Pan Pacific Vancouver

I treated my parents to a trip to Vancouver for their anniversary. I wish I had booked them elsewhere. Pro: location, location. very convenient - right by the seawalk and close to everything Cons: I think they figure that most of their guests are from Cruise ships and will not be return guests. - the hotel nickel and dime you for everything. $1.50 for local calls? Come on. - service was definitely not personal. They knew it was for their 40 anniversary but not even a little note to welcome them at check-in. I wish the L'Hermitage had not been sold out.

Beautiful location on the harbor, but difficult to get in and out of upon arrival due to the downtown location. Once we got there, the facility, and views were excellent. The staff were very friendly and professional. The dining was very good, albeit a little pricy for what you received.

We loved our stay. The location was wonderful for a number of reasons. It was so close to all types of transportation to get around using the train, bus, seabus, and taxi. The views were amazing from our room (city view) included all the things our 3 yr. old boy loves see with trains, busses, boats, float planes, and taxis. We loved seeing the views of the city, mountains, and water. On the 19th floor we could see it all but were not at all bothered by the sounds of the city. There was good shopping nearby, some resturants, and tons of coffee houses. For a quick bite underground there was a food court connected to the train station where we were able to grab chicken nuggets for our son. We did wish there were more dinner type resturants in the area. The hotel resturants were not really appropriate for us at dinner being that we were traveling with a baby and toddler. Room service was prompt, good food, but very pricey. We had breakfast at the hotel one morning. It was delicious and the selection was great. The service was directed at buffet service rather than table service and it was rather expensive. It was free for children under 5, which is very nice for a us. The housekeeping staff were very good and took very good care of the room. All staff that we talked with were very helpful and nice. One complaint: We had to ask for a crib several times before it was brought. They did bring a selection of baby bath products as well, which was nice. Loved the aveda products!

The hotel is nice and is located at a very good location. The staff was friendly and courteous. The housekeeping staff were really nice, friendly, and accomodating when we needed them. However, I did notice that when they wore gloves to clean up the bathroom a bit, they kept the same gloves on to try to make the bed. So I had to tell them not to make the bed because I didn't want the germs from the bathroom carried over to where I would sleep. I was disappointed that we had to pay for parking and internet access. When we reserved the rooms, we assumed that at least internet access would come with the cost of the room. I have been to a lot of hotels and this was the first that did not provide free internet access to its guests. If I was there for business purposes I would definitely go to a hotel that provides internet access at no extra charge.

Overall, I had a good experience but the housekeeping service is poor. I had to call everyday to ask for something that was miising (soap, towels, body wash, etc.)

The hotel location is perfect. Right next to the 5-sails landmark. The hotel shares the public parking with the convention center. Make sure to use the hotel parking deal if you have in-and-out and multiple days, otherwise it could be real expensive.

Very friendly and quick registration. Knowledgable concierge with deals on the Vancouver Trolley. Front of the hotel is a stop for the sightseeing trolleys and buses. The back of the hotel is convenient for cruise passengers to start or end their cruises. An awesome seawall around the harbor to stroll or bike ride on. Convenient location to Gastown, shopping and restaurants. We visited the "Lookout Tower" at dusk and had magnificent views of the harbor. In my opinion, the city of Vancouver is the friendliest and cleanest large city that I have visited.

nice pool, would've been nicer if there was an indoor pool, too. if you go on canada day, be sure to arrive either a day before or much earlier the day of because most streets are closed for the parade and festivities.

Although the hotel provided free DVDs, unfortunately you have to rent the actual DVD machine. They used to turn your bed over and provide chocolates. It was disappointing to see they don't give chocolates nor turn over your bed anymore. The location is excellent and the view of the harbor is spectacular.

An elevator ride gets you to the cruise ship.