Hotel details

Great Trip!

Cards Fan Dec 4, 2009

Would recommend to a friend!

I would definitely go for the room upgrade again. Sure, the room had the hot tub in it with the bottle of sparkling wine and ... the fresh fruit basket. But the great surprise was the private club. It was very relaxing to be able to go 2 doors down and grab a nice, quiet breakfast and avoid the loud masses at the buffet. There is something very relaxing about sitting in front of a window wall, 8 stories up, and looking directly out to the ocean first thing in the morning&with a screwdriver in my hand. I believe this is the only bar open that early in the morning. It also included free internet access, had a large screen TV, and some kind of late afternoon happy hour. The food was good, and there was plenty of it. Was it 5 star? No. But it was easy to find something good to eat at every meal. If you like sushi, there is a small place open during the day by the pool  ask for a sashimi sampler. The Mexican restaurant was great also. The dress code is enforced at the French restaurant. I was VERY sunburned the last night and could not wear my dress shirt, so they did not let us in. But they were nice enough to call over to the Italian restaurant and we got right in. The beach was great compared to other places. We walked past 10 or so other places and some had nothing but rocks or a small strip of sand. Crown Paradise has one of the best that we saw. The staff was great. They actually looked like they were happy to be at work. The front desk was especially helpful when we wanted to leave the resort and go shopping. They gave us a map, pointed out where the malls are, and even gave us the correct change for the bus. The only things I would like to see changed were the liquor selection and the smoke shop. I would have loved to grab a Cuban cigar and a Grand Marnier and sit on my balcony and relax. That didn't happen. I didn't see anything that resembled"top shelf" liquor, and the smoke shop did not have a humidor. But considering the price of the whole package, I can say we got more than what we paid for. We will be taking the kids next time we go, so Crown Paradise will be our destination. We peeked in on some of the children's areas. Kids of all ages looked like they were having a blast. Separate areas for different age groups seemed to work well  each with a pool. The "adults only" pool was very nice too. It did not look over the beach, but the lagoon. I gladly gave up the view for the quiet surroundings and the swim up bar. The 2 hot tubs were also very nice once the sun went down and the air cooled off. REMEMBER THE ROOM UPGRADE!

Very Good

Jake Nov 27, 2009

Would recommend to a friend!

Every member of the hotel staff was eager and willing to help and make your stay as pleasant as possible. The All inclusive ... bar in the lobby was stellar with great hotel staff. I would probably go back again,during the weekend and the hotel seemed more family oriented and accomidating for children.

Crown Paradise Club

Jellybean Nov 21, 2009

Would recommend to a friend!

I liked this hotel better then The Royal Solaris. We went there last year. Alot to offer for kid's. Also private areas for ... adult's. Pool, bars, etc

Excellent Trip

NJPeople09 Nov 19, 2009

Would recommend to a friend!

Our trip was Great!!! Excellent service at the pools, bars and restuarants! We dont typically buy into the activities when we ... do all inclusive resorts but this tme we did a jungle tour and snorkeling trip and it was great...if you do this make sure and get an under water camera...the reef that we jet skied to was amazing we saw so many tropical fish and even squid! (the guide kept calling them calamari) it was funny... but overall great, great place to stay. The waiters, bartenders we extremly helpful and were not annoying in any way with trying to get ya to purchase stuff. Although when your on the beach there are plenty of people trying to sell you things. Make sure you bring small bills...we made sure to have lots of $5 and $10's with us. The hotel also had a great show...they put o a circue de soleil of there own and it was really good

good for the price

trvlgal Nov 10, 2009

Would recommend to a friend!

This resort is nice it has a really nice beach. but the rooms in the main tower need to be renovated bigtime. they also need ... to b fumigated ants everywhere bathroom, nightstand, n balcony. other than that everything else was great.. kids club n restaurants were great...

Nice place except the elevators

pam anderson Nov 7, 2009

Would recommend to a friend!

Mainly relaxed. Our tours were cancelled do to weather, did enjoy the service and relaxed at the pools, also enjoyed the ... dining, very friendly staff.[...] I would return to this hotel again in a future date. [...] Thanks for making our trip fun

Great Honeymoon

Shawn and Gayleen Honeymoon Nov 3, 2009

Would recommend to a friend!

We stayed 9 nights. good location away from the crazy areas but close to everything. our room was cleaned well everynight. ... in room spa was nice. The food was surprising, very good! We were taken care of by the staff, no issues. Our breakfast to our room was consistently late, but not by much, we made fun of the laid back atmoshpere. And liked it! Nice vacation because of all inclusive. relaxing.

Crown Paradise

Vacationers Oct 29, 2009

[...] (Two elevators did not work; you had to use the freight elevators to get to your room). Half the place was under ... remodeling, some of the events scheduled never happened due to staff from being fired, ect,ect. The place was very dark; they shut the security lights off at 1000 pm. The midnight cook serves stale food; examples were fries served that had been setting on counter for hours, out of entries all the time and cold coffee.

Good for the money.

Texas couple Oct 26, 2009

Would recommend to a friend!

[...] ...

You get what you paid for!!!

mara single lady. Oct 18, 2009

I went to visit different places everyday. When I arrived they kept my transfer voucher so I had to talk to the travel agent ... the next day so he could sell me the tours. I did not like that they want to push you to buy the tours with them. When I arrived the receptionist did not tell me that I had to put my room key in a special box to turn on the bathroom light. After I spend 20 minutes trying to figer out how to turn on the light I called the front desk and they told me what to do. They did not tell me where and when I could use the restaurants. The arrival shoul be better than that. They need to hire a good cook. Everything you put in your plate you have to trow it away because it is uneatable. The employees are all very friendly except for the front desk people.

Not bad at all!!! Great Room and Staff!

Shy the world traveler Sep 30, 2009

Would recommend to a friend!

From the moment the hotel staff picked us up from the airport we received VIP treatment the whole week! For an all exclusive ... vacation that is actually affordable it does not get any better than this. We added on a few extra dollars a night and got the crown club room! We had an amazing view of the ocean every morning and a jacuzzi right next to our king size bed! There was a free buffet that has 3 meals a day, which we only used for breakfast and ate one of the 4 restaurants for dinner. The steak house was gross!!! Probably the worst steak I have ever ate in my life but the seafood and Mexican restaurant was to die for! The beds are hard as a rock, and it was not what i was use to, but somehow i got the best nights sleep in years. No back aches and it keeps you from sleeping in all day so you can enjoy the resort. I would highly recommend this hotel. Make sure you go in the off-season.

Great ocean views all with balconys

Tom 4 Jesus Sep 29, 2009

Would recommend to a friend!

large beach,no rocks,Good waves.roped off area to swim in. ...

Fun Vacation

Cancun 1st timer Sep 11, 2009

Would recommend to a friend!

We mostly stayed at the hotel. It was our first time visiting Cancun. The staff was friendly we didn't wait in line lone to ... check in or out. I loved the kid club staff and activities. [...] and [...] were extremely nice. We enjoyed the variety of restaurants. The area was very clean and the staff were very nice.

"Great relaxation for Honeymooners"

Minnesota Honeymooners Sep 11, 2009

Would recommend to a friend!

We didn't do much but relax on our honeymoon. I don't know why this place had a low rating. The rooms were excellent, the ... staff was very helpful and friendly, and our experience was awesome. They definitely have the best part of the beach on the strip that they are on. We took a walk to both directions away from our hotel and one side was very rocky and the other was very bumpy. The food was good, not the best ever, but still good. We stayed in the Crown Club Room - I would recommend it for only $20 more each night. Great advantages. After the 4th day the resort got a little boring, as we never did any off-resort excursions but it was still fine for a good relaxing time. We didn't spend any time at the pool, just in the ocean which was not crowded at all. There are also tons of opportunities to do off-site excursions and I would recommend them if you are going to be staying for a week or more. Overall: Great service, Get the Crown Club Room, Play in the Ocean, Don't go on the Cancun Queen Lunch Cruise (Booze Cruise). I totally recommend the resort.

Beware: Extra Fees & Rude Staff

Like2Travel Sep 8, 2009

We booked a vacation package on Orbitz for Cancun's Crown Paradise Club. Upon arrival, we were told we had to pay $80/day ... more for our 15 year old son ($640 total) to stay at the hotel. Admittedly, there was confusion and discrepancies in the wording of the Orbitz deal regarding kids and number of kids in a room. Prior to booking, I modified my search from 2 adults and 2 kids (11 and 15) to 3 adults and 1 child (age 11) and came up with the same price. I also did a search with 2 adults, 2 kids in 2 rooms and got a price $100 more than we were paying. So, I assumed the pricing was correct. I tried to explain all this to the hotel clerk at check in and he didn't seem to care. He didn't want to see the Orbitz documentation, repeatedly saying we had to pay or couldn't have the room. I asked him to contact Orbitz and was refused. Upon discovering our cell phones weren't working, I asked to use a phone to call Orbitz and was refused. I asked if we could pay for one night and then contact Orbitz to clear up the issue and was told we could only have the room if we paid the additional money for all eight nights of our stay. I mentioned leaving and was told we would be classified as a no-show and charged for the room as planned. With each question I asked, the clerk went to his manager and then came back with the same answer - pay the additional money or no room. Talk about feeling stuck - we were in a foreign country without access to a phone, had 2 hungry boys, and it was getting late. With little options, we paid the additional funds and contacted Orbitz from our room. The customer service people at Orbitz were very helpful. They admitted there was an issue with their programming resulting in errors. They worked with the hotel management to get a refund and helped relocate us to another hotel. (We were given the option of remaining in the hotel with some additional fees but didn't want to give the hotel our business.) While checking out, I spoke with the hotel manager. He said they run into problems like ours frequently and have developed a policy to deal with it. He said they adhere to their policies strictly and acknowledged they don't allow check-in staff or potential customers to make phone calls. While I understand the fault lies with Orbitz, I fail to understand the attitude of the hotel staff and their policies. Without question, their policies and attitude impacted how we felt about the situation. It would have been very easy for them to nicely explain the frequent booking problems and suggest we contact Orbitz immediately or after our trip. With a small amount of courtesy, they could have let Orbitz own their mistake, maintained us as customers, and remained a neutral party. Bottom line, it didn't seem like it mattered to them what we thought - they were getting our money and didn't care how it impacted us. While our exposure was limited, the hotel seemed fair. It is a multi-story building with rooms opening to an excessively noisy lobby. The food was ok and other staff members seemed friendly. The rooms were clean, nothing special but certainly comfortable enough. Could you go to Crown Paradise and have a good vacation? Probably. However, before you book your stay there, you might want to ask yourself if you can absolutely guarantee they won't find a reason to charge you more and that they will be courteous, communicate and provide good customer service. Personally, I prefer giving my business to those who care how their customers are treated.

great resort family atmosphere

Jbizal Sep 7, 2009

Would recommend to a friend!

Hotel staff was great. ...

great vacation

Carebear Sep 7, 2009

Would recommend to a friend!

this was my first caribean vacation and it was amazing. The hotel was pretty quite since it was off season. The restaurants ... were very good especially the mexican, french, and sushi bar. We received great service from all the bartenders who constantly refilled our drinks before we even finished the last one. On our last night we watched 2 sea turtle come out of the gulf and lay their eggs on the hotel's beach. Most people stayed in the pool leaving the beach empty. The adult only pool is very nice as well with a swim up bar. The hotel offers many activities... nightly live shows in the theater, round trip transport to aqua world where you can use kayaks, paddleboats, wind surfs for free. On Wednesday's you can have dinner and drinks at senior frogs for FREE, they take you there but you need to find transport back to the hotel which on the Cancun Line bus costs around $1 USD. Although this resort is all inclusive I would recommend taking money to tip everyone who serves you, they do an amazing job of making you feel very important. My boyfriend and I plan on returning to this resort in the future.

Paradise!

Scott Sep 1, 2009

Would recommend to a friend!

Went on vacation with siblings! It was awesome. The name totally fits-it was truly a "Paradise" The staff always went above ... and beyond. We loved [...] and [...]. There were many more but they went above and beyond!!! We love you guys and hope to see you next year :)

Perfect family getaway

Mel Aug 31, 2009

Would recommend to a friend!

all staff very friendly & accomodating; rooms/view beautiful; perfect for families with children ...

A number 8 on the 1 - 10 scale

James & Annette Aug 29, 2009

Would recommend to a friend!

One of our better trips. Nice room and decent food. The staff was always friendly. ...