Apollo Arthotel Bruges

We have recently stayed at your hotel and were initially pleased but sadly by the end of our stay was very unhappy! It is NOT a 4 star hotel as claimed, on a par with Travel Lodge in the UK which at best are 2 star cheap stay-over hotels. Your Prices for 3 nights varied from £130-£400! So we shopped about for best deal on internet. There is no mention anywhere that its €9 a day parking irrespective of your car being in car park! We were only notified at the hotel reception. No tea or coffee making facilities in rooms (coffee in bar €4.50) I can honestly say in all the hundreds of hotels I’ve stayed….there has always been tea/coffee making facility in the rooms for free. Breakfast prices seemed to very depending who was asked? Initially told €14 then told €17…..decided not to eat breakfast in hotel as if you cant get the price right, what chance does the food have? Our complimentary mineral water in rooms was actually €4.50 a bottle! Strangely though, the same mineral water sold at reception was €2.50, why? Nowhere in the room does it say we have to pay for the water. Receptionist claimed there was…..we checked-there wasn’t. The first day we were there in the afternoon we went to the bar for a snack and was told the chef hadn’t turned up! Rudy went into the kitchen to make us something himself! The following day the Restaurant totally shut randomly without any notice, we booked an evening meal (Reindeer special), turned up at 7.30pm and bar and restaurant locked up! When we asked why? Was told, it’s not worth opening! I’m Sorry but that’s Not acceptable! A member of your staff (again, Rudy, who was very helpful throughout our visit), out of sheer embarrassment recommended a restaurant we could go to as the hotel was shut, and we were stood there like lemons in our best clothes and nowhere to go. You should give Rudy a promotion; he’s the only one who is bothered about customer satisfaction. The hotel is Miles from nowhere, generally unhelpful staff (except Rudy) and very disappointing.

Not a 4 star hotel! On a par with Travel lodge UK.Miles from anywhere, €9 car park a day....irrespective of you being parked there. complimentary bottle of water is actually €4:50 and NO tea and coffee facilities in room at all. Very expensive in hotel....although we booked a meal in resteraunt one evening only to turn up and find resteraunt/bar doors locked. When asked why? Told.....not worth opening! Disgraceful.......!

The room itself was comfortable and the staff was helpful. But for the cost of the room and the additional expenses because of its location, you should stay in the city.