DT by Hilton West Edmonton

3 stars
View map of 16615 109th Avenue North West, Edmonton, AB T5P 4K8

Hotel Overview

Reviewer score
2.3
out of 5
12 reviews
Excellent all-around hotel

The Mayfield Inn was an excellent all-around hotel. They seemed to be able to accomodate everyone... See full review

  • Anonymous
  • Feb 17, 2008
Security

There is no control, concerning the room entrance. See full review

  • Abou
  • Sep 7, 2012
Enjoy a comfortable stay at DoubleTree by Hilton Hotel West Edmonton. Conveniently located within minutes of West Edmonton Mall and the city center the hotel offers a contemporary base close to everything the city has to offer. Our signature chocolate chip cookie our gift to you at check-in is a taste of the warm inviting service to come. Contemporary guest rooms offer all you need to unwind and stay productive including complimentary WiFi a generous workspace a 42-inch HDTV and plush bedding. This hotel in Edmonton AB also offers a range of elegant suites including bi-level suites two bedroom suites and the presidential suite. It is easy to maintain your exercise regime with our 24-hour fitness center featuring the latest equipment. Afterwards enjoy a relaxing swim in the heated indoor pool. Savor global cuisine with a local twist at Stages Kitchen - Bar or meet with friends for a signature DoubleTree Chocolate Chip Martini. For an unforgettable experience join us at the Mayfield Dinner Theater and enjoy a Las Vegas-style show and a delicious buffet full of tempting options and indulgent desserts. With two ballrooms 15 meeting rooms and an amphitheater this DoubleTree by Hilton Hotel in Edmonton AB is equipped for any event from important conferences to dream weddings. Let our professional team members help plan all the finer details from A/V equipment hire to personalized catering options ensuring a memorable and flawless event.

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DT by Hilton West Edmonton Rooms

Deluxe
Deluxe Room
Standard
Standard Room

Amenities

  • High-speed internet
  • Free parking
  • Indoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Pet friendly
24 hour security
Activities
Indoor pool
Exercise gym
Dining
Coffee maker in room
Family plan
Services
Business center
Laundry service
Laundry/Valet services
ATM/Cash machine
Security
In-Room Safe
Meeting/Banquet facilities
Car rental desk
Copy service
Internet
High-speed internet
Parking
Free parking
Parking
Room
Television with cable
Safe
Phone with speaker
AM/FM alarm clock
Heated guest rooms
Hairdryer in room
Outlet adapters
Cribs available
Sofa bed
Temperature control
Electronic door locks
Iron
Ironing board
Smoke detectors
Sprinklers in rooms
Wet bar

Nearby points of interest

  • Rexall Place: 6.3 mi

Dining

Room Service
Breakfast available 6am 11am and all day dining available from 5pm-11pm daily. Enjoy breakfast lunch or dinner in the privacy of your guest room or suite.
Mayfield Dinner Theatre
At Mayfield Dinner Theatre we offer award winning dining outstanding entertainment and service excellence. Whether young or young at heart whether celebrating a special occasion or just enjoying a night out your experience with us will be a memorable one. Our talented cast and crew bring classic tales an
DT Stages Kitchen
Our lounge and bar lets you relax after a long day and our casually sophisticated restaurant Stages Kitchen and Bar celebrates the farmer to Chef relationship with a menu inspired by the best ingredients available locally to create memorable food experiences.

Hotel Policies

Check-in:
04:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for DT by Hilton West Edmonton

Overall score

2.3 / 5
5.01.0
12 out of 12
Amenities:
2.6
Cleanliness:
3.1
Hotel staff:
3.3
Comfort:
2.7
Location:
3.1
Value:
3.1

42% would recommend to a friend.

Sort by:
Review of DT by Hilton West Edmonton

Reviewer score

1
5.01.0
KateVill
Couples
Edmonton, AB
Jan 17, 2013

Don't let the bed bugs bite

This phrase now haunts me as I've experienced it at the Mayfield Inn. It was supposed to be a memorable weekend as we are celebrating our anniversary. We went to the Mayfield Dinner Theatre and decided to spend the weekend there. We are currently residing in Edmonton and thought it would be a nice idea to stay at the Mayfield Inn. We stayed at Suite Six and it was a lovely suite. Everything went well except the following day (Monday afternoon) when I noticed raised red spots around my leg. I thought it was an allergic reaction to something but it seemed to get worse as the days progressed. I was freaking out and I couldn't sleep because I was totally convinced that they are bed bug bites and I was terrified that I brought them home with me. I researched relentlessly online and talked to a couple of pharmacists whom I work with and they were convinced as well that they are definitely bed bug bites. Out of concern we went to Mayfield Inn and asked if we could talk to the general manager. The manager that was there asked us how long has it’s been since we've stayed there and why didn't we tell them any sooner. Then she asked me for a doctor’s note confirming that they are bed bug bites. I even had photos of my legs showing the bed bug bites. They checked out our room and said they didn't find anything. They said they will have the pest control check it the next day. They said they did and they will send us the report via email. It’s been almost a week and we have no email yet from them. I'm really concerned that they have a bed bug problem and they’re just covering it up. It’s so disappointing that they just dismissed our concern and it seemed like it wasn't a big issue at all. I'm really tired and emotionally drained with this horrific ordeal. Now that they didn't acknowledge our concerns we are contemplating on consulting our lawyer and take proper actions. This is the most disturbing experience I've ever had with a hotel and I would never stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
1
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Couples

Review of DT by Hilton West Edmonton

Reviewer score

3
5.01.0
Abou
Business
Hamilton
Sep 7, 2012

Security

There is no control, concerning the room entrance.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Review of DT by Hilton West Edmonton

Reviewer score

3
5.01.0
Danny53
Business
Florida
Sep 27, 2011

Mayfield Pros & Cons

While the hotel seems a bit understaffed (long waits if you call the front desk or are waiting for something at the front desk) but the staff was very helpful and a pleasure to work with. Our room was in an extension in the back of the hotel It was a very long walk and the room itself was very dark even with all the lights turned on and the curtains opened- not intolerable but a pain if you are in the middle of a book. They have really good food, great shows, and solid trade center & and gym. The bad side being when the shows are running there is really limited guess parking - If I was to do another expo I would look for a different hotel

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
1
Location:
3
Value:
4
Trip purpose:

Business

Time-saving tip: Not Applicable

If you do chose to stay here, Insure that the hotel has your reservation, for some reason Orbitz did not bother to send our along and we spend 1.5 hours in the lobby getting things straightened out.

Review of DT by Hilton West Edmonton

Reviewer score

2
5.01.0
E and A
Family
Hamilton, Ontario
Aug 3, 2011

ok - needs updating

location was perfect if you want to do stuff at the West Edmonton Mall - only minutes away and several restaurants in the area, plus a grocery store very close by -- However, the hotel needs updating --Although it is a non-smoking hotel, it still has the remnants of a smoking hotel. Carpets and curtains in rooms definitely need updating to rid the scent -- Also the housekeeping was poor -- a half-eaten chocolate bar and a car toy was barely under my bed (near the night table) for the entire 4 nights we stayed there. I did not report it because I wanted to see if the housekeeping staff would pick it up. They did not, so I mentioned it when I was checking out. I would recommend this hotel only if they got rid of the smoke scent.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
3
Hotel staff:
1
Comfort:
1
Location:
1
Value:
3
Trip purpose:

Family

Shopping tip: Short drive from hotel

really close to WEst Edmonton Mall which is what we wanted -- however, if you want downtown, it's a drive.

Review of DT by Hilton West Edmonton

Reviewer score

2
5.01.0
Anonymous
Friends
San Francisco, CA
Jan 16, 2011

Staffs Don't know what to do!!!

Don't ever try to book a room in this hotel, when we first got there the recipient made a mistake and accommodated us in a wrong room, we booked the deluxe suite, but the recipients accommodated us in deluxe king, we had to come all the way down to lobby and mentioned to them and then after she took about half an hour she give us the new room key... Don't recommend this hotel to anyone.....

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
2
Comfort:
2
Location:
3
Value:
2
Trip purpose:

Friends

Review of DT by Hilton West Edmonton

Reviewer score

3
5.01.0
Anonymous
Family
Oakville, Ontario
Jul 7, 2010

Not Impressed w/ Inn the Suites were OK

When I booked with [...] I selected 4 star and above. When we arrived they had us in the "Inn" which I would consider a -2. My family and I refused to stay in that room and were upgraded to one of the "Suites" which was OK I'd give it a 3-star. However, we had to pay and additional $30/night; which I disagree with because we paid for a 4-star room at a rate of $76/night and now had to pay more to get it.The hot buffet breakfast was included with the upgraded suite was good with lots of options. Also, the staff was very friendly and helpful.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Family

Money-saving tip: In Hotel

This is a good deal for what you get if you stay in the Suites.

Review of DT by Hilton West Edmonton

Reviewer score

3
5.01.0
RAG
Couples
Edmonton Alberta
Apr 11, 2010

location O>K for west edmonton mall

We stayed in the old tower and the rooms really needed some upgrades, we had no hot water in the sink shower O.K had hot water would not class this as a4 star hotel no pool has a good theatre in hotel ( dinner theatre) staff were friendly

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
4
Comfort:
2
Location:
3
Value:
2
Trip purpose:

Couples

Review of DT by Hilton West Edmonton

Reviewer score

3
5.01.0
Anonymous
Family
Prince George, BC
Jul 27, 2009

Great family trip!

The first room we were given had a bit of a smokey smell but we were able to switch rooms without a problem. The rooms were clean and the AC was wonderful since we had hot weather while we were there. We had the breakfast buffet at the Botanica Restaurant and it was very good. The only negative thing was that the swimming pool is quite far from the hotel rooms in an adjoined building. It would have been nice to have it closer. The hotel was close to West Edmonton Mall. We had a great stay for a great price!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Family

Review of DT by Hilton West Edmonton

Reviewer score

1
5.01.0
Anonymous
Family
Los Angeles
Jun 22, 2009

Edmonton is not the place to visit

The room was very old and dark. Noisy air conditioner ran all night just to keep room at 69. Elevator was a joke. The lobby looked to be from the 1940's. Room was a little better but not much. Desk personel were friendly. Never ate in the coffee shop and never saw anyone else eating there. The pool was in another building and not at all kid friendly. Location in the industrial part of town. Strip place right across the street. Could not walk anywhere. Would never stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
4
Comfort:
2
Location:
1
Value:
1
Trip purpose:

Family

Review of DT by Hilton West Edmonton

Reviewer score

1
5.01.0
Anonymous
Family
Calgary, AB
May 18, 2009

Great hotel, bad room

This is a good hotel, but its grown more then it is staffed, to begin with Orbitz precharged our credit card, which is fine until the hotel uses your credit card to preauth a damage deposit amount then double charges the room... then they place you in a nice room until about 3 in the morning when everyone leaves the busy bar and starts partying in the parking lot, (which staff would not clear)...then they have the room so hot you need to ask for a fan to cool you off, then the next nite its soo cold you walk around at 1am to find a broken window with a cold draft coming through, then on the last day of your visit the staff quietly slip a bill in the amount of your hotel stay that needs to be paid at check out under your door...what a hassel, if they were more organized this would have been a 4star hotel and only if they assigned a room away from the bar...otherwise clean rooms within 5mins drive to West Ed Mall...and lots of restaurants close by. Also if you wanted to go for a swim you have to walk 10-15mins through the hotel to get to the pool area.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Family

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