Niagara Falls Marriott Fallsview Hotel & Spa

There were two malfunctions of fire aralm in the night. One was around 8:30PM and we stayed outside for one hour to be all safe. Second was 12:30AM and stayed outside 30 min. However when we checked out the hotel, the staff did not explain what happened the hotel the last night. No apology....We are totally disappointed the servie of the hotel.

Lets see, the a/c didn't work well. Outlets didn't work. The power in the bathroom went out while getting ready. Some of the pillows smelled like smoke, in a non smoking room.

Great view of falls, hotel room we upgraded to the presidential suite and the room looked like it needed several repairs, furniture torn and wall paper pealing off, large cracks in ceiling. The staff was not very friendly or knowledgeable when asked for assistance. We was overcharged and had to contact them and it was a hassle to get to the right person to talk too transfered around to 4 different people to finally get refund. We have stayed in several Marriotts and this one was very disappointing.

We had a great time at Niagara Falls and in our room at the Marriot. However, there were many hidden fees, that we were unaware of at the time of arrival as well as before our trip.There is no parking at the hotel and you are forced to use their valet parking at a rate of $20 per day plus tax. It ended up costing us over 60 bucks to park!

The staff members were all very nice, and answered any questions. There were some dirty dishes a few rooms down from us that sat outside someones door our whole stay there. The jaccuzi tub and also the shower both needed to be recleaned when we arrived. Overall it was a good room just not that clean. Expected better

Good location, but the fifth floor does not provide a good view of the falls, as advertised, due to trees blocking the view. Window only opens a few inches and you really can't enjoy the sound of the thundering water.

Hotel has great views, if you are on the falls side. Otherwise, not worth the money. Mandatory valet parking @ approx $23 a night (includes taxes, but not tips). With our Orbit package, no breakfast included. Small pool and small workout area. Kids (wet from pool)were also in very small gym that was unmanned. Valet service left our rental car (unattended) with windows rolled down and keys left in ignition (although they resolved the issue when we happened to see the car and complained.) Overall, expected a little more from a 4-star Mariott hotel. If we ever returned to the area, would stay at the Fallsview Casino Resort (nicer facility with more amenities and grounds were immaculate).

The goods: Staff were pleasant enough. Room was beautiful. Beds were very comfortable. The quibbles: The falls-view room didn't have a very good view of the falls. No sugar or sweetener in the coffee service in the room. Booked a 'mini-fridge' but was given a room with a 'bar fridge' that we needed the key to access. The bads: We couldn't access the internet because we were given the wrong pin several times and made to feel that it was our fault. My husband works for a technology company and is on call if there are any issues that arise, so he really needed internet access. He was called and ended up having to access everything via his i-Phone. We had better service at a budget hotel that was 1/4 the price last time we stayed at the falls. And even though this wasn't the hotel's fault, the people in the room adjacent partied until 4am. I was woken up at 8am by the sounds of them throwing up. Just what I wanted to hear over the sound of the falls, first thing in the morning after having gotten no sleep.

Service and View are perfect. But parking fee, $20 per day, was unexpected... I booked flight, hotel and car together. Please show the price with "parking fee". Thank you.

Feel shuttle service would have made the stay more convenient to entertainment facilities due to the lack of parking!