Brisbane Marriott Hotel

The hotel staff did not add a second night when contacted. As a result, we were required to find sub par accommodations and missed a planned celebration close to the hotel. The reservation staff realized their error, and offered us a room after we departed Australia.

The Marriott in Brisbane has much to recommend it. The staff tried very hard to be accommodating and mostly succeeded. The room was stylish and mostly comfortable. The hotel is located one short block from the Riverwalk and its many restaurants as well as the CityCat catamaran that provides public transportation to many places in central Brisbane. The room was dark at night, a feature I like, with minimum light coming in from the edges of the draperies. The shower was great and the bathroom amenities were good. U.S. visitors new to Australia might want to note that, pretty consistently, the star rating for Australian hotels is one step up from how the same hotel would be rated in the U.S. So, this five-star Aussie hotel would likely be considered four-star in the U.S. That's not bad -- just a realistic assessment. The few concerns I had about the Marriott Brisbane would not prevent me from staying there again. However, here they are: The bedroom has a shortage of electrical outlets available. (I keep an extension cord in my suitcase, so that was not a problem for me.) The pillows are really wimpy; even after I requested some "firm" pillows, I had to pile up three of them in order to have enough support under my head. The room was serviced pretty well every day, although I twice had to request additional toilet paper and once had to ask for another bar of soap. In addition, and this may point out one of my pecadillos more than anything else, I noted that EVERY item I had out in the bathroom or on the desk was moved every day by every cleaning person. I don't leave anything of value out, but I do settle into a hotel room, and it struck me as a bit annoying and invasive that my things were rearranged on a daily basis. Nothing was damaged or moved significantly, but everything was moved slightly. Room service is quick and the items I ordered were good. However, the room service menu is somewhat limited; after a week at the hotel, I was tired of my choices. One final comment: At check-in, there was quite an aggressive attempt to up-sell me. I was in a standard room with a city view and was offered a room with a river view for $45 more per day or a room with breakfast and unlimited drinks for a "deal" at $95/day (that's a LOT of drinks). I want to feel like I have made a good choice when I check into a hotel, not like I need to spend a lot more to get a good room. Also, these rates seem high. I will stay at this hotel again when I am in Brisbane. It is not perfect but is much better than any other hotel I have stayed in as a business traveler to Australia.

I was extremely disappointed with the Marriott given the name and reputation I expected alot more. I went to go for a swim one day out of the entire week I was there and the pool was closed for cleaning and so small - nothing like the picture, the service was ordinary at the restaurant and they did not listen to what I said for my order, they overcharged me for meals, the room needing updating apart from the view it was a very ordinary room. I would even rate the old Novotel as a nicer place to stay. It was a shame I was there for the entire week.

Impeccable service every time I've stayed at a Marriot, world wide. We were staying at the Brisbane Marriot for a wedding during the flood and had to be relocated to the Gold Coast; a fellow Canadian at the front desk helped us with our transport/accommodations and even looked up cheaper (alternate) hotel options on the coast for us! In the end we stayed at the Surfers Paradise Marriott despite the sharp increase in cost - simply an incredible resort, worth the cost.

Great bussiness hotel Nice rooms with plenty of powerpoints for all your electronics Room service menu is expensive and woeful

The Marriot at Brisbane is a truly wonderful hotel at which to stay. The staff go out of their way to make you welcome and cannot do enough for you. the room was spacious and the overall appearance of the hotel is lusurious and comfortable

Great hotel, deservedly 5 star, however, parking is a problem and expensive.

Clean well serviced room, but we were given a room with two double beds when we requested a king size bed. We asked to be chnaged, but they had no other rooms. Breakfast was really good and the room deal was well priced.

Concierge Staff Excellent. Thought the Buffet Breakfast was ordinary.

Found the facilities for a "5 Star" hotel to be nothing more than 4 star at best.Disappointing. Had significant IT issues with broadband connection, remained unresolved