Orbitz Blog

Articles Tagged ‘airline tickets’

Travel insurance, refund program ease travel anxiety

Wednesday, March 18th, 2009

Here's some reassuring news for people who are hesitant to book airline tickets or make vacation plans because of concerns about the economy and their jobs.

JetBlue has launched a program to protect customers who get laid off. The airline will refund an airline ticket, minus any booking fees, for passengers who involuntarily lose their full-time jobs after February 17, 2009. The program applies to JetBlue flights booked between February 1 and June 1. See details

Orbitz honors the JetBlue program and offers a travel insurance policy to help protect travelers from job layoffs and other unexpected issues, like sudden illness or extended travel delays.

There's also Orbitz Price Assurance. Under this exclusive program, if another customer books your same flight for less, Orbitz will send you the difference in cash, between $5 and $250 per traveler. It's automatic. No need to call, e-mail or fill out forms. Expect to receive a refund check about 30 days after your trip.

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Winter travel tips for fliers

Thursday, December 18th, 2008

Wintertraveltips When the snow starts drifting down, you want to be relaxing by the fireplace, perhaps sipping hot chocolate in a mountain ski lodge — not stranded in a cramped airport corridor because of a delayed flight.

There’s nothing like overcrowded terminals, impossibly long delays, harried airline workers and the dreaded airport sleepover to ruin your travel experience.

But a little planning will go a long way toward helping you avoid those winter travel travails. The more prepared you are, the easier it will be for you to get through the airport and start your vacation.

That preparation includes monitoring weather reports and checking the Flying Forecast, where Orbitz air-traffic analysts provide round-the-clock updates on flight delays at major airports across the U.S.

Flexibility pays

If it looks like weather might become an issue, remember that your carrier may let you change your airline tickets without paying a change fee. Airlines increasingly do that when bad weather sets in. So if you’re flexible, and you know a storm is coming, contact your airline to see what its waiver policy is.

One way to limit the risk of snow-related delays is to schedule flights early in the day, when equipment is more likely to be at the gate and ready to fly, and before the flight cancellations accumulate and airlines start scrambling to rebook passengers.

Preparation applies to packing, too. Since you may not have access to your checked baggage if you get stuck at an airport hub, make sure you put everything you’ll need over the next 24 hours — clothing, medication, toiletries (in 3-ounce travel sizes in keeping with the TSA’s 3-1-1 policy) — in your carry-on.

Also make sure you set up OrbitzTLC Alerts, which provide free updates about gate changes, flight delays and cancellations. Get these alerts by phone, on your computer or PDA. Plus, you can sign up 6 others to receive your alerts, such as the person picking you up at your destination or a colleague waiting for your arrival to start a meeting.

What’s the holdup?

Heavy snow, of course, is typically the biggest offender when it comes to flight delays, as poor visibility, along with plowing and treating of runways, limits the number of planes that can land every hour.

Even if snow is light, a combination of wind and snow can severely hamper visibility.

Another key factor is plane deicing, which happens when there’s a mixture of freezing temperatures and fog or precipitation. Delays can last at least 30 minutes or longer, depending on how well prepared an airport is for deicing measures.

The same goes for snow. Just because you’re flying into or out of an airport that’s more likely to see snowy conditions doesn’t necessarily mean you’re more likely to see delays. In fact, some of those airports may be better equipped to handle a snowstorm and send planes on their way.

And even if your airports aren’t affected by the weather, that doesn’t mean you won’t feel a ripple effect. If there’s a major storm in the East, for example, be prepared across the country for possible delays and cancellations.

So go ahead and book the flights for your winter vacation. Just be flexible and take advantage of the resources available to help make your travel easier.

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Do you need travel insurance?

Friday, November 7th, 2008

travel insurance
Thinking about getting travel insurance, but you’re not sure if you need it? That’s a pretty common concern for travelers trying to weigh what can be considerable benefits against the extra expense.

In addition to covering at least part of your costs if you have to cancel your trip, travel insurance also can cover emergency medical expenses and emergency evacuation expenses.

Orbitz employee Paul Rattin got travel insurance before his recent trip to Tanzania.

"The whole time there it just felt comforting knowing if something happens there’s someone looking out for me," he says.

 Travel insurance fees are typically calculated as a percentage of your total trip or airline ticket cost. Orbitz provides travel insurance through Access America, which offers several levels of coverage.

Airline Ticket Protector, for example, is designed specifically for travelers purchasing airline tickets. It covers non-refundable ticket costs for up to $3,000 if you have to cancel your trip due to a medical emergency, bad weather, strikes and more. You also have access to a 24-hour hotline.

Ticket Protector Plus is designed for international airline travelers, with trip cancellation coverage, emergency medical coverage, medical transportation and concierge service — which offers help with restaurant tips, theater tickets and booking golf tee times.

Trip Protector Plus covers trip cancellation or interruption but also includes emergency medical or dental care, emergency medical transportation, coverage for lost, delayed or damaged baggage and rental car coverage.

Access America also preauthorizes hospitals across the globe, so you’ll know you’re going to receive quality care while traveling abroad.

Those are just a few of the travel insurance options. Visit Orbitz.com for more information. You can purchase insurance here or while booking a trip on Orbitz.

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Detroit, JFK, Raleigh, Indianapolis airports get new terminals

Wednesday, October 1st, 2008

CheapairfaresrduBy Joe Brancatelli

When Detroit Metro opened its long-awaited North Terminal in the middle of September, it started a unique, two-month period of airport premieres. JetBlue Airways plans to open its Terminal 5 at its hub at New York/Kennedy on October 22. Raleigh-Durham will open Terminal 2 on October 26. It replaces the 20-year-old American Airlines Terminal, which has outlived its usefulness now that American no longer operates a hub in Raleigh. And on November 11, Indianapolis International will move the entire airport’s terminal operation to a new building nestled between its primary runways. The first to open, Detroit’s North Terminal, is designed for airlines that aren’t members of Skyteam, which are housed in the 6-year-old McNamara Terminal, home of Northwest Airlines. The city of Detroit will shutter and demolish the Smith and Berry terminals now that the new North Terminal has opened.

MONEY MATTERS

The battle over fees around the continent: An interesting battle over fees and surcharges has broken out in Canada. Air Canada has dropped its second-bag fee of $25. Air Canada also has announced that it would "incorporate" its $20-60 fuel surcharges into its base airfares for domestic and transborder U.S. flights. But WestJet has one-upped Air Canada’s move by dropping its fuel surcharges altogether. (WestJet has never had a second-bag fee.) … But what happens in Canada apparently stays in Canada because bag fees continue to rise in the United States. Effective November 1, Frontier Airlines will charge $15 for the first checked bag. Elite frequent flier program members are exempt, however. Meanwhile, United Airlines, which started the whole baggage-fee game back in February, has upped its charges again. Beginning November 10, United will charge $50 to check a second bag.

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Joe Brancatelli is editor and publisher of JoeSentMe.com, a non-commercial Web site for business travelers.

Copyright 2008 by Joe Brancatelli. Licensed by contract for Orbitz use

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Delta says ‘C you later’ in Cincinnati

Wednesday, September 24th, 2008

Deltaairlines
By Joe Brancatelli

Delta Air Lines insists that no hubs will be closed if it gets approval to merge with Northwest Airlines. But anyone who looks at a route map and sees the Delta hubs in Cincinnati and Atlanta and the Northwest hubs in Detroit and Memphis knows better. Of course, the way Delta is cutting at Cincinnati, it might all be moot. Besides a nearly 27 percent cut in flight schedules this month, Delta is abandoning Cincinnati’s Concourse C. All flights will now operate from Concourse A and B. Delta will be on the hook for the lease on all 48 gates at Concourse C until 2025. … The Transportation Security Administration has opened its Self-Select lane program at Phoenix Sky Harbor Airport. It’s the 36th airport to add the black expert, casual and family lanes this year. … Frontier Airlines has switched to Terminal 6 at Los Angeles. … There are now 520 USB ports and power outlets under terminal seats and tables scattered throughout Boston Logan Airport. … Atlanta fliers take note: The airport is now selling another type of personal parking license. Members who pay $405 for the Silver Reserve program get the right to park in a new members-only lot; a transponder; and 12 days worth of free parking. .. Effective November 1, United is trimming more flights in Los Angeles. Most notable cuts: The end of nonstop flights to Newark and Philadelphia.

MILEAGE METER

Starwood starts a frequent-flier program — sort of: Starwood Preferred Guest, the frequent-guest program that includes Westin, Sheraton, Four Points and W hotels, is rolling out a new program called SPG Flights. In plain English, it allows you to trade Starwood Preferred frequent stay program points for airline seats. Since Starwood will buy the seats from the airlines, there are no capacity controls or restrictions and you can use your points to pay for everything, including taxes and fees. Everything is based on the price of the ticket. The cost chart starts at 10,000 points for airline tickets worth up to $150 in value. A $500 ticket will cost 40,000 points. A ticket worth up to $999 will cost 75,000 points and a $10,000 ticket will cost 775,000 points. The program is clever because travelers hate all the new fees, rules and restrictions slapped on frequent-flier programs. But it’s not necessarily an effective use of your SPG points. Consider: 48,000 points will get you four nights at the Sheraton Waikiki and a fifth night free. Buying that room would cost $199 a night and taxes of about 12 percent. That makes the 48,000 points worth about $1,100 of accommodations. But it would only buy you about $600 worth of airline travel via SPG Flights.

NEED TO KNOW

On-the-road intelligence to help you travel smarter: Continental Airlines has joined the crowd of airlines charging you to check a bag. Effective immediately for travel beginning on October 7, most Continental flyers will pay $15 for a checked bag. (The second bag checked already costs $25 on most carriers.) Only full-fare coach, premium-class flyers and elite One Pass program members are exempt from the charge. … Sun Country Airlines has added a $12 first-bag fee, too. … United Airlines has climbed down from its plan to eliminate meals in coach on trans-Atlantic flights from its Washington/Dulles hub. … GrandLuxe, the rail line that was formerly known as American Orient Express, has folded. … Zoom Airlines, a discount Canadian carrier that specialized in trans-Atlantic service, has folded. … Southwest Airlines has gone to a cashless cabin. Only credit cards will be accepted on board. … United Airlines is now selling double and triple Mileage Plus miles for each flight. The program is called Award Accelerator is the cost is about 3 cents a mile, which is very expensive when you consider frequent-flier awards rarely yield as much as 3 cents a mile of free travel.

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Joe Brancatelli is editor and publisher of JoeSentMe.com, a non-commercial Web site for business travelers.

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United Airlines cuts fares — by accident

Friday, May 16th, 2008

Travelers booking United Airlines flights caught a break Thursday after the airline inadvertently cut airfares on its domestic routes.

According to the Wall Street Journal, prices on airline tickets dropped as much as $130 because United didn’t add fuel surcharges. A United spokeswoman attributed the temporary price drop to "human error."

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What happens when airlines merge?

Monday, March 10th, 2008

Plane
By Michael Banko

I’m sure many of you are wondering what will happen with airline tickets you’ve already purchased should a merger occur within the airline industry. A possible merger between Delta and Northwest has been talked about for weeks. Though there are no hard rules, and airlines can’t comment directly, I’ve experienced past mergers and here’s how they affected my travel:

  • At the very outset, I never noticed an immediate change in front-line operations. It takes time to coordinate such efforts. All of my previously purchased airline tickets were honored.
  • I have never heard of a carrier not honoring already purchased airline tickets. Sometimes the actual carrier providing the flights may change, but this is rare, particularly in the near term. The one time I had tickets purchased 6 months prior to travel, I did experience some minor changes to my travel itinerary.
  • I have experienced actual flight and time changes even for more recent travel, but they were generally very minor. Once when a time change did cause a problem for me, the carrier promptly resolved the issue.
  • On one trip, the merged airline no longer provided flights to the city I was flying to. The airline provided tickets on another carrier at no cost to me.
  • Frequent-flier points in accounts I’ve held in other mergers have always been transferred into the "surviving" or "revised" program.
  • My "Elite" status in the frequent-flier program has always been transferred along with the points.
  • Fare rules for changes and/or cancellations have remained the same as for the originally purchased airline tickets. Actually, I was allowed a little leniency in terms of making a change to one of my tickets.
  • The biggest negative: Some routes I travel regularly saw substantial increases in everyday airfares. But, competition eventually caught up, and the fares leveled out.

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Michael Banko merchandises all Orbitz airline offers. It coincides well with his never-ending quest for that ONE BEST FARE!  Be on the lookout …

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US Airways adds $25 fee for second checked bag

Tuesday, February 26th, 2008

Us_airways_otb
Travelers should prepare to spend a little extra if they’re checking more than one bag on US Airways flights.

The airline announced Tuesday it will begin charging passengers $25 for each second
checked bag, starting in May.

The service fee, similar to one announced by United Airlines earlier
this month, will affect travel on or after May 5, 2008, with airline tickets purchased
on or after February 26, 2008.

The policy will apply to all flights within the United States and to and from Canada, Latin America, the Caribbean and Europe. 

Fees will be waived for all Dividend Miles Preferred members, confirmed
First Class and Envoy passengers, Star Alliance Silver and Gold Status members,
active military personnel (in uniform with identification, unaccompanied minors
and people checking assistive devices.

The fee will not be included in airfares, so customers will have to pay at an airport kiosk with a credit card or at
the check-in counter with a credit card, check or cash.

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United Airlines to charge extra for second checked bag

Monday, February 4th, 2008

Airline_united
United Airlines
plans to charge a $25 service fee for many travelers who check a second bag on domestic flights.

The fee, which takes effect on May 5, applies to passengers who purchase nonrefundable, economy-class airline tickets for travel within the United States and to or from Canada, Puerto Rico and other U.S. territories.

Travelers with at least Premier-level status in the Mileage Plus program or Silver status with Star Alliance partners will not be charged the fee.

The new policy only affects travelers who purchased plane tickets on or after February 4, 2008.

Since the fee is not included in airfares, travelers will be able to pay by credit card at the self-service kiosk or at the check-in desk. United said only about one in four customers check a second bag.

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