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Articles Tagged ‘American Airlines’

Wallet watch: Dig deeper for more airline baggage fees

Tuesday, September 22nd, 2009

airplanestock11The bean counters who run the airlines continue to claim that their parade of baggage fees is adding to their cash flow. The credulous general media continue to report the claim of a $2 billion influx to the carriers’ bottom line. The truth, of course, is far different: Overall revenue figures conclusively show the airlines that have been fastest to raise baggage fees are also the carriers that have been hemorrhaging revenue the fastest. Still, what do facts matter to airlines that seem content to pave a quick road to their own oblivion? So here are the new bag fees:

  • Virgin America has raised its checked bag fee to $20 each for any bag you check.
  • American, Continental and US Airways have matched the $50 fee for the second checked bags on European flights, a charge pioneered by Delta Air Lines and recently matched by British Airways.
  • US Airways also raised its domestic bag fees. It is now $25 for the first bag and $30 for the second bag if you check them at the airport and $20/$25 if you check them online.
  • Frontier Airlines raised its first checked bag fee to $20 and its second checked bag fee to $30.

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Joe Brancatelli is editor and publisher of JoeSentMe.com, a non-commercial Web site for business travelers. Copyright 2009 by Joe Brancatelli. Licensed by contract for Orbitz use.

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Virgin America launches in-flight Internet

Tuesday, December 16th, 2008

Flights By Joe Brancatelli

NEED TO KNOW

On-the-Road Intelligence to Help You Travel Smarter: Frontier Airlines has changed its same-day flight change policy. Travelers who wish to change flights on the same day now can switch to any available seat for $75. No fare difference will be charged. … Sixteen months after it first announced in-flight Internet, Virgin America this week got a plane with Internet access in the skies. The price is $9.95-$12.95 a flight, depending on travel time. … The Star Alliance has opened a lounge in Terminal 1 of Paris/CDG Airport. … Southwest Airlines got bankruptcy-court approval to buy the 14 slots that ATA Airlines once used at New York/LaGuardia Airport. It means Southwest will be able to fly to a New York City airport for the first time in its history. … The Transportation Security Administration has opened its self-select security lanes at Norfolk Airport. It’s the 50th airport in the country with "black diamond" lines for frequent fliers and separate lanes for families and casual travelers.

SEASONAL STRATEGIST

So Much for That Airline-Capacity Crisis: Remember the "experts" who predicted a calamitous rise in airfares after Labor Day when the Big Six slashed their flights and seating capacity? Never happened, because demand for air travel is actually falling faster than the airlines can cut their capacity. 

  • At American Airlines, available seat miles (ASMs) last month dropped by more than 9 percent compared to November, 2007. Yet American’s load factor, the number of seats filled with paying customers, still declined by 4.6 points. A similar situation occurred at its American Eagle commuter subsidiary: Year-over-year seat capacity in November plummeted by 15.9 percent, but the load factor dropped 4.8 points.
  • Meanwhile, United reported that its November ASMs fell by 14.2 percent, but its load factor declined by 2.7 points.
  • At Continental, the seat-capacity decline was a more modest 7.3 percent, but its load factor still fell by 2.8 points.
  • US Airways cut 6.1 percent of its seats in November and its load factor fell by seven-tenths of a point.
  • The November load factor at Northwest and its regional carriers dropped 1.2 points even though they slashed seating capacity by 4.7 percent.
  • Only Delta and its commuter airlines managed to eke out a higher November load factor: It rose by a meager three-tenths of a percent on 5.3 percent fewer seats.

What’s it all mean to you? The likelihood of fare sales in 2009, as airlines try to figure out how to fill seats.

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Joe Brancatelli is editor and publisher of JoeSentMe.com, a non-commercial Web site for business travelers. Copyright 2008 by Joe Brancatelli. Licensed by contract for Orbitz use.

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Delta, JetBlue add international, Caribbean flights

Friday, November 21st, 2008

Business_travel
By Joe Brancatelli

Delta Keeps Expanding Its Overseas Presence: Since its 2005 bankruptcy, Delta Air Lines has slashed its domestic network and remade itself as an international carrier. And the new routes keep coming. Next June, it plans to launch nonstop flights to Paris from two new cities: Raleigh and Pittsburgh. The five weekly Raleigh flights start on June 2; the five weekly Pittsburgh flights begin the next day. Also next June, Delta will launch a new route to Africa: Atlanta-Cape Verde Islands-Monrovia, Liberia. Flights will operate weekly. … US Airways will bulk up its international network in May. From its hub in Philadelphia, it will add seasonal flights to Oslo and Birmingham, England. … Thai Airways has changed its mind again and will keep operating its Los Angeles-Bangkok nonstop flights. The service was due to end on October 31, but now will survive at least through January 31. … JetBlue Airways is branching out in the Caribbean. On December 18, it launches daily flights between Fort Lauderdale and San Juan. On February 1, it will add two daily flights from Fort Lauderdale to Nassau, Bahamas, and a daily flight from Orlando to Nassau. And beginning February 14, it will begin Saturday-only service between Boston and St. Maarten.

AIRPORT REPORT

Little Changes Mean a Lot: Continental Airlines and US Airways are trimming the size of allowable carry-on bags to 45 linear inches. Most U.S. carriers are already at 45 inches for carry-ons. … Global Entry, the Customs and Immigration Service’s trusted-travel program, had expanded to four more airports: Atlanta, Chicago/O’Hare, Los Angeles and Miami. The program launched earlier this year at New York/Kennedy, Washington/Dulles and Houston/Intercontinental. It permits returning U.S. travelers to skip passport-control lines. … Travelers who carry a Chase credit or debit card tied to the Continental OnePass program are now permitted to check one bag for free and are not charged the airline’s $15 first-bag fee. … Delta Air Lines, which merged with Northwest Airlines last month, has lined up the two carriers’ checked-luggage fees: $15 for the first bag, $25 for the second.

HOTEL HOT SHEET

Economy Be Damned: Another Burst of New Hotels Opens: If you thought the rocky economy would slow down the pace of new hotel openings, forget it. There are so many new properties in the pipeline that they just keep gushing forth. So get out your scorecard for these new outposts of your favorite brands. … In Boston, there’s a new 72-room Holiday Inn Express on Friend Street, across from the TD Banknorth Garden where the Celtics and Bruins play. … Sheraton has opened a 161-room property in the posh Chicago suburb of Northbrook, just 14 miles from O’Hare Airport. … Marriott has opened a 106-room TownePlace property in downtown Albany, the capital of New York State. … A former newspaper building has been converted to an 81-suite Candlewood Suites hotel in Terre Haute, Indiana. … W Hotels has opened its first hotel in Hong Kong. The 393-room property in Kowloon has a spa, fitness center, swimming pool and two restaurants. … Two new limited-service hotels opened in the Soho District of New York this week: The 150-room Four Points on Charlton Street and the 160-room Hampton Inn on Watts Street. … The former Radisson in Hampton, Virginia, has become a Crowne Plaza after a $4 million renovation. … Shangri-La has opened a 548-room hotel in Futian, in the Shenzhen province of China. … And there has been plenty of new action in the luxury sector, too. In the last few days, Four Seasons opened a 147-room property in Seattle; the Philippe Starck-designed SLS Hotel in Beverly Hills opened as part of the Starwood Luxury Collection; St. Regis opened a 120-room resort in Punta Mita, Mexico; and Inter-Continental turned the key on the 257-room Montelucia Resort, a swanky 34-acre spread in the Paradise Valley area of Scottsdale, Arizona.

ROUTE MAP

Southwest Introduces Something New in Minneapolis: Southwest Airlines, which already said that it would enter the Minneapolis market, has now launched something new to Northwest’s fortress hub: low fares. Southwest said this week that it would begin eight daily roundtrips between Minneapolis and Chicago/Midway on March 8 and the one-way fare is $69. That’s the 21-day advance-purchase price, of course, but consider that Northwest’s (and American’s and United’s) lowest one-way fare on the Minneapolis-Chicago/O’Hare route had been $426. The carriers’ cheapest fare before Southwest arrived was $376 roundtrip. Northwest isn’t sitting idly by, however. It is adding a few flights to its MSP-Chicago/O’Hare route. Northwest will operate about 20 flights a day in the market by February.

MILES & POINTS

More Cuts (and Upgrades) in the Major Frequent Travel Plans: Marriott Rewards couldn’t wait to tell folks that it was eliminating blackout dates on its hotel awards beginning on January 15. And Marriott was excited as all get out to say that the bonuses for Platinum Elite members would rise to 50 percent from the current 30 percent. But what it didn’t announce, much to the annoyance of sharp-eyed members, was that capacity controls on awards will remain, essentially negating the benefit of having no blackout dates. Also, the program added an eighth, and much more expensive, tier of hotels. The eighth tier includes more than a dozen of the most desired properties in major cities around the world. And the price of a popular choice of very frequent Marriott Rewards members, the 7-night-stay award, was raised. … And some good news: American has quietly dropped the $5 fee for claiming an AAdvantage frequent flier award. And Delta Air Lines and Northwest Airlines have eliminated fuel surcharge on award tickets. … On the other hand, United Airlines has increased the cost of some of its awards by as much as 40 percent. It has also switched its policy on upgrade awards: International tickets purchased at any fare can are now eligible for mileage upgrades. But the upgrades come with stiff cash co-pays of as much as $500.

NEED TO KNOW

On-the-Road Intelligence to Help You Travel Smarter: Remember all that crowing US Airways did earlier this year after it padded its schedule and shot to top of the on-time ratings? You are now cordially invited to forget it. The airline slipped to tenth among the 19 carriers in the Transportation Department’s on-time ratings for September. Also tumbling down the chart after a few months of improved operations: United Airlines, which finished 17th. Overall, the government says 84.88 percent of all flights arrived on-time (which is defined as within 15 minute of schedule). … United Airlines now wants to sell you luggage-shipping service. The airline’s new Door to Door service promises overnight delivery of luggage for prices that start at $149 a bag. But United isn’t stupid: The luggage will be shipped by FedEx, not United. … Detroit’s Book Cadillac, the hotel that once feted the kings of the car industry, has finally reopened. After a two-year, $200 million restoration, the hotel is now known as the Westin Book Cadillac. It originally opened in 1924, was one of Motown’s most notable hotels through the 1960s, fell into disrepair as Detroit cratered in the 1970s and tumbled into bankruptcy and closed in 1984. It stood empty, a blight in the heart of downtown Detroit, until reopening with a gala bash for charity last week.

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Joe Brancatelli is editor and publisher of JoeSentMe.com, a non-commercial Web site for business travelers. Copyright 2008 by Joe Brancatelli. Licensed by contract for Orbitz use.

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Currency exchange rates improve for U.S. travelers

Friday, October 24th, 2008

business travel
By Joe Brancatelli

The
Panic of 2008 — at least we hope it’s just a panic and not the early
days of a depression — does have something of a silver lining for business travel. For starters, the price of oil continues to plummet
and was selling as low as $61 a barrel on October 24. That rolls prices
back to about where they were last October and is sure to take some
financial pressure off the shaky airlines. Other developments will have
a more direct benefit for international business travelers. The dollar
is on a rampage against other currencies, which are being pummeled by
events. The Australian dollar, trading around 90 cents to the greenback
just a month or so ago, has fallen off the metaphoric table. Today it
traded around 65 cents, its lowest level in five years. The euro, which
peaked at $1.60 earlier this year, continues to fall, too. It’s now
selling around $1.30. The dollar has also reached a recent high against
the British pound; it’s now selling at about $1.60, down from about
$2.03 earlier this year.

NEED TO KNOW

On-the-road intelligence to help you travel smarter: American Airlines and its American Eagle
commuter subsidiary are rolling out a new product at some of their
major airports: PriorityAAccess. Available to elite members of American
AAdvantage and full-fare and premium-class fliers, PriorityAAccess
includes: dedicated check-in areas at airline ticket counters; special
security-screening lanes; and fast-track boarding privileges. … Continental Airlines
has reinstated a 500-mile minimum for elite OnePass members. … Sun
Country Airlines, which operates a small schedule from Minneapolis, has
declared Chapter 11. It continues to operate, however. … Olympic Airlines
has labor problems — again. A strike has grounded many of the Greek
flag carrier’s flights this month during a nationwide transport strike.
… The new edition of the Michelin Guide for New York awarded its top
rating (three toques) to four restaurants: Jean Georges, Le Bernardin,
Masa and Per Se. Seven other dining rooms received two toques.

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Joe Brancatelli is editor and publisher of JoeSentMe.com, a non-commercial Web site for business travelers.

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Airlines add more fees, drop more routes

Wednesday, July 9th, 2008

Ontheroad
Joe Brancatelli is editor and publisher of JoeSentMe.com, a
non-commercial Web site for business travelers.

INTERNATIONAL AGENDA

New routes and new service overseas: Washington Dulles has gotten another international route. Avianca has launched five weekly flights between IAD and Bogota, Colombia. … Emirates Airlines is due to begin flying the Airbus A380 in October between New York/Kennedy and Dubai and now there’ll be a second U.S. route for the leviathan. Qantas says that it will fly the plane between Los Angeles and Melbourne beginning on October 20. The Qantas configuration will have 14 first-class beds, 72 business-class seats, 332 coach chairs and 32 seats in the airline’s new Premium Economy cabin. … Meanwhile, Thai Airlines dropped its ultra-long-haul nonstop flights from New York/Kennedy and Bangkok on June 30. And Aer Lingus will end its longest U.S. haul, the Los Angeles-Dublin route, at the end of October.

ROUTE MAP

The big shrink continues: The high cost of oil and many airlines‘ reluctance to hedge their fuel costs adequately is leading to massive cuts in airline routes maps and schedules. Immediately after the Labor Day holiday, lots of service will be eliminated. Continental Airlines will chop 15 cities, for example. The domestic cuts are Chattanooga, Tennessee; Green Bay, Wisconsin; Montgomery, Alabama; Oakland and Palm Springs, California; Reno, Nevada; Sarasota and Tallahassee, Florida; and Toledo, Ohio. Internationally, the destinations cut are Bali; Cali, Colombia; Cologne, Germany; Guayaquil, Ecuador; Monclova, Mexico; and Santiago, Dominican Republic.

Meanwhile, the new fall schedule at American Airlines shows a sharp reduction of flight frequencies on routes at its San Juan hub. And Delta Air Lines says that it will cut its domestic capacity by 13 percent by the end of the year  The biggest casualties: Orlando, Boston and Los Angeles. Flights to Orlando from more than a dozen cities will be dropped and a slew of recently launched service from Los Angeles will end, including nonstops to Boston; Hartford, Connecticut; and Columbus, Ohio. Boston cuts include the end of flights to Norfolk, Virginia; Charleston, South Carolina; Greensboro, North Carolina; and Jacksonville, Florida. Finally, Air Canada is trimming its schedule by about 7 percent. Most notable cuts: Toronto-Rome and Vancouver-Osaka.

NEED TO KNOW

On-the-road intelligence to help you travel smart: United Airlines and US Airways have matched American Airlines’ $15 fee for checking a first bag. United’s charge is effective for tickets purchased starting on August 18, but US Airways will begin its levy on tickets purchased beginning on July 9. Like American, United is exempting first- and business-class passengers, international travelers and elite-level frequent fliers. US Airways is exempting international fliers and elite-level travelers.

Besides matching American and United on the first-bag fee, US Airways has invented some new fees. Beginning in August, it will charge coach passengers $2 for soft drinks and raise alcohol charges to $7. And on August 6, it will charge $25-$50 for the privilege of claiming an award ticket. … Continental Airlines has created a lifetime program for its OnePass frequent flier members. Travelers who have a million lifetime flight miles receive Silver Elite status for life. Fliers with two million lifetime miles receive Gold Elite status for life. Four million lifetime miles earns Platinum Elite status for life. Travelers who qualify should begin receiving membership packets sometime this summer. … Avis Rent A Car has joined the Southwest Airlines Rapid Rewards plan.

Read more "On the Road with Joe Brancatelli" at
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Copyright 2008 by Joe Brancatelli. Licensed by contract for Orbitz use.

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American Airlines adds frequent-flier fee

Tuesday, June 24th, 2008

Ontheroad
Joe Brancatelli is editor and publisher of JoeSentMe.com, a
non-commercial Web site for business travelers.

LOBBY LIFE

More interesting hotels in interesting places:
Notwithstanding the softening in the market, new, renovated and
reflagged properties in the pipeline continue to open with breathtaking
speed. In Dallas, for example, the former National Bank and SPG
building has been opened as The Joule. The 129-room hotel’s
most notable feature: a rooftop, cantilevered pool that hangs over the
building. The hotel is part of the Starwood Luxury Collection. …
Speaking of Starwood, the old Sheraton Atlanta at Colony Square has
been transformed into the W Atlanta-Midtown. The property has 466 rooms and typical frivolous flourishes familiar to W guests.

In Chicago, the old City Centre hotel has been reborn as the Doubletree Chicago
after a $21 million renovation. The 500-room property’s public areas
aren’t totally done, but it’s not a total loss: There is an Einstein’s
Bagel shop at street level. … In New York, the city’s overpriced
lodging landscape gets two new competitors. An old standby across from
Lincoln Center, the Empire, has been renovated and reopened with 413 rooms. And the newly built, 24-story Holiday Inn-Manhattan
has opened in the Chelsea neighborhood. … And nearly three years after
Hurricane Katrina devastated the Mississippi Gulf Coast, the old
Gulfport Beachfront Hotel has reopened as the Courtyard by Marriott Gulfport. The property now has 148 rooms

AIRPORT REPORT

BA finalizes schedule for its Heathrow T5 move: British Airways
is still recovering from the disastrous opening of Terminal 5 at
London/Heathrow in late March. But it passed its next test, when
flights from New York and Phoenix moved on June 5. According to a new
schedule posted by the airline on its Web site, most of the rest of its
Heathrow service will switch to T5 by the end of the year.
Washington/Dulles, Chicago/O’Hare, Dallas/Fort Worth and Toronto
flights, for example, move to the new facility on September 17.

Two new airport hotels of note: a 320-room Crowne Plaza has opened
at Changi Airport in Singapore. The property is connected to Terminal 3
by covered walkways. And a 168-room Holiday Inn has opened at Accra
Airport in Ghana. The 7-story property is newly built. … The Z Market
has opened at Dallas/Fort Worth near Gate 33 at Terminal B. The
operation is being touted as a combination convenience store and
upmarket deli. It sells take-out food created by Tim Love, best known
for his Fort Worth restaurants Lonesome Dove, Duce and Love Shack. … In
the midst of the cutbacks at Alaska/Horizon, there is an interesting
new route to report: a daily nonstop between Billings, Montana’s
largest city, and Helena, the state capital.

MILES & POINTS

American adds a fee for almost all AAdvantage Awards:
Effective June 21, the "free" award ticket is essentially dead at American Airlines. That’s when the carrier imposes a $5 "processing"
fee for claiming an American AAdvantage award ticket online. Only
Executive Platinum members are exempt. (If you claim a ticket by phone,
the cost is $20.) The airline claims that the online fee is being
imposed to offset the cost of technology upgrades. Meanwhile, American
is also bumping up the cost of many award seats. Most increases are
modest, in the 5,000-10,000-mile range, although a few premium
international awards as up as much as 20,000 miles. The mileage changes
are effective on October 1. … Porter Airlines, which flies to the
United States from a hub at Toronto’s City Island Airport, has launched
the VIPorter frequent flyer program.

NEED TO KNOW

Why NyLon matters: There’s lots of fallout on the New-York London route.
All three all-business airlines on the so-called NyLon run have now
folded (Maxjet last December, Eos in April, SilverJet last week). American Airlines is dumping its New York/Kennedy-London/Stansted route and the airfares paid on the remaining service from the British (Virgin Atlantic and British Airways) and U.S. carriers (American, Delta and Continental) are dropping. Of course, if you don’t travel
between New York and London, you might wonder what all the hubbub is
about. Well, here’s what it is about: According to Britain’s civil
aviation authorities, about 1.4 million passengers flew between the
United States and the United Kingdom in March. Almost 25 percent of
them (349,000) flew between New York’s two airports (Kennedy and
Newark) and London’s three facilities (Heathrow, Gatwick and Luton).
With that amount of market concentration, it’s no wonder everyone
obsesses over NyLon.

Read more "On the Road with Joe Brancatelli" at
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Copyright 2008 by Joe Brancatelli. Licensed by contract for Orbitz use.

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Brancatelli: Paperless boarding passes, airline cutbacks

Monday, June 16th, 2008


Ontheroad
Joe Brancatelli is editor and publisher of JoeSentMe.com, a
non-commercial Web site for business travelers.

ROAD WISDOM

Paper tickets are gone. Paper boarding passes are next: It’s more symbolic than real, but the airlines‘ worldwide trade group, the International Air Transport Association said that June 1 was the day that paper airline tickets were officially retired. That’s when E-tickets were supposed to become the worldwide standard, although not all carriers in the developing world are IATA members. The end of paper tickets — which used to cost airlines about $10 a passenger to "reconcile" and process — will also mark the moment when most of us start paying attention to the next paperless frontier: boarding passes.

At least two U.S. carriers, Continental and Northwest, and the Transportation Security Administration are testing electronic boarding passes. The boarding authority is sent by the airline to your cellphone or smartphone/PDA and the TSA scans the bar code from the device’s screen. Air Canada is testing paperless boarding passes, too. And at least three major international carriers, Lufthansa, All Nippon and bmi, are also testing paperless boarding passes. In fact, Lufthansa says that it will introduce electronic boarding passes on most German domestic routes by mid-summer.

ROUTE MAP

All the cuts that are fit to print: The surging price of oil has led the airlines to plan deep cuts in their route networks and service offerings. American Airlines, which has been shrinking for years, is picking up the pace on its cutbacks. It promises to be about 10 percent smaller by the end of the year. What’s going? So far, the airline has announced it will drop two long-haul routes from its Chicago hub (Buenos Aires on September 1 and Honolulu on January 5) and two point-to-point nonstop (Boston-San Diego on September 3 and New York/Kennedy-London/Stansted on July 2). Also going: a huge, but as yet undefined, chunk of its Caribbean hubs in Miami and San Juan.

Horizon Air, the commuter carrier of Alaska Airlines, is dropping two routes (Butte-Seattle and Billings-Portland), reducing frequencies on eight more and combining its Boise nonstops to San Jose and Sacramento into a Boise-Sacramento-San Jose service. US Airways eliminated free snacks on domestic coach flights June 1.

Meanwhile, United Airlines said this week that it will shrink dramatically during the next 18 months. Among the cuts: grounding about 100 planes (all of the airline’s Boeing 737s and a half-dozen Boeing 747s). Also going: Ted, the all-coach airline-within-an-airline concept. Ted routes that survive the airline-wide domestic capacity cut of about 17 percent will be served with United Express commuter flights or traditional United jets configured with first, Economy Plus and coach seats. The capacity cuts (about 5 percent of United’s international seats will go, too) include abandoning the Los Angeles-Hong Kong route, sharp reductions at the Denver hub, and the end of all flights to/from Anchorage.

Continental Airlines is shrinking, too. By the end of the year, domestic departures will be down 16 percent and there will be about 4 percent fewer international flights. The airline is dumping 67 of its oldest Boeing 737s.

Read more "On the Road with Joe Brancatelli" at
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American Airlines adds fees for all checked bags

Wednesday, May 21st, 2008

American
For a while there, American was the lone holdout among the major airlines adding new checked baggage fees.

Now American’s upping the ante in a big way, adding fees for all checked bags.

Travelers who buy airline tickets on or after June 15, 2008, will be charged $15 each way for the first checked bag and $25 each way for a second checked bag.

Passengers who buy  tickets before June 15 can check one bag for free and a second bag for $25 each way. People who bought tickets before May 12 won’t have to pay a fee for the second checked bag.

The policy does not affect travelers with business and first-class tickets and full-fare tickets in economy class.

Also exempt are customers traveling on international flights to destinations beyond the United States, the U.S. Virgin Islands, Puerto Rica and Canada.

The fee will not be included in airfare and can be paid at curbside check-in or the ticket counter.

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On the Road with Joe Brancatelli

Thursday, May 15th, 2008

Ontheroad
Joe Brancatelli is editor and publisher of JoeSentMe.com, a
non-commercial Web site for business travelers.

ROUTE MAP

Start saying goodbye to some old favorites — and never-weres: As the high price of oil starts to bite, airlines are planning huge cutbacks. Expect the Big Six to cut up to 5 percent of their worldwide networks and as much as 10 percent of their domestic capacity. Alternate carriers are going to cut, too, or at least put the breaks on their expansions.

Want some examples? Here are two: American Airlines is cutting Oakland off its route map in September. Also going: American’s nonstop flights from Austin to Raleigh/Durham (RDU), Seattle and John Wayne/Orange County; Los Angeles flights to Fort Lauderdale and San Antonio; and even traditional jet flights on the St. Louis-RDU, New York/LaGuardia-RDU and St. Louis-San Antonio routes. Meanwhile, JetBlue Airways has dumped plans to launch flights from Los Angeles. It had planned to begin flights to Boston and its New York/JFK hub on May 21.

LOBBY LIFE

The new properties — and the reflagging — keep on coming: The lodging industry has not yet hit the same slump that is causing havoc with the airlines. Hotels continue to open and reflag at a near-record pace. Here’s the latest news: Doubletree has put its flag on the 148-room Fayetteville Hotel and Conference Center in North Carolina after an $8 million renovation. And a 201-room Doubletree Hotel has opened in Springfield, Missouri. It is a $9 million makeover of the old Hawthorn Park Hotel.

Westin has opened a 195-room hotel in Prince George’s County, Maryland. The property is part of the National Harbor development. … The former Radisson in Cambridge, Massachusetts, has reopened as a 203-room Courtyard by Marriott. … In Chicago, a dual-branded Marriott has opened. One part of the hotel is a Residence Inn and the other part is a SpringHill Suites. The two properties have a total of 523 rooms.

The first W Hotel has opened in Europe. The 134-room property is in Istanbul. Elsewhere in Turkey, Swissotel has opened a 402-room property in Izmir. The property includes a conference center that can handle 3,000 people. … Ritz-Carlton has opened a resort on Hainan Island off the coast of China. The property has 450 rooms, suites and pool villas and has eight dining venues.

(more…)

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On the Road with Joe Brancatelli

Tuesday, April 29th, 2008

Ontheroad

Joe Brancatelli is editor and publisher of JoeSentMe.com, a
non-commercial Web site for business travelers.

NEED TO KNOW

Credit cards only when you buy plane tickets: The surprise bankruptcy of Frontier Airlines last month was caused by a sudden demand for additional "holdbacks" from the carrier’s credit card processor. And the bankruptcy should be a reminder that the only safe way to buy a plane ticket is to use your credit card. Put away your debit card. Forget PayPal. Ignore any other payment system an airline suggests you can use. It’s credit cards. Period. Why? The Fair Credit Billing Act requires credit card companies to remove a charge if an airline tanks before you can use your ticket. But you don’t have that protection if you use your debit card, a check, PayPal, cash or any other payment method. If your airline tanks and you haven’t paid with a credit card, you go to the end of the unsecured creditors’ line and you’ll never see your money again. What’s this got to do with Frontier? The airline’s credit card processor, First Data, was obviously concerned that Frontier might stop flying, so it decided to hold back a greater share of Frontier’s credit card receipts as a partial offset against potential cardholder claims. Frontier is asking its bankruptcy judge to stop First Data from increasing its holdbacks.

HOTEL BEAT

More hotels open in more important places: Westin has opened a 210-room property in Huntsville, Alabama. The lakeside hotel is part of the Bridge Street Town Center that is located within Cummings Research Park, the second-largest technology park in the country. … Marriott has opened a 245-room Courtyard hotel in Hong Kong. The harborfront property is located on Hong Kong Island near the Macau Ferry Pier. Rates start around US$200 a night. … A 97-suite Cambria Suites hotel has opened at Savannah Airport on Y. Johnson Hagins Drive. … St. Regis has opened a 299-room property in Singapore. … Joie de Vivre renovated the former Radisson in Sunnyvale, California, and reopened it as the 124-room Domain Hotel. If you think that name is Silicon Valley cute, consider this: The hotel’s restaurant is called Bytes. … Crowne Plaza has hoisted its flag on the Brock Plaza hotel in Niagara Falls, Canada. … The Hawaiian island of Molokai is basically out of the tourist business. The 22-room Molokai Ranch and the 18-hole Kaluakoi Golf Course have both closed after the owners feuded with local residents, most of whom oppose tourism development.

AIRPORT REPORT

Frontier shrinks and Southwest grows in Denver: Bankrupt Frontier Airlines is dumping service to five cities from its hub in Denver. In the next 45 days, the carrier will drop flights to Sioux City, Iowa; Jacksonville, Florida; Little Rock; Memphis; and Tulsa. All of the service was operated with commuter jets. Meanwhile, Southwest is growing again in Denver.

(more…)

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