Amora Hotel Jamison Sydney

The staff was wonderful and the room was great. The location is spot on, walking distance to both the Opera House and Darling Habor is about 10 mins. Taking the train to and from both the domestic and international airports is very easy, it drops you off a block from the hotel at the Wynyard station. You can buy a weekly pass for bus, trains and ferry's for 59.00 dollars.

I have never had any experience like this before in my life and I've traveled extensively to multiple countries. I've even had much better hotel experiences in multiple Third World countries! When I first checked in, I was given 2 cards that needed to be used to activate the elevators (and to get into the hotel room). The woman at the front desk gave me the cards without activating them, so I spent about 5 minutes in the elevator thinking I was doing something wrong before going back to the front desk. I went back to the desk and told her I was having problems. She then activated the cards, didn't even apologize for her error (not activating the card so we could use the elevator and get into our room), then sent us on our way. By that time, the bellhop brought the luggage from the lobby and were waiting for us at our door wondering what happened to us! The room had an extra foldout bed in it that we didn't request (in the way) and was freezing cold. I turned the heater on, which after 2 hours of waiting still did not heat up the room. Housekeeping barged into the room (the security bolts had been removed from the doors.... the front desk staff claimed that the Australian government 2 years ago made it a law to remove all bolts from hotel doors... not sure if that is true or not) looking for the foldout bed that was removed by the bellhop hours before. The staff didn't know what they were doing. Someone from engineering came to "fix" the heat, but the whole time we were there, we continued to have problems with it. Every day we would be missing either washcloths (never in my life have I been to any hotel where I've had problems with this.... and supposedly this is a 5 star hotel!), or they'd throw away our soap and not replace it, or they'd take a towel and not replace it, or they'd move our towels around, provide dirty tea/coffee cups. There were way too many mistakes/things wrong for this to be considered a good hotel. There were so many problems.... every day there was an issue. I was just so sick of having to call down to the front desk for things that were missing! We started hiding soap (so that we would have soap to use and wouldn't have to call the front desk, isn't that ridiculous?) I've never had to do anything like that in my whole life! I would have been better off somewhere else! I can say without a doubt that I would never go back there ever again! I've spent a lot less money going to other hotels in the past and had a lot better service than I got at this hotel. Even the heater in the pool was not working (I wonder how long that was broken for. They had a note in the pool area saying that they were getting it fixed. I wonder if that was really true). The only good thing about this hotel was that it was close to the Rocks, the subway, ferry, bus route... basically in a good, central location and easy to walk to a variety of places.