Don't leave anything in your room.

Billy, 2006-02-12

the AC/Heater was not working and we were told they had no more rooms. The next morning we reported the AC problem to the manager and he said to leave all our things in the room "he 100% quaranteed they would be taken care of". " After all it was an extended stay hotel so make yourselves at home". When we came back from my wife's job interviews our room had been completely gone through and two laptops were gone and a printer and a digital camera along with personal items; like my razor and my wife's toothbrush and makeup!!!?? We reported this to the police and they lead us to believe that this was not the first problem that week. The regional manager did seem to be very helpful and filed a report with their insurance company, who we have yet to hear from.

not what I expected

Camille, Ontario, CA, 2006-02-10

There is a resturant across from the Hotel.

I didn,t find out til two days after check in that you have to bring your old linen to the front dest to get fresh linen(the information with this data explaining the amenities was slide under the door). Needs more communication with the customers. We stayed from Sept 4th to Sept 10th. The fire alarm went off twice that week at 5:20 am ( that Tue and Thursday). When I called the desk to see what the problem was, the took my room number and said they would check into it and call back, they never called back and only a few people we ready to evacuate. Holes in the bed spread. Don't want to stay here anymore.