The Fairmont Royal York

I was at the hotel for a one-night business trip, and found my room to be comfortable and the staff very pleasant. Location is excellent.

Very comfortable bed, bathroom tiny and shower a bit awkward. Many problems with fire alarm in the middle of the night. Food and drinks at Epic very ordinary and pricy.

Clearly the Fairmount Royal York is a grand old lady. Beautiful Art Deco architecture and glorious past, even a renovation that looks to update her. However in a practical sense the hotel's brand and management need major work to to equal one another. When we arrived, we were asked to voluntarily take a smaller room because we were married and because the hotel was overbooked. We were not given upgrades or any compensation for doing this, simply just a thank you. We asked for a refrigerator and bottled water as my wife was still pumping breast milk for our baby. Our first room was facing inward, dark, small and it took a while for our bags to arrive. As we looked around there was no refrigerator, or mini-bar, it literally had been torn out of the wall! We called down to complain, and were told they didn't believe us, and that they'd come to check immediately... After 40 minutes they still had not arrived and we had just gotten off a 6 hour flight and were starving. They offered to have housekeeping bring a refrigerator that evening but were busy. Knowing how things were headed and it could be midnight before our refrigerator arrived, and that there was torn out gear in our room, we asked them to change our room back to what we originally paid for. They said they would do it immediately and of course it took multiple calls, and hours to get it done. WE have now tipped multiple bellmen to get our bags multiple times, tipped to get a refrigerator that has not come, and it gets worse. The hotel is a party hotel for local teenagers and out of town conferences, so while its a non-smoking room, people smoke everywhere making the room nasty from second hand smoke. Our new room was right by the elevator and screaming partying teenagers roamed the halls until 3:00am. It is NOT a restful hotel. On our last day the fire alarm for the ENTIRE building went off at 8:30am on a Sunday, locking down the elevators for 1000's of people. We were forced to walk the stairs down from the 11th floor, the stairwells reeked from cigarette smoke, waste from construction everywhere and to our dismay, human feces in a pile where a party animal had unceremoniously taken a dump... With business meetings in the restaurant, we all had to talk over blaring alarms to get our work done. The highlight of the stay is SUPERB food at the restaurant, and excellent check-out service. Their limo to the airport is the same cost as taxi, and its faster, safer and immaculate.

this is a lovely place, with old world charm, great service, and ideal location

The hotel was good Cons: No free Internet No safe in the room Rooms are dark lighting is poor All in room dining is expensive Smell of shampoo conditioner soap is roses sweet and nauseating Pros: Great location Accommodating staff

For a business traveler, great amenities, comfortable, quiet. A wide variety of people stay there- families as well as those traveling for business. Easy access to Union Station and all areas of downtown. The staff are well-trained and pleasant.

Hotel was dated and in need of a renovation. Some rooms had excessive wear. Join Fairmont President's Club to get a better room and free internet

Old and outdated rooms even though I paid extra to get upgraded. Very friendly staff but the hotel is noisy and old. Would not stay there again.

It was great experience the room big enough to suit me, the equipment at the gym is good and of course the swimming pool excellent. The only thing was that when I arrive it was not one outside the hotel to give me a hand with my luggage-I guess because I arrive late at night.

Although construction was just out the door, everyone was helpful and kind. The restaurant had a problem with my breakfast order, but deleted it from the bill to compensate. The evening waiter in the bar was fabulous! My room was gorgeous - love the character of the place. A bit pricey, but elegance and service come with a price!