Hotel Le Crystal

The location is good for accessing downtown and vieux Montreal is very close by on the subway...if only the front desk had told us that instead of letting us believe it was just a "short walk" away.

Le Crystal de la Montagne is a beautiful hotel...can't wait until it's fully renovated. I will be back for sure trying out the salt water pool and fitness facilities. When the trendy bar is set up, it'll be a wicked way to start my evening on the town before returning to my spacious suite. The staff was first rate with area recommendations; a tour of the soon-to-come facilities and friendly restaurant service.

The hotel is centrally located. You can easily get to restaurants, shopping, and the subway within 5-10 minutes. The rooms are spectacular! The bathrooms are very spacious and even the smallest room (the Urban) has two sinks, soaking tub, and a separate shower. My only issues was the customer service. The staff was very friendly, but they were not very responsive. There was suppose to be a second remote control in the room; we requested it but never received it. Overall, I would still recommend this hotel. It spacious, looks great, and is conveniently located. Just don't expect a lot from the staff.

Like I said in the title, the hotel is nice but no 5 star. Let me give you some examples. The staff is very friendly and helpful. The rooms are huge (all suites I believe) and new with the latest offerings such as nice faucets in the bathroom and plasma tv's. The rooms have some amenitities that really cater to a family with an infant or small child, such as some dishes, dishwash liquid, a microwave, and a fridge that allows you to put in some of your own items (instead the garden variety fridge that is full of the hotels own offerings on sensors that cannot be moved about without you getting charged.) Saying all this, however, there were some non 5 star characteristics about the hotel. The staff sometimes forgot to empty out one of the wastebaskets. They forgot to restock some of the things in the bathroom (such as bath salts) more than once. The room service menu is limited as far as dinner items are concerned. And the food was a little bland. I know these are minor details, but it adds up to the experience being a little less than perfect.

I was at a business convention. The hotel is brand new which makes the rooms very large and lovely. The bathroom was very nice albeit the shower stall was a little small for the size of the room. Loved the soaking tub and molton brown toiletries. The bed was very firm and so were the pillows. Not quite a 'heavenly bed' which I prefer. It was nice to have a kitchenette and free wifi. Nespresso machine was a nice touch but I like a good mug of coffee in the morning. Hotel staff was friendly and the concierge helpful in a stuffy way. We did ask for a nightly room refresh one eve and never got it. That was bad. Overall, a lovely place to stay. Restaurant was adequate and the locale is close to the metro and some nice shopping and restaurants.

This is a gorgeous hotel for sure. It is not a five star though. We found mens underwear and a sock tucked behind a pillow on a chair in the living room, for example. The rooms are gorgeous, so is the view and location is great. Staff is friendly, but like any other country outside the US, service is just not the same. Rooms service was good, but again, not five star. Keep in mind, however, you are not paying five star rates, so it's still very worth it and a great value. The hotel has just been mis-ranked. Though maybe that is five-start in canandialand!

The hotel is well-located, right near the Bell Center (where concerts & events are held) and a close walk to banks, ATMs, St. Catherine St. shopping and restaurants, and two Metro stations. The hotel is clean and very modern with luxury rooms. The bathrooms are updated as well. The staff speaks English and French and is very friendly and attentive and helpful. You need your room key to access your floor by elevator; no one can get to the floors unless they are staff or guests. The negatives: The parking is expensive and is valet; you cannot get your car on your own. It cost $26USD per night to park. The pool is lovely, rooftop with views; however, there is inadequate seating (only a few lounge chairs - not enough for many people) and the pool is constantly crowded, as is also the case with the hot tub. It was so crowded all the time that we could not even use the pool or hot tub, which really ruined part of our stay. But overall, it's a nice hotel with great service, free Internet in the lobby, and a very fancy restaurant (not good for a late-night drink unless you want to get dressed up). It is a hotel for the jet set, the stylish people - we enjoyed it but frankly would have felt more comfortable, as tourists, in a less fancy place.

The trip would have been enhanced if the hotel provided more dining and entertainment opportunities.

Service was excellent from check-in to check out. Friendly and helpful staff. Beautiful room.

Very pleasant stay. We don't usually stay at such fancy places but it was a celebratory weekend so it was nice to splurge. Near subway and many places we walked to.