2 visits this year...Both in Feb 2013... We've stayed here many times because it's an ok value, but we can guarantee the front desk staff will ALWAYS display their total inability to understand the basic good manners all of us should show to one
another. It is flat-out astonishing how rude these folks are! They just don't get it...ever. Hard to explain...but that's how it is every visit.
Front-desk staff have little or no common courtesy! Simply acknowledging that someone is standing in front of them is beyond their ability. It is ALWAYS like that at "The Mill". What is wrong with these people? The resort is a basic sort of place,
ok for the price, but a tad run-down.
The room was ok, nothing special. The tile floors didnt look like they were clean. There was not any entertainment for our family. The staff was un-friendly. A friend of mine stoped by to visit and left me a hand written message that they staff
never delivered to us.
Overall this was an ok experience for the type hotel advertised. We did not get the room we booked and paid for until two nights into the five night stay. Take warm pajamas because it is true, the rooms are cold at night. Some staff is friendly
and kind and some not so friendly. They are serious about turning in the pool towel cards and hotel keys. They will charge you 100.00 if you do not. The twenty five dollar certificate for bar and resturant is only if you spend fifty dollars.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
This hotel is located close to many nice resturants within walking distance.
Hotel's location is nice- 5 min from the beach- walking through the Westin Hotel- beginning of the high risers- everything is walking distance. New Supermarket is a short ride with the bus or 30min walk.
Took 3 hours!!! to check in and then we got
wrong and run down rooms. Only next day in PM after spending hoursat the front desk our rooms became available. Unless you get renovated rooms dont even go there. Front desk is incompetent and giving no help. We spent 10 hours net time solving problems with them. They were out of stock on Internet cards and don't have their own. One person who is great there is Juanna the head of housekeeping.