Pantages Suites Hotel and Spa

Hotel was not 4 star but still good value. Small things like tea and coffee and dishwashing detergent not replaced when used, charged for phone calls not made, although willingly deducted when mistake realised.

The Pantages staff was very accommodating and went the extra mile to assist my girlfriend and me. They accessed city maps and tour information, arranged for a taxi to the airport, and were very helpful in general. The hotel is in a great location (right down the street from the square,) and the hotel itself is very cool looking.

It was a great stay. This was my first time in Toronto and I must say....I'll be back!!!

The hotel is a great location near Eaton Centre. However, we had several problems that were not immediately corrected by staff, if corrected at all. The TV did not work, and they sent someone up 3 times but they could never get it right. However, they did not offer to bring us another TV or move to another room. Then, after the first 24 hours, the AC would not blow cold air and it was the hottest weekend in TO this year. They sent maintenance up 3 times over the course of a day and it still would not work. Finally, they moved us to another room around 6:30 that night. OR shall I say that brought us a key to another room. The bell man did not bring a cart or offer to move us. The continential breakfast was very small and NOT complimentary ($15pp). They do not tell you this until you have eaten a very expensive bagel. While the staff was somewhat friendly, they were not very helpful. Not many of them knew of local restaurants or clubs for a night out. The one jazz club we were sent to was a dump with plastic cups and diner seating in a very seedy part of town. Needless to say I would not stay there again.

Pleasant surroundings, staff and bar. Restaurant next to hotel is convenient and good rooms need to be upgraded with more amenities. eg no hooks for towels or robes in bathroom. shower door leaked water onto floor no water glasses. could use some shaving/makeup mirrors faucet loose and difficult to use. huge bathroom sink, but no counter space

The people at the front desk were nice and helpful and the room was nice. It was stocked with snacks (if you feel like spending 5 bucks on a bag of popcorn) and drinks that we didn't use, but are there just in case. You could also go down to the lobby store to pick up drinks and snacks and other items. I didn't get a chance to check out the fitness center (which I normally do) so I can't comment on that. The two beefs that I have are the parking and the internet. They have valet parking only. When we arrived there were a bunch of cars parked out front and we had nowhere to go, but to double park in front of the building. Of course, if you need to get something out of your car later you have to get somebody to get your car for you or else have them get it out for you. It's also very expensive. There's a public parking area about half a block from the hotel. If I ever go again I'll park there. As far as the internet goes, I simply don't understand why I can get free internet at 2 star hotels like Econolodge and Motel 6, but have to pay $15 a day for internet at a 4-star hotel. Luckily, there is a Starbucks not far from the hotel. If you just need to get your email (and a cup of coffee) you can go down there and hook up to their internet.

Since I booked through Orbitz the hotel would not give me a receipt. Try getting reimbursed without that, they treated Orbitz customers as second class. The hotel is fine.

I went to Toronto to attend a professional convention. I stayed at the Pantages for 5 nights and was very satisfied with the room, the services, and the location. I only wish that the internet and local calls were complimentary. Aside from that, the room came with a stove, fridge, microwave, dishwasher, and even washer/dryer. Very nice decor as well (:

This posh urban hip hotel has the perfect location for those that wish to venture to the famed Yonge Street. Simply make a left and you are at Dundas Square and Eaton Centre!! (Eaton Centre is on Yonge Street.) To top it off, the streetcars are ready to serve you. Speaking of service, the hotel staff was fantastic in helping me discover the best way to venture to Lakeshore Blvd. for the Caribana Festival. The clerk even downloaded a map for me and shared her favorite spot for capturing the festivities!! Upon my return to the Pantages that evening, the turn down service was welcoming. This hotel even goes an extra mile in placing a semi-precious stone on the bed's pillows!! How classy!! The Pantages is a "must-stay." I plan to stay there again in October!!

This hotel is very upscale but more affordable than comparable hotels in the area (like the Sheraton). My deluxe sweet was very spacious, however I would have appreciated more lighting as I typically had to turn on every lamp in the room, but this is a very minor issue. The location was wonderful, just a block from Yonge St and I had a nice partial view of downtown from my room. The staff at the front desk was very friendly and helpful.