Mayfield Inn and Suites West Edmonton

The Mayfield Inn was an excellent all-around hotel. They seemed to be able to accomodate everyone from families to business travellers. The food was outstanding, the housekeeping staff was very accomodating, the rooms were extremely comfortable and it was a very enjoyable experience.

Everything was absolutely amazing!! Staying there next time for sure!

The staff was very helpful and friendly. I was upgraded upon arrival as I had to wait 5 minutes to check in. The suites are large and clean. This is an older hotel so some upgrades should be made. Overall a great experience.

The rooms were tidy, and generous in size. However, it is miles away from anything. It is not far from West Edmonton Mall, though the easiest way to get there is via taxi which costs about $10. Buses only go at certain times and aren't very reliable. So unless happy to take several buses to get anywhere its kinda a pain. Staff were always very nice and welcoming and were happy to answer all the questions I had. There is guest laundry on every second floor and only one washing machine / dryer at each of those floors and sometimes you were running up and down elevators to find a free one. Air-conditioning was a little cold on the lowest setting. Didn't use the athletics area or go to the Dinner theatre but did see the current star of the show at the time wandering around the lobby which was a fun experience to see someone famous! Would stay again if it was in another location.

The first room we were given had a bit of a smokey smell but we were able to switch rooms without a problem. The rooms were clean and the AC was wonderful since we had hot weather while we were there. We had the breakfast buffet at the Botanica Restaurant and it was very good. The only negative thing was that the swimming pool is quite far from the hotel rooms in an adjoined building. It would have been nice to have it closer. The hotel was close to West Edmonton Mall. We had a great stay for a great price!

Rooms were clean but towels and cups were inconsistently not left. We were visiting family. I was very disappointed that every time that we walked up to the entrance there were several smokers outside the door along the walk way (that we had to take) smoking making a cloud of poisonous gases. I guess that was our major complaint especially when we were taking our less than a week old grandson through the clouds of smoke. We didn't complain to the front desk because they had to be aware of it because I believe some staff were the culprits.

We stayed in the old tower and the rooms really needed some upgrades, we had no hot water in the sink shower O.K had hot water would not class this as a4 star hotel no pool has a good theatre in hotel ( dinner theatre) staff were friendly

When I booked with [...] I selected 4 star and above. When we arrived they had us in the "Inn" which I would consider a -2. My family and I refused to stay in that room and were upgraded to one of the "Suites" which was OK I'd give it a 3-star. However, we had to pay and additional $30/night; which I disagree with because we paid for a 4-star room at a rate of $76/night and now had to pay more to get it.The hot buffet breakfast was included with the upgraded suite was good with lots of options. Also, the staff was very friendly and helpful.

Service was excellent, IE Sign in and Out. Room was not updated. Food was good.

we went to go shopping, and would of like to enjoy a hot shower after shoppping all day long. there was no hot water in the shower. we phoned to get it fixed. they thought they had fixed it so the next day we went to use it and it was ice cold again. thank goodness the jacussi tub had hot water. other then that the hotel was good.