, i think the hotel lacks security. maybe they need to put more light or have someone to stay at the parking lot or the staff shoud always confirm if anyone has anything in the car that will atttract the thief to remove it, some might not even have the time to read it outside. am planning of coming Aug again and i pray if you guys take action on that issue, except that am very okay with the service.
This room was very confortable and convenient: nice beds, TV, chairs, a bathroom AND a room with sink and mirror, that is convenient when you share the room. Access to a pool and a jakouzi: the pool was big and pleasant.