Sheraton Nassau Beach Resort

The only good thing about this place was the beach. The pools were overcrowded and I couldn't even get into the hot tub any of the 6 days I stayed here because it was always overflowing with kids. There are only a handful of overly-priced restaurants available and the food is mediocre at all of them. We first ate at the buffet-style restaurant, Bimini Market, which cost about $40 a person even though their sign said $28.50. But it was Christmas Day so I guess that was their excuse to gouge us. Being a vegan, there were barely any food options for me. I pretty much ate fries and veggie burgers from the Dolphin Grill every day because even the salads had meat or cheese in them. And don't bother trying to get breakfast after 11am. Maybe I am the only one that sleeps in when on vacation. And if you order room service, they will add 18% tip (yes even if you do make it up by 10:30 one day and only want a bagel), and a $3.50 service fee, making your plain bagel a costly $11. We resorted to room service for most dinners because paying the extra service fee meant not having to deal with as much staff. We went for dinner at Amici the second night and it took about 15 minutes for someone to even take our name down, mind you the place was virtually empty. When we sat, we waited another 10 minutes for menus. We ordered salads and dinner. Dinner came a half hour later and the salads never showed up. They did comp the Bloody Mary my boyfriend ordered to make it up to us. We were not satisfied. There was also a towel shortage. There was only one in our room. We didnt want to have our room cleaned because I had valuable jewelry and the in-room safe was broken, so I asked four cleaning ladies for another towel thoughout a 6-hour period they all told me they were not clean yet. So I asked the front desk and she asked what room I was in and said they would send one up. Over an hour later, the towel was finally brought to our room. The second day I got up to go to the beach and went to the towel hut and was told they wouldn't have towels for another 20 minutes. I went back later, got a towel and used the same one for the remainder of my vacation so I wouldn't run the risk of being without towel again. A bottle of local water in the room costs $2. That same bottle of water at the Caribe Cafe costs $3. A coffee will run you about $7. Oh and there's no wifi in the rooms. In fact there is only wifi in a portion of the lobby, and it takes a long time to connect, and when you finally get on, it's slow. And there are only 4 computers provided by the hotel for client use. And you are often hounded by other guests asking how long you will be. And then you are limited to 45 minutes, and forced to use an outdated version of Internet Explorer. And there is also a $40/day "resort fee." Do yourself a favor and stay at the Atlantis.

The room smelled of urine and mold and was uninhabitable. The in-room movie system did not work. We checked in at noon and checked out that evening. I know the star grading system is subjective, but this hotel should by no standards be considered four stars. Staff was friendly.

The hotel was located quite far from downtown and really not much of anything nearby. The hotel was quite ok in most ways, but did not like all the stairs down to the restaurants and the garden chairs they used in the restaurant, so a little upgrade would be order to match the price they are charging. The staff was very friendly but though the price was a bit high for the location and the amenities.

Stayed for three nights and did an all-day scuba diving. Nice hotel. Food cost is high at the hotel but same with everywhere else on the island as the 17 percent tip is included in the bill as well.

I would recommend this hotel to anyone... It's niiiiiiiiice.

The beach is amazing! The folks that run the hotel bend over backwards with kindness (as with the entire island). Our main issues were solicitors on the beach not affiliated with the hotel pushing their wares, and real pricey menu items ($18 for instant oatmeal is redunkulous!). Overall a very good experience.

The hotel itself is pretty nice, but requires renovation. Some things don't work. I couldn't open my balcony door no matter how hard I tried. The staff is not extremely nice or supportive, but for the concierge Diane who gave us a few good advices and helped with reservations.

I don't know if it was because it was an off month or what but the employees at this hotel are totally unmotivated to have any standard of customer service and made our stay really tough. From the Starbucks employees to the front desk staff to the pool staff, there were other employees hanging around doing nothing everywhere and when I went up to make a purchase or ask a question, they acted like I was disturbing them. I tried to get a restaurant reservation with the spg rep who ended up making the reservation for the wrong night. When we brought it to her attention, she had to call back and change. We never heard back from her and when we checked the next day, she had made 2 reservations, one for the correct night and one for the incorrect night and then started arguing with us that we told her to do that!! We ended up being charged a cancellation fee!! Food was terrible in the whole resort, you should leave for dinner at least every night. Rooms were filthy- there were cigarette butts all over the terrace. Pool chairs were old and yellow, we didn't even want to use them so went to the beach where no one was there to help with chairs so we had to drag them off a huge pile ourselves... Complaints go on and on. Point is, don't stay here unless your expectations are very low.

The hotel was pretty nice, and the staff were great. It was a little far from the downtown area. So it was rather expensive for eating every night with only two options (the buffet or a nice sit down restraunt(). Over all it was a nice hotel for the price.

I would expect more than this hotel.., matress was good, shower too, good location. Beach not so good, part of the pools were closed. No chairs at the room..