When I booked the hotel, I did so based on location. I didn't know Vancouver very well at all and just had to make sure it was close to the convention centre. I was pleasantly surprised to find that it was near many good, local restaurants as well
as a movie theatre and some upper-end shopping. However, what made my stay really memorable was the extremely approachable, friendly staff. They all had personalities which were beyond the usual "yes ma'am" lackey that I usually see behind a front desk. Full points for that :)
A number of our family members came to Vancouver for a wedding, and we all were very pleased with the rooms and service at the Century Plaza. Great location, fine service, knowledgeable and very helpful concierge.
The quality of the hotel was clearly overstated. The bedroom contained 2 single beds instead of a queen or 2 double beds as advertised. And, the bedroom was not airconditioned.
The living room was good size but the furnishings were certainly
dated and less comfortable. More attention needs to be paid to important basics such as the quality of the sofa bed, draperies, and furnishings.
Hotel features (5 = best, 1 = worst):
Long walk from hotel
Dine outside hotel. Lower expectations for accommodations. It is advertised as a 3-star but its services and accommodations are more similar to a 2-star hotel.
Great location...with in a 10 minute walk to all the city sites. Friendly and helpful staff! The only thing that was some what negative was that it is a 20-30 minute ride from the airport, but it wasn't a bad price to take a cab.
We stayed at this hotel as a stopover on our way to Blackrock Resort in Vancouver island. The staff were lovely, the room very large, modern ,quiet and clean. There was even a small kitchen. Checking in they gave us a $10 coupon for use in their
restaurant. Great cafe onsite for breakfast. Would reccomend it to anyone.
Overall - good deal ([...]) but there were a few let downs for a hotel of this caliber. The room was spacious and well cared for - although the lake of direct lighting anywhere except over the desk in a tiny alcove was a bit of a disappointment
but that is a minor point.I also found the lack of Internet access (you can pay 9.00/day) a bit annoying given the cost of the hotel. If Holiday Inn and other far less expensive hotels can offer free in-room Internet why can't the Century Plaza?I placed my room service breakfast order (per instructions) but it was never picked up and had to call after waiting for it for 30 minutes. When it arrived it was warm at best and there wasn't any place it eat at except the sofa or bed. The pool is adequate but ran out of towel and the men's showers were better than the women's (e.g. multiple shower heads). The newspapers (included in price but you can decline and get the .75 per day and 1.50 for Sunday paper credited which is what I would recommend) are a 'pile' on the floor by the elevator - which I wasn't told - so I only got the paper one out of four mornings there as they were all gone by 9am when I left the room. Also, I didn't get the Sunday paper and when I called about it was told "they don't get the Sunday paper" yet it is included in the room price. The cleaning staff was great and the room as cleaned daily regardless of whether I asked or not with the bed made daily.The kitchen was a pleasant surprise - I has expected a microwave only but the was a fully functional kitchen with dishes, pots, and pans. With a local market (IGA) nearby it was easy to make meals and the coffee provided was fantastic. Another nice plus was the $10 voucher for the hotel's restaurant (not the coffee shop) that was provided at check in. I used it for a lavish desert; it was great - creme brulee - and well worth the calories.The bottom line for me is that it is a well located and well run (for the most part) place and I would book there again.