Century Plaza Hotel and Spa

Pipes in walls made loud noises reaccuringly, room service order never picked up, not helpful with directions or locations, uncomfortable bed. I will not be staying at this hotel again.

Location is great. Reception staff is friendly. Check-in and check out were smooth and hassle free. Unfortunately the rooms were not quite clean. The bathtub was cloggled, the flush broken. The room smelt really bad.

If you need an inexpensive place to crash, this would be a good choice. However you'd better be quite tired, because it's possibly the most uncomfortable bed I've ever slept on. Some of the rooms have undergone renovations while others have not. Otherwise, the rooms and amenities are sufficient. I found the staff to be somewhat uniformed about locations of things. One employee lived so far away she didn't know where anything was in the city. The "concierge" amounted to a stack of maps left on top of the counter. However, the location isn't bad. And the rooms come equipped with small kitchens. Since there is a very nice market a block away, you could easily eat inexpensively if you wanted. I chose this hotel because there was a spa in it. This was my third visit to this chain of spas and although I thought my service was just ok, my traveling companions thought theirs were very good. I probably would not stay here again unless it was one of the last available places and I would request a renovated room.

nice location, comfortable beds, nice sheets

First impression of the hotel was great. The lobby and restaurant look like they have been recently renovated and the location is great. When I checked in I was upgraded to a suite from the standard room I had booked online. The suite was okay at best. The room was long overdue for a update! Dirty furniture, stained carpets, old curtains and everything just looked very used. The staff was very friendly and helpful. On my check out day I found that my car had been broken into while parked in their parkade. The staff helped vacuumed out the broken glass and gave me 1 free night of parking. Perhaps they should look into hiring a security guard to patrol their parkade as the staff mentioned to me that this happens pretty often.

This is a very decieving hotel. The lobby is newly decorated but the bedrooms are 1970's style although there is plenty of room in them it doesnt compare to the Sheraton across the road from this hotel.

From the moment we checked in the hotel staff went above and beyond the call of duty. We had 14 foot long pole vault poles with us and they graciously found a safe place to store them until they were needed at the end of the week. The hotel was on a main street downtown and a great many restaurants were within walking distance. Robson Street is about 3 blocks from the hotel and is a big shopping and dining district. In the other direction 2 blocks away is Davies St. which boasts a corner community garden which was beautiful along with more restaurants and clubs. Our 19 and 22 year old sons enjoyed exploring the town after we went to bed at night and felt quite safe doing so.Towards Davies St. the characters are much more flamboyant. If you aren't used to a very liberal lifestyle you might prefer to head in the direction of Robson St. There were numerous closely located coffeehouses called Blenz that offered free Wi-fi to help you stay connected. It was perhaps a 10-15 minute drive to Stanley Park which we visited but not long enough to see it all. The housekeeping staff was friendly and did a great job. The hotel is located right beside a hospital. I say that to let prospective guests know that you will hear ambulances at all hours. I did not find this to be any big nuisance though. All around this was a terrific place to stay making it a very enjoyable trip.

The hotel is just next to the hospital and indeed there is siren almost every day but becos i like the room size and slowly i did get used to it. I was there for 11 nights, so the 1st cleaner was good but the 2nd one seems quite lazy but she still get basic done. The reception staff is not that friendly, the hotel location was not bad as robson street is just a walking distance. The lounge bartenders are both great, Chris & Adam. Overall is still ok to stay.

Working In your reservation I couldn't pick up between twin beds or a king size, so they gave a room with twin beds which were too small,so they accomodated me ina smoking room and then they moved me the day after that was stressful to me. I already knew the place so I couldn't compare it to previous ones

The room was large and comfortable. We could walk where we wanted to go. It was a good choice for exploring the city.