Grotto Bay Beach Resort

I understand that the prices are high at resorts. I don't mind paying if there is commensurate value. The food was over priced and of poor quality. To say the food was sub-standard would be an understatement. I am generally not a complainer and rarely fill out surveys, but the dining experiences (all of them) were so poor that I felt compelled to express the dissatisfaction. The most friendly staff members were from housekeeping. They genuinely cared about our comfort. The front desk staff, (with the exception of [...]) was uninterested and rude. My fiance asked for a clean iron to press her wedding dress and it took three requests before we received cooperation. The island is beautiful and we are looking forward to returning. However, we will pass on Grotto Bay.

This was like a Red Roof Inn in Bermuda. The staff was very nice, but the space wasn't. There is no beach to speak of - it is on the bay with just a few feet of sand. The pool closed at 3 PM, along with the bar. The Concierge sent us to dinner at a nasty pub. what was to like?

The hotel requires too much walking to get to and from your room. Upon arrival, I had to deal with rude front desk staff and had to have my room changed 3 times due to cleanliness and smell. I would never suggest this hotel to anyone. The staff did not make me feel confortable at all.

went last year in june, 6 inch hair in my food, a bug in my water, my girlfriends key opened the wrong door, and a staff member was abusive to myself and my date, and our friend's son who was the cofounder of Staples. so i contacted the Gm [...] who invited me back and said he would make it up to me. went back and found out folks from boston only paid 1400 for 5 nights and two airline tickets which brought it down to 100 a night which was less than what I paid. So i went to front desk and they put my room rate down and I printed the folio. Thank god I did this cause when I checked out I saw they put the room rate up over 700 dollars. I had to fight and dispute it with the credit card company which just added to this mess of a HOTEL. I WENT TO HOTEL SCHOOL AND HAVE A BS DEGREE, AND I WILL TELL U THE DEAL. HALF THE STAFF IS SNOTTY,. THE BEACH IS MAN MADE AND NOT THE PINK SAND U HEAR OF. THE NICK NAME ON THE ISLAND IS GHETTO BAY. I DID NOT MIND THE ROOM OR THE POOL OR THE CAVES. BUT THE BOTTOM LINE IS WHY IN THE WORLD DID I GIVE THEM A SECOND CHANCE. I SHOULD HAVE LEARNED MY LESSON THE FIRST TIME AROUND. LET THE BUYER BEWARE. IF YOU WANT TO SIT ON A SLOPED MAN MADE BEACH WHERE U CAN'T GET A SEAT CAUSE THE LOCALS SNEAK ON AND LISTEN TO THE JETS FLY OVER THEN THIS IS THE PLACE FOR YOU. I SUGGEST ELBOW BEACH. OH YA FOOD WAS OK. IM USED TO ISLAND FOOD AND EDIBLE IS OK WITH ME. THE CHEF WAS VERY NICE.

Tourist stabbed, robbed in his hotel room Published Oct 18, 2010 at 12:00 am (Updated Dec 10, 2010) ShareThis A 60-year-old American tourist was stabbed and his wife hit in the head during an armed robbery at the Grotto Bay resort yesterday. A second robbery at The Wharf executive suites also put a 28-year-old Australian visitor in hospital. The news sparked condolences from the Premier, and fears from the Opposition that others may be put off coming to Bermuda. However, Grotto Bay manager JP Martens said the injured couple are recovering well, and have vowed to return. According to a Police spokesman, officers were alerted to the incident at Grotto Bay, in Hamilton Parish, at 5.10 a.m. "It appears that an unknown man brandishing a bladed article and a blunt object gained entry into a guest room at the premises," he explained. "The intruder demanded money from the occupants and made good his escape with a quantity of cash. "The victims, a 60-year-old man and a 61-year-old woman who are husband and wife, were injured and taken to King Edward VII Memorial Hospital for treatment." The husband remained in hospital last night, but his wife had been discharged. Mr. Martens visited the hospital and had dinner with the couple, who are from New Jersey and on their third vacation in Bermuda. "I dropped off his favourite meal of shrimp cocktail, filet mignon and cheesecake. He's a repeat guest who's doing very well and is impressed by the warmth of the people of Bermuda," he reported. Mr. Martens declined to go into details about how the robbery occurred, since it is the subject of an active Police investigation. However, he confirmed the man was stabbed and his wife hit in the head. "He's in absolutely fantastic spirits. He looks great," said Mr. Martens yesterday evening. "They're definitely returning to Grotto Bay next year. They're really good people and we're sorry this happened." The news prompted Premier and Minister of Tourism Ewart Brown to say: "This is most unfortunate. We have word that the victim has had successful surgery and is in stable condition. Our Bermuda Department of Tourism staff have been in touch with his wife and have extended the best wishes of the Government and the people of Bermuda. "These were terrible and unfortunate incidents. And I join with residents in condemning such cowardly acts. I'm confident that the Bermuda Police Service is devoting all the necessary resources to apprehend those responsible." Minutes before the alarm was raised at Grotto Bay, Police were alerted to the robbery at The Wharf suites in Paget. The Police spokesman said: "It appears that around 4 a.m. an unknown man gained entry into a guest room at the premises. "The intruder demanded money from the occupant and made good his escape with a quantity of cash. The victim, a 28-year-old Australian man, was injured and taken to King Edward VII Memorial Hospital for treatment." According to a hospital spokeswoman, he had been released by yesterday evening. The Police spokesman declined to specify what type of injury the man received. Meanwhile the duty manager at The Wharf declined to discuss the matter, and general manager Carol Woods could not be reached for comment. The culprit is described as a dark-skinned man of slim build, approximately 5'8" tall. Meanwhile, the culprit in the Grotto Bay attack is described as a six-foot tall man wearing a black hat. Asked if the two robberies were connected, the Police spokesman replied: "At this point the Police have not ruled out anything, including the possibility they may be linked." Reacting to the news last night, Shadow Tourism Minister Michael Dunkley said: "My colleagues and I continue to be most disturbed and concerned with the alarming trends of crime experienced by the Island over the past few years." He said the United Bermuda Party wanted to bring in aggressive measures at the last election to deal with public safety, plus rehabilitation and social problems. "Sadly,...

This hotel would have much higher but for 2 things: 1. there is no wifi in the rooms, regardless of the staff saying there is, so don't plan on checking email, using a magic jack or doing any work online. 2. although both the white and black staff were very helpful and friendly, the constant barrage of ebonics from some front desk staff was annoying.

My trip was ok and I did not enjoy my stay, the food wasn't all that good and they didn't have much of anything that would make me say yes. I guess in Bermuda they have seasons when you should travel but we didn't know so there was nothing for use to do in march. The staff was wonderful and nice, we love the swizzle inn ( both) place and that's where we eat even when food came with out package but choice to eat out cause the holet food wasn't that good. I didn't enjoy my stay and I was very unhappy. On top the hotel didn't have any cable, internet you had to go to the main floor which was not good. The rooms are not update and place needs a make over. The pool needs to be redone, clean and the jet tab needs to be bigger. I wished I never went and I lost all my money for nothing. Please really check everything before going cause we didn't enjoy our stay at all.

I am a frequent customer and have stayed at Grotto Bay for the last three summers and I have noticed a steady decline in their service and room quality. The issues I will be discussing is alarming and substantial and needs to be brought to the attention of the General Manager and Owner. The following day, I called the front desk to inquire about any live music being performed in the hotel during dinner, which I overheard from other guests. The front desk told me that there was nothing going on that Thursday, so we went out for dinner. Lo and behold, there was live music being sung by a two man band, which we were unable to catch. On Friday morning, as I was about to jump into the shower, I noticed that there were bugs and insects crawling all around, and not 1 or 2, at least 10. My wife was extremely frightened as I spent my morning killing and picking off water bugs that were seeping through the cracks of tiles and jutting out of the drain. After an action packed morning as an off-duty exterminator on vacation, we made our way to the pool and noticed that there was a trail of used towels thrown in bushes and random bundles of used wine glasses in nearly all the bushes. After spending the entire day by the pool and beach, we navigated our way to the room to get ready for a night out for dinner. There is a restaurant in the Flats that we frequent every trip called Rusticos, which I strongly recommend, and we wanted to make reservations for that evening. I went to the front desk and told them at about 6:00pm that we wanted to make reservations there for 8:30pm. Her exact response to me was “Sorry, they are all booked.” I then asked her to please call the restaurant so I could make a reservation for the following evening. Although the reluctance was clearly evident, the lady at the front desk called, and as she was on the phone with them, I asked her to please inquire about a reservation for this evening, so she finally did and the place said they can accommodate us at 9:00pm. I felt like I was pulling teeth and had to use trickery tactics to get the front desk to call, as she seemed very unwilling and disinclined to tend to my needs. When we returned at nearly midnight after a great dining experience, the towels and used wine glasses were still there lingering, giving us the sense that there was no supervision on the grounds for appropriate cleanliness. On our last night at the hotel my father-in-law was interrupted from his sleep at 1:30am from noises that came from the adjacent room. He described the noises as a few people flinging each other in a wrestling match all across the room, banging into walls, yelling obscenities and breaking unknown items. He immediately called the front desk to notify them about the chronic disturbance, but nothing was done about it. There was no visit to the room or even a phone call to inquire about the disturbance and chaos, as my father-in-law experienced a sleepless evening before his early morning departure. I am bringing this to your attention so that these issues can quickly be remedied before your business takes a turn for the worse. After the most awful front desk horror show I have ever experienced at any hotel along with other alarming concerns of cleanliness, I will be definitely looking into different rooming accommodations for my next visit. Being that I am a professor of English for a reputable secondary school here in New York City, a part-time journalist and business owner, I will be bringing this to the attention of fellow Bermudian vacationers on a public level and on the global web, so that they don’t experience the same mishaps. It was very disheartening and displeasing to see this happen to your business and I hope to be hearing a response to this letter in a timely fashion because being a business owner myself, I know the professionalism and punctuality that the people in the front office and the General Managers have to display.

Hotel check-in was very disappointing. The taxi arrived at the hotel - there was no staff to open the door or help with the baggage. While check-in was at 3pm - and we were there at noon - it was clear that the staff would make no effort to try to accommodate a check-in before 3. We asked to speak with the manager and after speaking with him were given access to our rooms. There were relatively few people checking in so it was pretty clear this should not have been a problem. The hotel also charges a $10 per person fee that supposedly covers gratuities - what this covers is not clear. The hotel charges a 17% gratuity for each meal served - and there is no staff to assist with the pool or beach - no one to provide umbrellas etc. except for a person sitting in a hut providing towels upon request. The housekeeping staff was friendly and did a good job - but it was clear at check-out that they were expecting a tip - so what gratuties did our $50 per day (we are 5 people) cover?? The room itself was nice and comfortable.

The Grotto Bay Beach hotel is an absolutely beautiful hotel in a gorgeous setting. The beach on the bay was so relaxing. It was just a shame that the staff was, almost to a person, unfriendly and discourteous. We were told that many of the hotel workers were burnt out at this time of year(second week in Sept.) We only had dinner at the hotel one evening and my meal was excellent but my wife's was marginal and she didn't want to complain because the waiter was obviusly hurried and over his head with the job. Our room was average except for the musty smell but that could have been unavoidable as it was very muggy that week.