The good:The lobby is nice looking but the hotel tries too hard to make it look 'fancy' by placing... See full review
Disappointed Biz Traveler
Apr 24, 2010
The Mercure São Paulo Funchal hotel (previously Mercure SP The Must) is located in the Vila Olímpia district, renowned for its innumerable entertainment venues, such as the Via Funchal theater, in addition to its many and varied bars and restaurants. Thehotel is close to Marginal Pinheiros, the Itaim-Bibi, Brooklin and Moema districts, and to the city's largest commercial and industrial hubs. Guests also enjoy easy access to Iguatemi, the city's most famous shopping center.
Mercure Sao Paulo Funchal Hotel Rooms
2 Sg beds Std
Standard apartment with twin beds. Apartment measuring 334 sq. ft. (31 m²) with wooden flooring, LCD TV in the lounge, twin beds, bathroom equipped with hairdryer and whirlpool bath, and American kitchen with stove, microwave and minibar. Accommodates u
1 Db bed Std
Standard Apartment with double bed. The apartment measures 334 sq. ft./31 m² and comprises a bedroom with a double bed, bathroom with hairdryer, and an American kitchen with microwave, stove and minibar.
No smoking rooms/facilities
No smoking rooms/facilities
Fitness center or spa
24 hour front desk
Express check in
Cellular telephone rental
AM/FM alarm clock
Hairdryer in room
PIU BY IN CITTA
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
The good:The lobby is nice looking but the hotel tries too hard to make it look 'fancy' by placing bad replicas of paintings in the lobby. There are working elevators. The pre-paid reservations (via [...]) were easily found. The front desk tries
really really hard. The rooms are clean and nearly look like the rooms pictured on the hotel's website and on Orbitz. The pool looks nice and seems rarely used. There is a workout room and a restuarant. Internet wireless worked fiarly well and was only 35 real for a week (at least that's what were told and 50 for a month). Overall price slightly cheaper than similar properties. The bad:Check-in and any and all communications with the front desk is very frustrating as even the 'best' English speaking clerk barely spoke English. It took 5 times longer than it should to simply check-in. frustrating. First clerk tried to charge us again even though we were pre-paid via [...] (and charged by AmEx before we left the US). The 2nd clerk spoke better English and processed us through but it still took too long (considering the tons of hotels I've stayed in across the globe). The elevators required keycard to work and were very difficult to get in and out off when sporting wheeled luggage as there is a literally door you must open to get on/off the elevator. The rooms were ok. No irons for your use in the entire hotel. Laundy service must take your clothes if you want them pressed/ironed. The workout room is an a canopy off the pool area and open to the elements so you'll get a good sweat in during the day.The ugly:I was actually double-charged for 2 of the rooms and had to have charged cancelled because the clerk charged my card instead of just putting a hold for incidentals. The elevator only allows you to select YOUR floor and nobody else's so if you are traveling with 2 other people and all are on different floors then you must have someone from the front desk use their key card to select the floor for you. But you must wait for someone to become available to do this for you. Eventually, I did receive a 2nd keycard just to use in the elevator to get up to my colleagues room where we often worked when not at the office. I've never been a fan of Accor properties but this left me with such a negative impression from start to finish that the hordes of colleagues coming to support our new South American operations will NOT be staying at this hotel under my recommendations. Too bad
Hotel features (5 = best, 1 = worst):
Remember that the staff do not speak english and you may want to pre-translate common phrases in Portuguese ahead of time to hand to front-desk or attempt to speak to them. Secondly, if you pre-pay with [...], ensure that they use the credit card account submitted by [...] or they WILL charge YOU for the rooms AGAIN as they do not seem to know how to work with pre-paid arrangements (except incidentals).