Hotel details

Wonderful time, amazing vacation!

Jajarainey Nov 24, 2009

Would recommend to a friend!

I have no idea why anyone would give this hotel a negative rating. The ONLY thing that could have been better was the ... location...it's a little far from the mall and nightlife, but just a short bus/cab ride away. The staff was very nice and I was impressed by the amount of english they spoke. The food was good, and the buffet was as good as a buffet can be. The grounds were beautiful and very well kept. [...] the best bartenders there. If you book tours, go to [...] Caribe Maya in the hut by the snack sands. [...] a wonderful waiter at the steakhouse there (Rodizzio). The foam party is insane!!! A must. The pool was amazing, and so was the beach. We had one of the most beautiful resorts by far.

The good and not so good

Len Nov 18, 2009

The hotel was very clean and the grounds were emaculate. The staff was very friendly and helpful. There were many ... restaurants, some of the smaller places were understaffed and very slow. The food did not warrant the two hour wait. The beach has been washed away exposing large rocks. The only on site entertainment was a very small night club that opened three times during the week. It had very little seating, very dark, with unlit steps. It was an accident waiting to happen. You had to take a taxi or a bus for any other activities. Some of the younger guests seemed very happy. Guests over forty seemed to be less satisfied.

Beautiful place

Me Nov 17, 2009

All of the restaurant times were conflicting, i.e. the tie it says on the map is different from the book in the room and ... still different from the actual place to eat. There aren't many signs telling you where to find things or where you are - if you ask someone they try to sell you a timeshare

Great value

CHUCK AND LIZ Nov 15, 2009

Would recommend to a friend!

ENJOYED THE FOOD SELECTION AND 98% OF THE FOOD QUALITY.HOTEL STAFF WAS GREAT BUT STAY AWAY FROM THE TIMESHARE PEOPLE,THEY ... JUST WONT QUIT!!!!ENJOYED THE PAR 3 GOLF AND THE ROOM IN THE MAIN BUILDING WAS NICE BUT I WOULD HAVE PREFERED AN OCEAN FRONT ROOM.THE TENNIS COURTS NEED A LITTLE ATTENTION BUT ARE OK.

Great time despite storm Ida

Island Lovers Nov 14, 2009

Would recommend to a friend!

always have a good time at this resort . This was our 10th stay at the Grand Oasis. Had 4 days of Beautiful weather and then ... Ida started to set in with rain and wind. But still had a good time!

Lets just say...customer service is not

cantwaittilnextvaca Nov 13, 2009

Lets just say...customer service was not their forte!!! Hotel grounds were beautiful, decent location on the strip, not much ... beach left(not due to hotel staff:), food was not good, and the staff were rude. They are not there to please!!! Waited over an hour past check in time and still tried to give us a room with a king size bed when we specifically asked at the desk for 2 doubles!

The Filth at the

Cher's Experience Nov 12, 2009

Our room were FILTHY!!! The pillows and sheets smelled like filth. The phone smelled like someone who was very dirty. Our ... room kept getting flooded with water. We had to us towels all lined by by the door so it would not run all over floor. First time it happened, called room service they told me they were short staffed and nothing they can do about it, That I could come get towels. The Maid kept missing the room for towels. I had to call for towels. The food there was OK. I got sick twice on the eggs. It just was run down and everything was not that clean. "Oh yes" and the air conditioner had mold all around it and the room was always wet and damp. Our clothes, sheets,EVERYTHING was wet feeling!! WE WILL NEVER STAY THERE AGAIN!!!! NEVER!!

Beautiful Resort!!!

Alaina Nov 12, 2009

Would recommend to a friend!

Had a wonderful time at the Grand Oasis. The pools are HUGE and the view is absolutely gorgeous. The food was exceptional and ... you don't need to make reservations (except for 1 Mexican restaurant that serves dinner only). The people are friendly and service was excellent - we tipped all the servers! Definitely would consider staying at the Grand Oasis again.

3rd time and still want more

need to get out of Utah Nov 10, 2009

Would recommend to a friend!

When I arrived I went to the concierge desk. [...] was sick so [...] did a great job helping me. Had my keys and everything ... ready for me. She and all of the girls and guys there were the very best I have worked with. The hotel was great as always. The food and service great. I wish the weather had been better but thats life. I hope people will take the bad reviews with a grain of salt, because for the money this hotel is the best value. I am looking forward to comming back to this hotel again. Thanks Doug in Utah.

Ehhh.....

Dwyer Nov 10, 2009

Would recommend to a friend!

Might be a nice place to stay if it doesn't rain. If it does... bring an umbrella. Water leaks in from everywhere ...

Great resort!!!

Dana Nov 9, 2009

Would recommend to a friend!

We were very good surprised about the resort! We've been on vacations at 5 and 6 stars resorts, but I'm telling you, there is ... not much difference between Grand Oasis and those! Well, only the money!!!Great resort for the money!!!

Great Stay at Grand Oasis

Smithville King Nov 9, 2009

Would recommend to a friend!

Thi was my 4th time to Mexico for vacation, and I have to say it was my most enjoyable. The Resort was clean, beautiful and ... everything we hoped it would be. The staff was friendly, food was good and the pool and beach were out of a movie. I would definately recommend the resort and return for another vacation.

Beautiful but beware

Amayer Oct 26, 2009

The hotel was absolutely beautiful but between the timeshare staff stalking you in the lobby during the whole stay and the ... items being stolen from the rooms, the patio doors not having locks and the staff not being very helpful at all, I don't think we would ever stay there again.

Cancun Vacation

JB Oct 26, 2009

Would recommend to a friend!

From start to finish... Check In: Was easy, and everything was simple to understand. I did make sure our room was a king ... before leaving the counter. There was another resort sales person standing behind us during the process...they are there for one reason. They want to talk you into attending there resort session and taking there free gift. Do it if you want, I simply said thank, No and moved on. Room: We had an ocean front room #3218. It was a simple room with a balcony on the beach. The room is okay. The bathrooms need to be updated. We were there in October and if it had been hotter outside the air conditioner would not be able to keep the room as cool as I like. The common areas of the buildings are very cool! Each building has a table manned by hotel staff to assist you. Get in good with them, you will be thankful. Grounds: The pool, deck, grass, etc are amazing. They do a great job of keeping the property looking good. Each night the property is cleaned up and straightened. Beach: Most of the beach has large rocks keeping you from entering the water. There is one area that is safe to wade out into the surf, otherwise you will get cut up on the rocks and possibly injured. The sand is nice and enough lounge chairs for everyone. For sitting and getting your feet wet the beach is fine. The sand has eroded away from storms, taking away from some of the beauty. Everyone gets a towel card. You exchange it for a towel and get it back after you return the towel. Not bad unless you lose it ($15.00 charge). Eating: The restaurants are great. We didn't have a bad meal anywhere. There are more restaurants than we could eat at. I would suggest you make reservations to the Grand Lobby restaurant, the food was the best. You will need to make it one day in advance, so build good relationships with the hotel staff they can get you in. The food has a wonderful presentation, and for most of the restaurants you can eat without dressing up. The Main Lobby restaurant requires formal wear. Entertainment: We watched three shows, and everyone of them left me wishing they were shorter. This is no Las Vegas or Broadway. It was something to do and it was free. All the shows started at 9:30pm. Fitness Center: It might as well not even been on the property. Of the four or five pieces of equipment half of them were broke and the free weights consisted of an incomplete dumb bell set. Staff: I found them to be very nice and more than happy to help you. You will need to go out of your way to ask and to build good relationships with them. Take $10 a day in $1 dollar bills for tips. I know it is included, but trust me, they can use the money and you will gain some friends who will make your stay a notch above everyone else.

"Great Vacation as we had a BLAST"

Hank and Michelle Oct 18, 2009

Would recommend to a friend!

Hung out mostly! We would recommend this trip to everyone who likes a great location and a good time. ...

Latin Hot Party Cancun 2009

Mexican man Oct 18, 2009

Would recommend to a friend!

Excellent hotel, service is quite good but I can't say the same about food which is just below average. ...

Will not go back to Grand Oasis

Frequent Traveller Oct 17, 2009

We stayed at this resort for the third time, and we will not go back. The resort is in a good location on the Cancun beach, ... and the pool and beach are lovely. However, the hotel rooms were not clean--there was mold/mildew growing in the shower, room service would pick up towels and not leave clean ones. The rooms do not have air conditioning, but have swamp coolers, so everything stays damp all the time. Hotel staff were unfriendly--we waited in line for food, and when we were the next people to be served, it was "time to close." They picked up all the food and would not give us any, even though we had been waiting in line. Outdoor lighting not all working. No fans in elevators (trust me, this was an issue)! This was our 3rd stay here, and we were shocked at how much the hotel has gone downhill in the last year. We enjoyed Cancun, the beach, the Mayan ruins, the shopping. Think twice before staying at this resort.

service no good

andro002 Oct 16, 2009

pictures lie about the beach ...

Honeymoon

Honeymooners Oct 15, 2009

Would recommend to a friend!

Overall a decent hotel. The "grand" rooms not different from the regular oasis hotel rooms. the resturants were very nice, ... good food. we had a problem with ants though in our room and it was always noisy! most of the beach has washed away in front of the hotel, there is one spot you can swim, the rest is all rocks :( Hopefully they will fix that! You get what you pay for at this resort, not a 5 star by any means but we siti

Great Resort....Horrible Customer Servic

Frequent Cancun Visitor Oct 11, 2009

Would recommend to a friend!

The Hotel is really nice! It had a very spacious lobby with great interior garden, great grounds with a pool that stretched ... between the different room towers. The staff however, was horrible. Upon check-in, I was informed my room wouldn't be ready for an hour. Ok, I thought, but no one informed me I could go eat in the meantime or relax...I only knew to by reading other reviews here on [...]. Came back and they said room wouldn't be ready again for 2 hours. Came back 2 hours later .... gave me keys, but said not to go up for 15 minutes because it was just getting cleaned. Bathroom tub was horrible with rust stains throughout, brown water came out of faucet and shower, and by towel hut by the pool, you have to listen to someone try and sell you tour packages. The easiest part, ironically, was checking out. I'd go back, but only because the All Inclusive made it an attractive offer. Oh, and the beach is pretty bad too....their property barely has room to offer maybe 10 beach chairs...beware. A plus though is that there is literally a bar every 10 feet!