Rosedale on Robson Suite Hotel

Hotel has the location and the potential to be a good bet but unfortunately the rooms are very small for a suites hotel experience. The bed was the worst that I have slept in for a hotel and is definately way below standard fare in most hotels these days.

The hotel is located relatively close proximity to the shopping area on Robson street. The rooms the group had were one room with double beds and a sofa bed in the living area. First, when we checked in, the staff ignored us for 10 minutes while they chatted before someone finally asked if we needed something. We said we were checking in, and one of the staff finally detached herself from the group of people chatting, to help us check in. It was around 2:45, and the check-in time 3pm, but the lady gave me a look and said check-in isn't until 4pm. I asked if she could check if either of the rooms were ready, or if we could just check in and get the keys later, and she was said I guess. As we were checking in, she did not really explain anything, but just handed me things to sign, and gave me room keys. She didn't even direct us to the elevators or give us a map or anything when we asked about food places. We had two rooms, and the first one was relatively clean, but when we walked into the second room, it smelled like someone had been very sick in there and it had never been cleaned. We went back to the front desk, and they helped us switch rooms, but they were not very apologetic or anything. The other room we got was a floor above the previous room, and it was much cleaner. That night, when we opened up the sofa bed, we discovered there weren't any pillows or things for the bed, and there was a sheet already on the bed (that hopefully was fresh). When we tested the bed, it was completely caved in the middle, and was extremely uncomfortable. The bathroom and everything else was ok, but they did not provide nearly enough supplies (kleenex, toilet paper, towels, soap) for 4 people. When we checked out the next morning, the staff was a lot more friendly and helpful, and when we asked about good restaurants and things, she explained things and drew out a map for us so that we could see all the places nearby. Overall, not a great experience, but at least it ended on a good note.

The Rosedale is a great location for sport and concert venues as well as walking distance to great restaurants. Rooms have sitting rooms separate from the bedroom which offers spectacular views from floor to ceiling windows. Also the rooms have kitchenettes which comes in very handy. Would definitely stay there again.