To be honest i couldn't find fault with the hotel it served it's purpose, but I was very disappointed to learn that no shuttle bus service was available from the airport to the hotel, even though e - bookers advertising for the hotel stated that
Having flown from Ireland, the last thing i wanted to do was walk up and down the concourse looking for the shuttle bus. I had to resort to a taxi and was charged an extortionate price. (Aust dollars 54).
When leaving the hotel for the airport to meet a 09.25 flight, the concierge stated that the shuttle bus service was unreliable and I would be better off getting a taxi. At least he only charged me Aust dollars 36!
Shame really, because i only picked the hotel for this service!
They have a serious problem with their key system and just about every person has an issue with their key at some point. During our five night stay, my husband and I had to get our keys re-coded about five to six times. Upon asking the reception
about the issue, they admitted that it was not just us, but a general problem that many guests have. I have seen multiple reviews stating this problem on various websites, so it seems to be a problem they have had for quite some time.
The 25th floor restaurant has been permanently closed for a little more than six months, according to the reception. I do not think all of the booking websites have been updated with this information.
They have a quaint gym, sauna, and steam room facility on the 24th floor, but the changing rooms and sauna are in need of a deep cleaning. The sauna is rather small and comfortably only fits 3 people (maybe 4 depending on seating arrangements), but when I was there (during the peak season), I was always the only one inside (went on 3 different days during different times of the day). The sauna did work well and got hot quickly.
The rooms were clean and tidy, though the bathtub/shower area needed a bit of a re-do. The beds were soft and comfortable.
The hotel is very close to hide park and the entrance to the botanical gardens. It is approximately a 1 km walk to the Kings Cross area, a 2 km walk to Circular Quay and the Opera House, and also a 2 km walk to Darling Harbour. It is within walking distance to places, but for those with a short stay in Sydney or a tight schedule, it may be better to stay closer to the Circular Quay area. We would have stayed closer, but we were there during NYE and this hotel was already a small fortune during our Dec 30 to Jan 4 stay), so it was the best option within the CBD area in terms of price and location.
All in all, I rated it a 3 due to the ongoing problems with the key card, the lack of care to the steam room and changing room area, and a little miscommunication with the concierge. The morning of our flight home, we booked a taxi to take us to the airport later that afternoon. The man at the concierge that morning advised us that for an international flight during the time of the day that we were leaving would cost $35 to $45. Thirty minutes before our taxi was scheduled to arrive, the concierge told us that it would cost more than $50 to the international terminal and that it would be best to book a flat rate taxi for $50. I advised him of what the other staff member told me that morning and he said it was up to us if we wanted to take a regular taxi or a flat rate (which he could book for us), but that he was sure that it would be more than $50 if we did the regular meter taxi. I requested that he have a discussion with the staff because people should not be giving out different information.