I will love to go back soon this year
The outside grounds and pool area was nicely kept up and clean. The majority of the staff was very nice with the exception of a few grumpy ones . We had requested a room with two queen beds and when we checked in at 11:30 pm we were given a room with a king size bed for 3 people. No other rooms were available so we had to wait for them to bring in a twin. Communication with the staff was very difficult most only spoke Spanish. Bathroom in room you could tell was never cleaned and lack of towels was scarce. We had to call for three days straight just to get extra pillows. Food and drinks were ok. Several groups of teenagers on break that came in around 4:30 very noisy. Elevator was broken for several days near the room and you could hear it beeping all night. Several people had reported it broken but it seemed that nothing was urgent enough to be fixed.
LOVED IT ALL!!
Electricity ( power ) was gone in our room for 2 hours , then locker ( safe) stop working , we had to call to open it . Other wise was good
Extremely satisfied with our stay. Beautiful hotel with friendly staff. You can tell when a hotel focuses on guests satisfaction. Some just care about profit and do very little to invest and maintain their reputation. Majestic does everything possible to make sure guests enjoy their stay. From something as simple as checking in early before arriving to the actual hotel to a simple greet and smile. We definitely felt comfortable and at home and highly recommend it to anyone. P.S. - Bernadel at the bar near the lobby entrance is the best bartender. Will make sure your drink is great or he will insist on redoing it until he gets it right.
Very nice property, a lot of activities, very nice and helpful staff. Would certainly come again
Such friendly and kind staff, beautiful beach and an all around wonderful stay.
I would start with the things that need improvement, The food in the buffet was very blend, the Souvenir stores were not representing the hotel well and customer service was poor , I tried to return a pair of sandals 2 days later and they told me that it was over 36 hrs ; however they didn’t offer an exchange. At the nightclub there was not a security guard checking guests entering, there was no alcohol control and I would recommend to only use plastic cups as there was a broken glass on the floor that was cleaned by the guests. Other than that the room was always cleaned, customer service was good but the overall atmosphere was missing more of the Caribbean vibes, like more activities or things to do inside the resort during the day. We loved the International and Michael Jackson shows, the VIP cocktails with the pianist was entertaining. Both restaurants that needed reservations were fantastic and very flavorful! The Beach and pools were clean most of the time and customer service was on point!
It was a nice property the staff was wonderful the food could have been a little better quality
Beautiful Grounds very well-kept
The staff went above and beyond to make sure that our stay was amazing! Alfredo is truly amazing. He made sure that my birthday was special!
Located in Bávaro within a short stroll of Arena Gorda Beach, Majestic Colonial Punta Cana - All Inclusive is within a 15-minute drive of Downtown Punta Cana. This 658-room, 4-star property welcomes business and leisure travelers with a private beach, a full-service spa, and a casino.
Free buffet breakfast is offered each morning. Relish the seafood at Tres Carabelas, one of 6 onsite restaurants. Order from room service to satisfy your hunger without leaving your room.
32-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Free minibar items, coffee makers, and ceiling fans are also available.
Majestic Colonial Punta Cana - All Inclusive features a private beach, a full-service spa, and a casino. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, an outdoor pool, and a children's pool.
I will love to go back soon this year
Dear Anniela,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
The outside grounds and pool area was nicely kept up and clean. The majority of the staff was very nice with the exception of a few grumpy ones . We had requested a room with two queen beds and when we checked in at 11:30 pm we were given a room with a king size bed for 3 people. No other rooms were available so we had to wait for them to bring in a twin. Communication with the staff was very difficult most only spoke Spanish. Bathroom in room you could tell was never cleaned and lack of towels was scarce. We had to call for three days straight just to get extra pillows. Food and drinks were ok. Several groups of teenagers on break that came in around 4:30 very noisy. Elevator was broken for several days near the room and you could hear it beeping all night. Several people had reported it broken but it seemed that nothing was urgent enough to be fixed.
Dear Cathy,Firstly, the entire team of Majestic Resorts wants to thank you for sharing your experience with the rest of the Expedia community. We would like to extend our apologies for any inconvenience you experienced during your stay. Here at Majestic, we try to make every guests stay as special and memorable as possible. We thank you for your patience during this development period and please be assured that we have brought your comments to the immediate attention of Senior Management.Once again, thank you for sharing such a lovely review and we look forward to hosting you again soon for what is sure to be another spectacular holiday.Sincerely,Customer Care, At Majestic Resorts
LOVED IT ALL!!
Dear Daniel,We sincerely appreciate your perfect rating and kind words about your stay at Majestic.Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for, and we are proud to learn that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Kind regards,Customer Care at Majestic Resorts
Dear John,Thank you so much for your wonderful words and for taking the time to tell the Google community about your stay.We have taken the liberty to share your kind appreciation with the whole team, as it is feedback such as yours that motivates us to achieve higher levels of service and standards. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely,Customer Care, At Majestic Resorts
Dear God,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
Dear Khaled,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
Electricity ( power ) was gone in our room for 2 hours , then locker ( safe) stop working , we had to call to open it . Other wise was good
Dear Yuriy,Thank you so much for your beautifully worded and detailed review.Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us.If you give us a second chance, we would be thrilled to be able to welcome you back.Kind regards,Brandor HernándezCustomer Care at Majestic Resorts
Dear David L,Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can.We would like to extend our sincere apologies for the shortcomings you experienced.Kind regards,Customer Care at Majestic Resorts
Dear Kenneth,We sincerely appreciate your perfect rating and kind words about your stay at Majestic.Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for, and we are proud to learn that we have achieved our goal for you.Thank you for your valuable comments, and we look forward to welcoming you back to your home-away-from-home here in paradise.Kind regards,Customer Care at Majestic Resorts
Dear Valued Guest,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts