Four Points By Sheraton Darling Harbour Sydney

Nice hotel, good location and nice rooms (the bathroom is a little tired but very clean and the rest of the room is very nice). The room service wasn't great but frankly you are so close to Darling Harbour you shouldn't be having room service anyway!

Awesome location and the biggest bed I have ever slept on. A Harbourside room is worth the extra cost, the view over the harbour were great. Room service seemed a bit pricey so we didn't indulge, the hotel was handy to lots of great dining anyway. Would definately stay again.

Very friendly and helpful staff

We enjoyed our stay at Four Points the locality is great. The food was good as well as the service. The decor could do with a bit of an upgrade but it was very comfortable.

Nice staffs and excellent location. The Concierge help a lot when you want to ask something around the city. Would recommended to any friend to stay here.

Loved staying in this hotel. Cannot find a single fault. Well done.

good location in darling harbour, but price is little bit high

Although we asked for a non-smoking room, we had to wait an hour while they went through the "final cleaning procedures" which we found out later on when we entered the room was the hotel's efforts to remove the smoke scent that lingered on from the previous occupant's smoking habits. They tried to disinfect with the most offensive-smelling spray that I had to call Front Desk holding my nose to prevent inhaling the smell. They moved us to another room 5 floors up which was fine except the toilet would not stop running after being flushed and although they tried to move us to another room at almost midnight, we declined that offer that night but moved the next morning to a room that smelled faintly of that disinfectant. I asked for the room to be aired and they sent up a small device that was plugged onto an outlet and since we were out most of the day, seemed to dissipate the unpleasant but faint smell by the time we got back at night. Check-in staff we dealt with were "OK" but not very welcoming(compared to hotels in Southeast Asia, but then this is Australia!), concierge, telephone staff, restaurant staff were good. After the 2nd transfer to another room, I spoke to the General Manager who graciously listened to what I had to say and offered to give us credit for the first nite but I opted for dinner at the restaurant instead. He met us that night and apologized for the inconvenience we went through. Overall, the hotel rooms(other than the smoking smell)were keptvery clean and were nicely furnished with damask cotton bed linens, ample bath towels and toiletries but we had a view of the building across the street, since we did not pay the extra charge for a harbour view. The location is excellent as the hotel is right on Darling Harbour with the Acquarium, Maritime Museum, lots of shopping and dining options, Coles supermarket, wine shops just across the bridge. The Little Red Snail across the bridge offered an excellent 3-course prix fixe dinner(40% less at lunchtime) but no bread is offered unless you order the ones listed on the menu and is charged extra. The buffets offered at the hotel were very good but pricey.

A lovely hotel with great facilities. It was really centrally located for Darling Harbour. Room service was great - especially breakfast in the room. It was the perfect end to our holiday staying here.

We were really happy that we were able to check into our room straight away despite the fact that check-in time is 3pm. The only downside was that within the first 45 minutes of checking into our room we had 2 knocks at the door - one to fix something and one to check the minibar. Both times, the servicemen knocked and then tried to come straight in. They didn't give us time to get to the door. Just because the "Do Not Disturb" sign is not on the door does not mean that there is no one in the room. Apart from this little hiccup, everything else was great. This is why I only rated the Service as Good.