DT by Hilton West Edmonton

3 stars
16615 109th Avenue North West, Edmonton, AB T5P 4K8
Hotel Overview
Reviewer score
2.7
out of 5
19 reviews
Everything was absolutely amazing!!

Everything was absolutely amazing!! Staying there next time for sure! See full review

  • Trista
  • Sep 25, 2009
Excellent all-around hotel

The Mayfield Inn was an excellent all-around hotel. They seemed to be able to accomodate everyone... See full review

  • Anonymous
  • Feb 17, 2008
Enjoy a comfortable stay at DoubleTree by Hilton Hotel West Edmonton. Conveniently located within minutes of West Edmonton Mall and the city center the hotel offers a contemporary base close to everything the city has to offer. Our signature chocolate chip cookie our gift to you at check-in is a taste of the warm inviting service to come. Contemporary guest rooms offer all you need to unwind and stay productive including complimentary WiFi a generous workspace a 42-inch HDTV and plush bedding. This hotel in Edmonton AB also offers a range of elegant suites including bi-level suites two bedroom suites and the presidential suite. It is easy to maintain your exercise regime with our 24-hour fitness center featuring the latest equipment. Afterwards enjoy a relaxing swim in the heated indoor pool. Savor global cuisine with a local twist at Stages Kitchen - Bar or meet with friends for a signature DoubleTree Chocolate Chip Martini. For an unforgettable experience join us at the Mayfield Dinner Theater and enjoy a Las Vegas-style show and a delicious buffet full of tempting options and indulgent desserts. With two ballrooms 15 meeting rooms and an amphitheater this DoubleTree by Hilton Hotel in Edmonton AB is equipped for any event from important conferences to dream weddings. Let our professional team members help plan all the finer details from A/V equipment hire to personalized catering options ensuring a memorable and flawless event.

Hotel Map

53.5559 -113.6058
Nearby airports
Edmonton Intl Airport, (YEG), 45.00, KM, SE; Edmonton Municipal Airport, (YXD), 9.10, KM, E;
Area description
Suburban

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DT by Hilton West Edmonton Rooms

Deluxe
Deluxe Room
Standard
Standard Room

Amenities

  • High-speed internet
  • Free parking
  • Indoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Pet friendly
24 hour security
Activities
Indoor pool
Exercise gym
Dining
Coffee maker in room
Family plan
Services
Business center
Laundry service
Laundry/Valet services
ATM/Cash machine
Security
In-Room Safe
Meeting/Banquet facilities
Car rental desk
Gift shop
Copy service
News stand
Internet
High-speed internet
Parking
Free parking
Parking
Room
Television with cable
Safe
Phone with speaker
AM/FM alarm clock
Heated guest rooms
Hairdryer in room
Outlet adapters
Cribs available
Sofa bed
Temperature control
Electronic door locks
Iron
Ironing board
Smoke detectors
Sprinklers in rooms
Wet bar

Nearby points of interest

  • Rexall Place: 6.3 mi

Dining

Room Service
Breakfast available 6am 11am and all day dining available from 5pm-11pm daily. Enjoy breakfast lunch or dinner in the privacy of your guest room or suite.
Stages Kitchen
Our lounge and bar lets you relax after a long day and our casually sophisticated restaurant Stages Kitchen and Bar celebrates the farmer to Chef relationship with a menu inspired by the best ingredients available locally to create memorable food experien

Hotel Policies

Check-in:
04:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (19)

Ratings and reviews for DT by Hilton West Edmonton

Overall score

2.7 / 5
5.01.0
19 out of 19
Amenities:
2.9
Room cleanliness:
3.3
Hotel staff:
3.4
Room comfort:
2.8
Location:
3.3
Value:
3.2

58% would recommend to a friend.

Sort by:
Review of DT by Hilton West Edmonton

Reviewer score

1
5.01.0
KateVill
Edmonton, AB
Jan 17, 2013

Don't let the bed bugs bite

This phrase now haunts me as I've experienced it at the Mayfield Inn. It was supposed to be a memorable weekend as we are celebrating our anniversary. We went to the Mayfield Dinner Theatre and decided to spend the weekend there. We are currently residing in Edmonton and thought it would be a nice idea to stay at the Mayfield Inn. We stayed at Suite Six and it was a lovely suite. Everything went well except the following day (Monday afternoon) when I noticed raised red spots around my leg. I thought it was an allergic reaction to something but it seemed to get worse as the days progressed. I was freaking out and I couldn't sleep because I was totally convinced that they are bed bug bites and I was terrified that I brought them home with me. I researched relentlessly online and talked to a couple of pharmacists whom I work with and they were convinced as well that they are definitely bed bug bites. Out of concern we went to Mayfield Inn and asked if we could talk to the general manager. The manager that was there asked us how long has it’s been since we've stayed there and why didn't we tell them any sooner. Then she asked me for a doctor’s note confirming that they are bed bug bites. I even had photos of my legs showing the bed bug bites. They checked out our room and said they didn't find anything. They said they will have the pest control check it the next day. They said they did and they will send us the report via email. It’s been almost a week and we have no email yet from them. I'm really concerned that they have a bed bug problem and they’re just covering it up. It’s so disappointing that they just dismissed our concern and it seemed like it wasn't a big issue at all. I'm really tired and emotionally drained with this horrific ordeal. Now that they didn't acknowledge our concerns we are contemplating on consulting our lawyer and take proper actions. This is the most disturbing experience I've ever had with a hotel and I would never stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
1
Room comfort:
3
Location:
3
Value:
3
Review of DT by Hilton West Edmonton

Reviewer score

3
5.01.0
Abou
Business
Hamilton
Sep 7, 2012

Security

There is no control, concerning the room entrance.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Review of DT by Hilton West Edmonton

Reviewer score

3
5.01.0
Danny53
Business
Florida
Sep 27, 2011

Mayfield Pros & Cons

While the hotel seems a bit understaffed (long waits if you call the front desk or are waiting for something at the front desk) but the staff was very helpful and a pleasure to work with. Our room was in an extension in the back of the hotel It was a very long walk and the room itself was very dark even with all the lights turned on and the curtains opened- not intolerable but a pain if you are in the middle of a book. They have really good food, great shows, and solid trade center & and gym. The bad side being when the shows are running there is really limited guess parking - If I was to do another expo I would look for a different hotel

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
1
Location:
3
Value:
4
Trip purpose:

Business

Time-saving tip: Not Applicable

If you do chose to stay here, Insure that the hotel has your reservation, for some reason Orbitz did not bother to send our along and we spend 1.5 hours in the lobby getting things straightened out.

Review of DT by Hilton West Edmonton

Reviewer score

2
5.01.0
E and A
Hamilton, Ontario
Aug 3, 2011

ok - needs updating

location was perfect if you want to do stuff at the West Edmonton Mall - only minutes away and several restaurants in the area, plus a grocery store very close by -- However, the hotel needs updating --Although it is a non-smoking hotel, it still has the remnants of a smoking hotel. Carpets and curtains in rooms definitely need updating to rid the scent -- Also the housekeeping was poor -- a half-eaten chocolate bar and a car toy was barely under my bed (near the night table) for the entire 4 nights we stayed there. I did not report it because I wanted to see if the housekeeping staff would pick it up. They did not, so I mentioned it when I was checking out. I would recommend this hotel only if they got rid of the smoke scent.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
3
Hotel staff:
1
Room comfort:
1
Location:
1
Value:
3
Shopping tip: Short drive from hotel

really close to WEst Edmonton Mall which is what we wanted -- however, if you want downtown, it's a drive.

Review of DT by Hilton West Edmonton

Reviewer score

2
5.01.0
Anonymous
San Francisco, CA
Jan 16, 2011

Staffs Don't know what to do!!!

Don't ever try to book a room in this hotel, when we first got there the recipient made a mistake and accommodated us in a wrong room, we booked the deluxe suite, but the recipients accommodated us in deluxe king, we had to come all the way down to lobby and mentioned to them and then after she took about half an hour she give us the new room key... Don't recommend this hotel to anyone.....

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
2
Room comfort:
2
Location:
3
Value:
2
Review of DT by Hilton West Edmonton

Reviewer score

3
5.01.0
frozen girl
saskatoon sk
Nov 15, 2010

cold showers

we went to go shopping, and would of like to enjoy a hot shower after shoppping all day long. there was no hot water in the shower. we phoned to get it fixed. they thought they had fixed it so the next day we went to use it and it was ice cold again. thank goodness the jacussi tub had hot water. other then that the hotel was good.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
3
Shopping tip: Not Applicable

the west edmonton mall was wonderful. if your up to alot of walking.

Review of DT by Hilton West Edmonton

Reviewer score

3
5.01.0
Deb Real Estate Traveller
Business
Langley BC
Oct 18, 2010

Room not updated

Service was excellent, IE Sign in and Out. Room was not updated. Food was good.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
1
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

Reserve Dinner

Review of DT by Hilton West Edmonton

Reviewer score

4
5.01.0
Emma
Not Provided
Aug 5, 2010

The rooms were tidy, and generous

The rooms were tidy, and generous in size. However, it is miles away from anything. It is not far from West Edmonton Mall, though the easiest way to get there is via taxi which costs about $10. Buses only go at certain times and aren't very reliable. So unless happy to take several buses to get anywhere its kinda a pain. Staff were always very nice and welcoming and were happy to answer all the questions I had. There is guest laundry on every second floor and only one washing machine / dryer at each of those floors and sometimes you were running up and down elevators to find a free one. Air-conditioning was a little cold on the lowest setting. Didn't use the athletics area or go to the Dinner theatre but did see the current star of the show at the time wandering around the lobby which was a fun experience to see someone famous! Would stay again if it was in another location.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
No rating
Location:
2
Value:
4
Review of DT by Hilton West Edmonton

Reviewer score

3
5.01.0
Anonymous
Oakville, Ontario
Jul 7, 2010

Not Impressed w/ Inn the Suites were OK

When I booked with [...] I selected 4 star and above. When we arrived they had us in the "Inn" which I would consider a -2. My family and I refused to stay in that room and were upgraded to one of the "Suites" which was OK I'd give it a 3-star. However, we had to pay and additional $30/night; which I disagree with because we paid for a 4-star room at a rate of $76/night and now had to pay more to get it.The hot buffet breakfast was included with the upgraded suite was good with lots of options. Also, the staff was very friendly and helpful.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Money-saving tip: In Hotel

This is a good deal for what you get if you stay in the Suites.

Review of DT by Hilton West Edmonton

Reviewer score

3
5.01.0
RAG
Edmonton Alberta
Apr 11, 2010

location O>K for west edmonton mall

We stayed in the old tower and the rooms really needed some upgrades, we had no hot water in the sink shower O.K had hot water would not class this as a4 star hotel no pool has a good theatre in hotel ( dinner theatre) staff were friendly

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
4
Room comfort:
2
Location:
3
Value:
2
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