Hotel details


Room Availability

There are only a few rooms left at this price, so we encourage you to book as soon as possible. Keep in mind that room availability can change at any time as demand changes, and when availability at a particular price runs out, the price for the room may increase.

   

Westmark Fairbanks Hotel

User score 4.0 out of 5 See all reviews
813 Noble Street,Fairbanks, AK 99701
Book this hotel
from 78 USD
/ night*
Price Assurance

Terms and conditions

*rate found for check-in Mar 6, check-out Mar 7

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD

The Westmark Fairbanks Hotel and Conference Center sets the standard for elegance, style, and service and is located in the heart of Fairbanks. In May 2004, the hotel expansion was completed and features 400 deluxe guest rooms, over 15,000 square feet of function space, a 1,300 square foot state-of-the-art "Bear 'n Seal Suite", guest laundry facilities and the Red Lantern Steak and Spirits restaurant. Please note that during our summer months of May-September, our entire hotel is non-smoking. Come and check us out! The northern lights are fantastic!

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Mar 6, check-out Mar 7

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.0 out of 5

(17 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: 813 Noble Street, Fairbanks, AK  99701  

 
 

Area served

Fairbanks, AK

Area airports

Fairbanks International Airport

Description

Located in the center of downtown Fairbanks and six miles from the Fairbanks International Airport.

This property has a smoke-free policy

Amenities

  • Internet Access
  • Room service
  • Conference Facilities
  • Business center
  • High Speed Internet
  • Meeting/banquet facilities
  • Wireless internet
  • Free Parking
  • Fitness room
  • Smoke-free policy
  • Handicapped rooms/facilities
  • Health Club
  • Restaurant

Dining

Red Lantern Steak and Spirits

Enjoy the best steaks in Fairbanks at the Red Lantern Steak & Spirits. Choose from a mouth-watering selection of aged beef, tempting appetizers or delectable desserts with a glass of fine wine or your favorite brew.

Meeting facilities

Professional amenities, services and space required handling groups from 10 to 400. Seven function rooms totaling over 10,000 square feet available for your meeting, banquet or event.

Please enter check-in and check-out dates to the right to select a room

Executive Suite

This guest room features two queen beds, air conditioning, wireless internet access, and voice mail. Non-smoking May 15-Sept 15.

Standard Double Double Room

This guest room features two double beds, air conditioning and voice mail. Non-smoking May 15-Sept 15.

Deluxe King Room

This guest room features 1 king bed, air conditioning, wireless internet access, and voice mail. Non-smoking May 15-Sept 15.

Standard King Room

This guest room features one king bed, air conditioning and voice mail. Non-smoking May 15-Sept 15.

Deluxe Two Queen Room

This guest room features two queen beds, air conditioning, wireless internet access, and voice mail. Non-smoking May 15-Sept 15.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Mar 6, check-out Mar 7

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.0 out of 5

(17 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes Orbitz reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes Orbitz reviews unique

How to submit a review

Most recent reviews

Score

4 out of 5

Quick tip

Good deal!

tpass#1 Oct 12, 2009

Would recommend to a friend!

Location is good,far enough off to be quiet but close to the main shopping centers. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
4
Hotel Staff:
4
Value:
5
Dining options:
3

Traveler type: Couples

Shopping tip, Short Drive

Go early!


Expand full review

Score

4 out of 5

Quick tip

A great place to stay

World traveler Sep 16, 2009

Would recommend to a friend!

The staff was more than friendly and helpful. It just would have been nice to have a small complimentary breakfast included. ...

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
4
Hotel Staff:
5
Value:
4
Dining options:
3

Traveler type: Friends

Dining tip, Short Drive

The Salmon Bake at Pioneer Park was worth the visit.


Expand full review

Score

3 out of 5

Quick tip

Great Location for Tour Completion

John Sep 14, 2009

Would recommend to a friend!

Very pleasant. Staff was very helpful. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
4
Maintenance:
4
Location:
3
Room cleanliness:
4
Hotel Staff:
4
Value:
3
Dining options:
3

Traveler type: Couples

Dining tip, In Hotel

Hotel dining was a little pricey, but comparable to most resturants in Alaska. There were some small eating establishments that were less expensive, but required a medium walk.


Expand full review


See all 17 user reviews

Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Quick tips from our users

Shopping tip, Short Drive

Go early!

--tpass#1, Valdez,Alaska Oct 12, 2009

Dining tip, Short Drive

The Salmon Bake at Pioneer Park was worth the visit.

--World traveler, St. Louis MO Sep 16, 2009

Dining tip, In Hotel

Hotel dining was a little pricey, but comparable to most resturants in Alaska. There were some small eating establishments that were less expensive, but required a medium walk.

--John, Irmo, SC Sep 14, 2009

See all quick tips

Reviews from our customers

Overall score

4.0 out of 5

(17 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

4 out of 5

Quick tip

Good deal!

tpass#1 Oct 12, 2009

Would recommend to a friend!

Location is good,far enough off to be quiet but close to the main shopping centers. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
4
Hotel Staff:
4
Value:
5
Dining options:
3

Traveler type: Couples

Shopping tip, Short Drive

Go early!


Expand full review

Score

4 out of 5

Quick tip

A great place to stay

World traveler Sep 16, 2009

Would recommend to a friend!

The staff was more than friendly and helpful. It just would have been nice to have a small complimentary breakfast included. ...

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
4
Hotel Staff:
5
Value:
4
Dining options:
3

Traveler type: Friends

Dining tip, Short Drive

The Salmon Bake at Pioneer Park was worth the visit.


Expand full review

Score

3 out of 5

Quick tip

Great Location for Tour Completion

John Sep 14, 2009

Would recommend to a friend!

Very pleasant. Staff was very helpful. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
4
Maintenance:
4
Location:
3
Room cleanliness:
4
Hotel Staff:
4
Value:
3
Dining options:
3

Traveler type: Couples

Dining tip, In Hotel

Hotel dining was a little pricey, but comparable to most resturants in Alaska. There were some small eating establishments that were less expensive, but required a medium walk.


Expand full review

Score

4 out of 5

Westmark Review

None Jul 13, 2009

Would recommend to a friend!

The Hotel Staff are very nice. The rooms are spotless, towels are fluffy, and the location is nice for town activities. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
3

Traveler type: Business


Expand full review

Score

3 out of 5

Misled by Orbitz!

JFW Jul 4, 2009

Nice hotel, but I had to spend $32 extra on cabs- Orbitz advertises (as of 7/4/09) airport shuttle but they had discontinued ... same. Had I know I would have chosen another property.

Hotel features (5=best, 1=worst)
Amenities:
2
Room comfort:
4
Hotel check-in:
4
Maintenance:
4
Location:
2
Room cleanliness:
4
Hotel Staff:
4
Value:
2
Dining options:
4

Traveler type: Single


Expand full review

Score

2 out of 5

too smokey

sitka bound Jun 25, 2009

room was on first floor overlooking the entrance where three tour buses were idling, not a quiet evening! it was a ... non-smoking hotel but the room smelled of cigarette smoke and there was a cigarette burn in the bedspread we were glad to be up at 4 AM for an early flight, and wouldn't have stayed there had it not been a single short night

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
2
Hotel check-in:
5
Maintenance:
3
Location:
3
Room cleanliness:
2
Hotel Staff:
4
Value:
2
Dining options:
2

Traveler type: Couples


Expand full review

Score

5 out of 5

Daylight all day and night

SweetC214 Jun 3, 2009

Would recommend to a friend!

The rooms was nice and clean, the staff was very plesant and friendly. This is the place to stay if you want a nice friendly ... place to stay.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

4 out of 5

Westmark Fairbanks Hotel

Carl May 11, 2009

Would recommend to a friend!

It is clean and comfortable. My room was large and had a desk for doing my paperwork. The complimentary continental ... breakfast is great and the restaurant is an excellent setting. I highly recommend this hotel for business or pleasure. The staff was also sharp.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Business


Expand full review

Score

2 out of 5

Quick tip

Hardly a luxury hotel

C. Nov 2, 2008

Poor quality pillows, cheap Vellux blankets. We asked for a wake-up call for 6 a.m. and were awakened instead at one a.m. ... -seems the computer system has trouble with the change from Daylight Savings time. (so why didn't they just handle the wake-up calls manually? We asked whether we could be notified if the Northern Lights were visible and were told we don't pay any attention to that. Milk at breakfast was sour; dinner featured greasy fish and leaden mashed potatoes. I realize hotel standards in Alaska lag behind those in the lower 48, but this was a recently refurbished hotel. Customer service has a long way to go. One very nice touch - the van that transports guests to and from the airport and other area attractions.

Hotel features (5=best, 1=worst)
Amenities:
2
Room comfort:
2
Hotel check-in:
5
Maintenance:
3
Location:
3
Room cleanliness:
5
Hotel Staff:
2
Value:
4
Dining options:
2

Traveler type: Business

Entertainment tip, Short Drive

Do see the Museum of the North at the U. of Alaska at Fairbanks - truly wonderful


Expand full review

Score

3 out of 5

Quick tip

OK for one overnight stay, between flights.

Connie Oct 11, 2008

Would recommend to a friend!

The hotel didn't seem very busy but we had a room at a far end of the older part of the hotel, and the area felt a little run ... down, in comparison to the nicer lobby area. The room was adequate -- nothing exciting about it.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
3
Hotel check-in:
5
Maintenance:
3
Location:
3
Room cleanliness:
4
Hotel Staff:
5
Value:
3
Dining options:
4

Traveler type: Couples

Time savers tip, Short Drive

Hotel is about 10 minutes by shuttle from the airport.


Expand full review

Score

5 out of 5

Quick tip

very cozy

Victoria Oct 9, 2008

Would recommend to a friend!

The Westmark has a very clean and cozy environment, the hotel staff are very nice and accomadating to their guests. The ... rooms are large and clean. I would recommend this hotel to all my business associates.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Business

Shopping tip, Short Walk

downtown shopping is just a block away


Expand full review

Score

5 out of 5

My review of Westmark Fairbanks Hotel

Beverly Feb 27, 2008

Would recommend to a friend!

The Westmark Hotel was comfortable, and spacious. The staff was friendly and very accommodating. The room was kept clean ... everyday. I liked the fact that there were two televisions in different parts of the room. This could allow viewing without disturbing others that may be sleeping. There was an ironing board and iron in the closet. There was an extra blanket stored there also. I really liked the fact that there was a laundry downstairs on the first floor. Being able to do laundry kept my packing to a minimum. The fitness room was clean and well stocked. The location was pretty centrally located. I enjoyed my stay at this hotel.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Single


Expand full review

Score

4 out of 5

Quick tip

Depends!

Rachel Jan 6, 2008

Would recommend to a friend!

The Westmark Hotel is a decent enough hotel. There were a few things that we had problems with. Our bed broke after about 2 ... weeks of being there. We were promptly moved to the room next door (they even helped me carry all of our belongings over). The next evening there were some very rude people down the hall having a party, I complained twice and not much seemed to be taken care of, with the exception of the music being turned down. I would've thought they would appreciate a customer's sleep that was spending THREE weeks there a little over a group of young adults there for ONE night just to have a party! But other than that everything was pretty mediocre. Our room cards wouldn't work about 5 times, so we would have to go get them re-programmed. And we were told there was room service, the people across the hall got it almost daily, yet everytime when we talked to the restaurant in the hotel they said they do not do room service!? I was a bit confused. And one odd thing; the toilets are quite loud...they are very powerful, which most of the time is nice, except when they are used in the middle of the night. Decent hotel. Located right downtown. Easy enough to find if you do not know your way around Fairbanks. And the look of the hotel is pleasing. Also, the exercise room is a little under par. Only about 4 different types of cardio machines. Overall, I might refer this hotel to people. Depending on what you're looking for.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
3
Maintenance:
4
Location:
3
Room cleanliness:
4
Hotel Staff:
3
Value:
3
Dining options:
3

Traveler type: Couples

Recreation/Attractions tip, Short Drive

It is fairly close to many different shops, and local businesses. However; in the winter, I would recommend driving!


Expand full review

Score

5 out of 5

Helpful staff

David Dec 16, 2007

Would recommend to a friend!

The location was good in that it was within walkingdistance to the Center but in a quiet neighborhood. The room was compact ... but well furnished and the bed was very comfortable.A resturant on the premises was a good idea but the food was was just average. The staff was extremely helpful in giving information about the area with the exception of one surly shuttle driver who seemed as if everything was an imposition on his time. Iwould recommend this hotel as a goodplace to stay for a short time in Fairbanks.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

super room, great price

deborah Sep 15, 2007

Would recommend to a friend!

The lobby and rooms are quite nice, quiet and comfortable. The price was super! The location is a bit seedy. The hotel ... posted lots of warnings about not answering the door. Perhaps, Fairbanks has a lot of crime. I couldn't eat at the restaurant because of lack of vegetarian choices. However, I would return because it's a great place and an Italian restaurant was near.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
2
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
2

Traveler type: Single


Expand full review

Score

5 out of 5

Comfortable

Dorothy Sep 14, 2007

Would recommend to a friend!

The hotel was a good localtion for us to find and to see some of Fairbanks on foot. It was in a location of easy access to ... the main roads. Food in the lounge was good, lighter than the dining room after a long day of driving. Friendly and helpful staff.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Westmark Fairbanks Hotel

Penny May 9, 2007

Would recommend to a friend!

The room was clean and large enough for my needs. I liked the seperate closet area as well as the the comode being ... seperate from the vanity area. They had room service, it was fast and efficient. The hotel staff were friendly, helpful and polite. I had a burned out light bulb in the bedside lamp and it didn't get replaced before I left, but I didn't report it until after 8 p.m., so I am sure that it was replaced after I checked out. The location was a few blocks from where my meeting was held, so was vey convenient and there was sufficiant parking for the hotel.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
5
Hotel check-in:
5
Maintenance:
2
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Business


Expand full review


Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Sort tips by: most recent | distance from hotel

Shopping tip, Short Drive

Go early!

--tpass#1, Valdez,Alaska Oct 12, 2009

Dining tip, Short Drive

The Salmon Bake at Pioneer Park was worth the visit.

--World traveler, St. Louis MO Sep 16, 2009

Dining tip, In Hotel

Hotel dining was a little pricey, but comparable to most resturants in Alaska. There were some small eating establishments that were less expensive, but required a medium walk.

--John, Irmo, SC Sep 14, 2009

Entertainment tip, Short Drive

Do see the Museum of the North at the U. of Alaska at Fairbanks - truly wonderful

--C., Dedham, MA Nov 2, 2008

Time savers tip, Short Drive

Hotel is about 10 minutes by shuttle from the airport.

--Connie, USA Oct 11, 2008

Shopping tip, Short Walk

downtown shopping is just a block away

--Victoria, Wasilla Oct 9, 2008

Recreation/Attractions tip, Short Drive

It is fairly close to many different shops, and local businesses. However; in the winter, I would recommend driving!

--Rachel, Madison, WI Jan 6, 2008

Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Loading...please wait

Travel Deals

Note: An infant who turns 2 before or during travel requires a child's fare.

Flight preference

Expand search options (Preferred airlines, first/business class, etc.)

Flexible dates

Total guests in all rooms

I have a promotion code.

What is a promotion code?

A promotion code is your key to redeeming discounts, special Orbitz offers and rewards. To redeem, enter your promotion code below, then look for hotels marked with the icon. We'll apply the discount to the total cost when you pay. Promotion codes can only be used once with each booking, and they're good only up to the total amount of your booking (including service fee and taxes) or promotion code amount, whichever is less.

What's this?

Expand search options (Hotel Chain, specific hotel name, amenities, star rating, promotion code, etc.)

Sorry, we cannot perform that search at this time. Either the pick-up or drop-off location needs to be an airport.

 

Expand search options (Automatic/manual transmission, discounts, air conditioning, etc.)

Select a location
Travel date range

Note: An infant who turns 2 before or during travel requires a child's fare.

Flight preference

I have a promotion code.

What is a promotion code?

A promotion code is your key to redeeming discounts, special Orbitz offers and rewards. To redeem, enter your promotion code below, then look for hotels marked with the icon. We'll apply the discount to the total cost when you pay. Promotion codes can only be used once with each booking, and they're good only up to the total amount of your booking (including service fee and taxes) or promotion code amount, whichever is less.

What's this?

Need help booking your trip?

Book online or call

1-800-504-3248 (toll free)

Note: An infant who turns 2 before or during travel requires a child's fare.

Flight preference

Need help booking your trip?

Book online or call

1-800-504-3248 (toll free)

Total guests in all rooms

I have a promotion code.

What is a promotion code?

A promotion code is your key to redeeming discounts, special Orbitz offers and rewards. To redeem, enter your promotion code below, then look for hotels marked with the icon. We'll apply the discount to the total cost when you pay. Promotion codes can only be used once with each booking, and they're good only up to the total amount of your booking (including service fee and taxes) or promotion code amount, whichever is less.

What's this?

Need help booking your trip?

Book online or call

1-800-504-3248 (toll free)

Note: An infant who turns 2 before or during travel requires a child's fare.

Flight preference

I have a promotion code.

What is a promotion code?

A promotion code is your key to redeeming discounts, special Orbitz offers and rewards. To redeem, enter your promotion code below, then look for hotels marked with the icon. We'll apply the discount to the total cost when you pay. Promotion codes can only be used once with each booking, and they're good only up to the total amount of your booking (including service fee and taxes) or promotion code amount, whichever is less.

What's this?

Need help booking your trip?

Book online or call

1-800-504-3248 (toll free)