My daugther and I arrived around 9;00pm in the New Years evening,Mr Otavio the front desk the one... See full review
Jan 9, 2014
Being the best option of lodging in Belo Horizonte/ based on comfort/ refinement and technology/ the whole structure of the Ouro Minas Palace Hotel guarantees excellent service- 343 modern rooms/ convention center/ leisure area/ 24 hours service available/ parking area and an integrated security system. The hotel is conveniently located near downtown/ within easy access to the main tourist sites/ leisure and commercial areas/ guaranteeing all guests/ a safe and peaceful environment.
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Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
My daugther and I arrived around 9;00pm in the New Years evening,Mr Otavio the front desk the one help us very impolite and very rudness with my daugther she asked for glass water he said here is front desk no are restaurant,I keep very calm and
asked can I live my luggage after I check out he said we not are storage place. Going to my room very tied and around 11,30am my daugther order pizza from room service she the only one eating, around 3;30 she gotter very sick take to the hospital doctor said food poison,I spoking with the manager both apoligiese from the incident ( Kleber and emanuele) ,I bring to hes attention the rudness of the front desk and he said hes are the older front desk employee he have same preference I don;t undestanting,but anyway I gotter my bill and still charge $24,00 Real for the poisin pizza umbelive I spent $ 650,00 dollares from doctor bills and I still have to pay for the pizza.Both manager have to take more traning how to dill with guest and be more prepair for situations like there and Mr Otavio the Mosnter of front desk never going to see us again..Thank you.