The manager called me and ended up giving me a free night stay. So they redeemed themselves! See full review
Apr 2, 2013
Horrible Customer Service
Booked online and received email confirmation with confirm # and total cost. Arrived at 9pm and... See full review
Apr 2, 2013
Guest suites have been designed with spacious and unique layouts to meet the needs of traveling families business guests and large groups or sports teams. For the comfort of the guests Simmons Beauty Rest World Class Bouveat Island Plush Pillow Top Mattresses accompanied by a 42inch LCD flat screen TVs furnish all the rooms. The Hot and Hearty Heartland Continental Breakfast is complementary to guests every morning and an evening buffet is available at a very reasonable price. A variety of amenities including; Business Center/ Fitness room/ Hot Tub/ Banquet and Meeting facilities/ Guest Laundry Services/ and quality In-Room amenities are offered.
With a Yes we can attitude Musgrave Agencies Hospitality Inns and Suites is sure to impress. It has a unique blend of Heartland Hospitality and 21st century technology. Guest enjoy Impeccable Style/ Spectacular Service and Detail-Oriented Amenities
Edmonton International Airport, (YEG), 40.00, KM, SW;
Recommendations for you
Customers who viewed The Kanata also booked these hotels.
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
Booked online and received email confirmation with confirm # and total cost. Arrived at 9pm and they could not find my reservation. I was at the front desk for an hour, did not get to my room until after 10pm. The room was 27.5 degrees and took
about 2 hours to cool down. 1am screaming babiy in neighboring room, screamed for 45 minutes. 6am screaming baby, 7am screaming kids playing and running up and down the hallway. Go to check out, compensation room upgrade next time I stay, useless to me as I won't be back. Then the icing on the cake, charge me $27 more for my room than my confirmed rate when I booked. Told me too bad, I wouldn't sign for it but charged my credit card anyway. And gave me attitude while doing it.
Hotel features (5 = best, 1 = worst):
Review of The Kanata
Would not recommend
Apr 2, 2013
Horrible Customer Service Got Better
The manager called me and ended up giving me a free night stay. So they redeemed themselves!