Sheraton Nassau Beach Resort

The room smelled of urine and mold and was uninhabitable. The in-room movie system did not work. We checked in at noon and checked out that evening. I know the star grading system is subjective, but this hotel should by no standards be considered four stars. Staff was friendly.

The hotel was located quite far from downtown and really not much of anything nearby. The hotel was quite ok in most ways, but did not like all the stairs down to the restaurants and the garden chairs they used in the restaurant, so a little upgrade would be order to match the price they are charging. The staff was very friendly but though the price was a bit high for the location and the amenities.

Stayed for three nights and did an all-day scuba diving. Nice hotel. Food cost is high at the hotel but same with everywhere else on the island as the 17 percent tip is included in the bill as well.

I would recommend this hotel to anyone... It's niiiiiiiiice.

The beach is amazing! The folks that run the hotel bend over backwards with kindness (as with the entire island). Our main issues were solicitors on the beach not affiliated with the hotel pushing their wares, and real pricey menu items ($18 for instant oatmeal is redunkulous!). Overall a very good experience.

The hotel itself is pretty nice, but requires renovation. Some things don't work. I couldn't open my balcony door no matter how hard I tried. The staff is not extremely nice or supportive, but for the concierge Diane who gave us a few good advices and helped with reservations.

I don't know if it was because it was an off month or what but the employees at this hotel are totally unmotivated to have any standard of customer service and made our stay really tough. From the Starbucks employees to the front desk staff to the pool staff, there were other employees hanging around doing nothing everywhere and when I went up to make a purchase or ask a question, they acted like I was disturbing them. I tried to get a restaurant reservation with the spg rep who ended up making the reservation for the wrong night. When we brought it to her attention, she had to call back and change. We never heard back from her and when we checked the next day, she had made 2 reservations, one for the correct night and one for the incorrect night and then started arguing with us that we told her to do that!! We ended up being charged a cancellation fee!! Food was terrible in the whole resort, you should leave for dinner at least every night. Rooms were filthy- there were cigarette butts all over the terrace. Pool chairs were old and yellow, we didn't even want to use them so went to the beach where no one was there to help with chairs so we had to drag them off a huge pile ourselves... Complaints go on and on. Point is, don't stay here unless your expectations are very low.

The hotel was pretty nice, and the staff were great. It was a little far from the downtown area. So it was rather expensive for eating every night with only two options (the buffet or a nice sit down restraunt(). Over all it was a nice hotel for the price.

I would expect more than this hotel.., matress was good, shower too, good location. Beach not so good, part of the pools were closed. No chairs at the room..

Room key stop working each day. Long waiting time at the front desk. Poor food selections. Power outages. No wifi in your rooms. Long walk to your room to find out your key doesn't work. Limited courtesy phones, making you walk almost all the way back to the front desk for help