Yes the bathroom is dated and a bit worn but the room was a nice size, very clean and the view from our balcony was fantastic. We had a corner room facing Stanley Park with views of the water on both sides. The parking was reasonable and
convenient. The staff lovely..
I'm the type of traveler who just wants a decent place to sleep at night. I don't care for all the extra stuff. I'm going to be out and about the whole day. Empire Landmark Hotel fit the bill and is set in a good location, close to lots of dining
options, which is one of the main reasons I like to travel. Some things I personally feel they could improve upon is to offer complimentary parking for guests (it's $15CAD/night), and complimentary wireless internet (it costs money, but I don't remember how much). Overall, these weren't total deal breakers for me. The internet would have been nice to look up addresses and directions to places, and having to pay for that type of low level access is pretty inconvenient. Staff was friendly but I didn't have a need to talk to them that much.
I went for my conference and I needed the hotel has good enough workout room, but the machine was old and not maintained. it was not safe condition. no free weights. Disappointed... no towels in the workout room either. you need to bring your own
from the room. i would expect better facility than that, if it is listed good stars.
This is ideally located for tourists, the service is good and the only constructive advise I would have, having stayed there a number of times is that the check-in is too slow. This is of course a result of giving each and every customer the
complete attention, but there must be a way of speeding up the check-in procedure. It is also a bit confusing at the front desks as too where the lines start and end. All in all a very good value.
Billed as one of the city's premiere hotels, The Empire Landmark just isn't. It's location is fantastic, and I imagine that all rooms have as stunning a view as ours did. However, the building isn't in great condition and the staff was only
intermittently helpful. Upon check in, I was asked to confirm several times that I and my travel companion did want one bed and not two beds - which rubbed me the wrong way from the start. Upon check out, I waited a solid twenty minutes for a front desk clerk to be available, with a line of folks ahead of me who each had a problem requiring lengthy conversation with the clerk.
Further, the hotel's rotating restaurant on the top floor is billed as one of it's greatest selling points. A breakfast buffet (whose price was simply never given in advance) was offered to hotel guests in the rotating restaurant. The bacon was soggy, the eggs were runny, and juice was watered down at the buffet -- and the restaurant wasn't rotating that morning... all for $18 per person plus tax.
However, the views and the balconies that come with each room almost make up for these other problems - just don't go in with high expectations or they probably won't be met.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Stanley Park is magnificent, but rent a bicycle to get around if you want to see most of it, as it's quite large and the shuttle within the park has been discontinued, so the only "hop on" / "hop off" option is close to $40 per person and covers the entire city instead of just the park.
We arrived by foot off the skytrain. We were tired but the staff was very welcoming and nice. They quickly checked us in and gave us a map with some recommendation on where to eat and places to visit. Our room was on the 16th floor, we would have
liked higher but it was still a pretty view. The bed was comfortable enough and everything appeared clean. We would stay here again.