Clean and comfortable. Very friendly staff and fun atmosphere
The positives- friendlies ambassador ever (Greg) and servers at the bar/restaurant. Location. Lobby area. When you stay at properties like this, you expect the best, unfortunately there were two issues that left us disappointed of our stay. First, when we booked, we were supposed to get a VIP package, what that means is that you get a free upgrade when available. When we checked in and asked for the upgrade, they were quick to offer it, but wanted to charge $125 for it. Despite my attempts to explain what my reservation stated, they did not honor it. You pay or no upgrade. Then don't tell me in my reservation that an upgrade is a possibility (many other times I've gotten the upgrades at no extra cost). One of their amenities is their roof top, cabanas (And pool when weather allows). We pay for it. Regretfully, there was a private event and we weren't allowed in. Feels like I should not have to pay amentias if I don't have full access to them. For these reasons, we left with a less than optimal experience. Wouldn't prevent us from staying again, but certainly not the five star experience one expects from VIrgin.
Gorgeous property. Customer service was fantastic!
This hotel caters to young crowd. Only. If you want some pool time, think again. Every chair, every lounger, every cabana, will not be in use, but labeled “taken”. All day long. The pictures are very deceiving of the pool. It’s very very small. If you want a table in the pool bar, once again, most all will be labeled “taken”. The rooms are very very small as well. You open the entry door into your bathroom with a toilet in a very small, cramped separate room where the door cannot be shut without stepping over the toilet to push the door shut. Then get out the same way. The separate shower isn’t great either. It’s quite large with an overhead shower and a hand held shower mounted about 3’ high for kids? Our handheld had no pressure so it was worthless. The overhead had plenty of pressure, but if you don’t want your hair wet, good luck. Light in v is on on smart and motion switches that are really quite dumb. Lights just come on as you walk in the front area disturbing anyone who’s still in bed sleeping. All in all, not a good stay. What’s more, we tried to checkout after a day and move to a different hotel, and apparently they say they will now not honor the check out and charge for three additional nights. This hotel and its policies were not a place if ever recommend. Avoid if you don’t know how to navigate the “taken and reserved” pay policies they enforce.
The location and atmosphere was top notch! The rooftop pool area was nice as well. Would of been nicer if there was enough room for the actual guest. Seemed like a lot of non-guest being able to access the pool area for parties. Some of the amenities were lacking if you are staying for a week or longer. All in all it was a great stay, just wouldn't recommend it for longer than a weekend getaway...
The AC didn’t work . Too expensive
Easy check in/Great customer service/Valet/Amenities
Great atmosphere. We had a late flight and the staff held our luggage so we could go out and enjoy more of Nashville. Very accommodating
Beautiful and clean hotel
Great hotel! Loved my stay.
The staff is always friendly and helpful. The hotel is very safe and the common areas are clean and comfortable. We greatly enjoyed the ease of working with valet. We didn’t have to worry about our car and everything was always taken care of. Short walk to The Gulch, Midtown & Vanderbilt. The Virgin Nashville is where we’ll be staying when we return for another visit. Highly recommend this property!
We had a dog barking in the room next to us until the owners came back to their room about 12:30-1:00 AM. We were exhausted from traveling and needed sleep. We advised security. All they did was tell us they would let the dog owners know their dog was noisy.
Located in Downtown Nashville within a short walk of Vanderbilt University, Virgin Hotels Nashville is within a mile (2 km) of other popular sights such as Bridgestone Arena. This 262-room, 4.5-star hotel has conveniences like a restaurant, a bar/lounge, and a 24-hour gym.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a rooftop bar. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning off right with full breakfast served for a fee.
LCD TVs come with cable channels and Netflix. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include minibars, coffee makers, and free local calls.
At Virgin Hotels Nashville, guests have access to a gym, free WiFi in public areas, and conference space. Valet parking is offered for USD 55 per night. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a seasonal outdoor pool, a library, and express check-in.
Clean and comfortable. Very friendly staff and fun atmosphere
Greetings, James! We are happy to hear that you enjoyed your stay with us. We hope to see you again soon!
Thanks for your review!Cheers,
The positives- friendlies ambassador ever (Greg) and servers at the bar/restaurant. Location. Lobby area. When you stay at properties like this, you expect the best, unfortunately there were two issues that left us disappointed of our stay. First, when we booked, we were supposed to get a VIP package, what that means is that you get a free upgrade when available. When we checked in and asked for the upgrade, they were quick to offer it, but wanted to charge $125 for it. Despite my attempts to explain what my reservation stated, they did not honor it. You pay or no upgrade. Then don't tell me in my reservation that an upgrade is a possibility (many other times I've gotten the upgrades at no extra cost). One of their amenities is their roof top, cabanas (And pool when weather allows). We pay for it. Regretfully, there was a private event and we weren't allowed in. Feels like I should not have to pay amentias if I don't have full access to them. For these reasons, we left with a less than optimal experience. Wouldn't prevent us from staying again, but certainly not the five star experience one expects from VIrgin.
Thank you so much for taking the time to provide us with feedback from your recent visit. We appreciate your notes and hope you were still able to enjoy your stay with us overall. We would love the opportunity to welcome you back again in the future for an even more positive visit!Warm regards,
Gorgeous property. Customer service was fantastic!
Thank you for your feedback, we look forward to hosting you on your future adventures to Nashville.
Thank you for your feedback! We're glad you enjoyed your stay with us and look forward to seeing you next time!
This hotel caters to young crowd. Only. If you want some pool time, think again. Every chair, every lounger, every cabana, will not be in use, but labeled “taken”. All day long. The pictures are very deceiving of the pool. It’s very very small. If you want a table in the pool bar, once again, most all will be labeled “taken”. The rooms are very very small as well. You open the entry door into your bathroom with a toilet in a very small, cramped separate room where the door cannot be shut without stepping over the toilet to push the door shut. Then get out the same way. The separate shower isn’t great either. It’s quite large with an overhead shower and a hand held shower mounted about 3’ high for kids? Our handheld had no pressure so it was worthless. The overhead had plenty of pressure, but if you don’t want your hair wet, good luck. Light in v is on on smart and motion switches that are really quite dumb. Lights just come on as you walk in the front area disturbing anyone who’s still in bed sleeping. All in all, not a good stay. What’s more, we tried to checkout after a day and move to a different hotel, and apparently they say they will now not honor the check out and charge for three additional nights. This hotel and its policies were not a place if ever recommend. Avoid if you don’t know how to navigate the “taken and reserved” pay policies they enforce.
I'm sorry your experience was not to your liking, we appreciate the feedback and will be taking notes to improve future stays.
The location and atmosphere was top notch! The rooftop pool area was nice as well. Would of been nicer if there was enough room for the actual guest. Seemed like a lot of non-guest being able to access the pool area for parties. Some of the amenities were lacking if you are staying for a week or longer. All in all it was a great stay, just wouldn't recommend it for longer than a weekend getaway...
Hi Christie! We are so sorry to hear about your experience with usPlease know we are working internally to make sure all our guest leave the hotel feeling better. We have escalated this to our Pool Club management team and will use this as a training opportunity with our team Please come see us next time you are in town so we can make this right for you!
Hey Michael,We are happy to hear you enjoyed your stay with us. Can't wait to host you on your next adventure to Nashville! Cheers Crystal
The AC didn’t work . Too expensive
We apologize for the air conditioner issues. It is never fun to be hot inside as it is equally hot outside. Please let us know when you return to Nashville, we would love to host you again!
Thank you for your feedback! Were so happy you enjoyed your stay and look forward to hosting you again!