Hotel details


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The Palms Hotel & Spa

User score 3.7 out of 5 See all reviews
3025 Collins Avenue,Miami Beach, FL 33140
Book this hotel
from 314 USD
/ night*
Price Assurance

Terms and conditions

*rate found for check-in Jan 23, check-out Jan 26

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1600
Check-out: 1100
Local currency: USD

The naturally refined Palms Hotel & Spa combines genuine service, laid-back sophistication and oceanfront serenity into a destination where complete wellness and environmental awareness are at the center of each experience. Soul reviving spa experiences at our Aveda spa, natural gourmet cuisine and cocktails and soothing accommodations are among some of the hotels highlights set to awaken your well-being while a selection of spacious meeting and event facilities make the hotel an ideal setting for meetings and celebrations. Set in the heart of Miami Beach on the more tranquil northern side of South Beach, The Palms sits on its own stretch of beach just twelve miles from the airport. It is within walking distance of popular attractions including shopping, art galleries, cafés, the Miami Beach Convention Center, Ocean Drive and fashionable Lincoln Road. Please note that there is a $12.43 mandatory service charge per room, per night, which includes full use at no additional charge of the following services and amenities; 2 Lounge chairs and 1 Umbrella daily at the beach, daily newspaper, local phone calls (up to 15 minutes per call), shoe shine service, Tai Chi and Yoga offered to all guests on certain days of the week, access to fitness room on property. This charge is not included in your room rate and is payable directly to the hotel. Please note: valet parking is available at a cost of $27 per day. Essensia Restaurant offers a popular breakfast buffet at a cost of $24 plus tax and gratuity.
Please be advised: The hotel is under renovation and will be finished by 1st week of December.

Hotel policies

Check-in: 1600
Check-out: 1100
Local currency: USD


Terms and conditions

*rate found for check-in Jan 23, check-out Jan 26

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

3.7 out of 5

(119 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: 3025 Collins Avenue, Miami Beach, FL  33140  

 
 

Area served

Miami Beach, FL

Area airports

Miami International and Fort Lauderdale Airports

Description

Northern end of South Beach, quiet residential area

Amenities

  • Internet Access
  • Wireless internet
  • Handicapped rooms/facilities
  • Conference Facilities
  • Parking
  • Fitness room
  • Barber/Beauty Shop
  • Meeting/banquet facilities
  • No Smoking Rooms/Facilities
  • Fitness Center or Spa
  • Elevators
  • Spa services
  • Pool
  • Gift Shop
  • Room service
  • Bar/Lounge
  • Outdoor Pool
  • Concierge
  • Business center
  • Restaurant
  • High Speed Internet

Dining

Essensia Lounge

Adjacent to Essensia restaurant, this lounge features a floating, glowing bar indoors and plenty of space for both inside and outside lounging. Highlights include an innovative Indulgence menu showcases interactive wine voyages where guests can experience three 2oz. pours that have something in common such as variety, region, vintage or maker while signature cocktails made from fresh ingredients and organic spirits offer a tasty encounter.

Essensia Restaurant

Essensia Restaurant embodies the simplicity and elegance of natural gourmet dining at The Palms Hotel & Spa. The concept focuses on the pure essence of taste, featuring a healthful blend of worldly cuisine presented in a vibrant and sophisticated style. The restaurant also features Spa cuisine selections which are low in calories and high in nutritional value, and organic selections showcase organically farmed produce and ingredients. Our exclusive wine list is committed to being completely 100% sustainable, organic or biodynamic and has been selected for sharing Essensia’s mission to be good for you and the environment. Please contact our concierge at 305 908 5468 for more information and reservations.

The Tiki Bar

Located poolside, The Tiki Bar serves light snacks and drinks throughout the day.

Meeting facilities

Nestled a stone's throw away from the heart of the historic Art Deco District; The Palms offers 10,000 square feet of flexible meeting and exhibition space, including six breakout rooms, an ocean view terrace and ample pre-function areas. All meeting rooms incorporate all the technical, size and height requirements necessary for staging events of all types and sizes, as well as high-speed Internet access, videoconference capabilities and audiovisual equipment rental.

Please enter check-in and check-out dates to the right to select a room

City View Room

Cityview rooms are furnished with one king-size bed (sleeps 2 adults), or two double beds (sleeps 3 adults or 2 adults & 2 children), a spacious work station and a comfortable sitting area. Each room has a direct view overlooking the Miami Beach cityscape. In-room amenity highlights include 32” flat screen plasma TVs, Sealy Posturepedic pillow-top mattresses, 400 thread count Egyptian cotton bed linens, lightweight down comforter and pillows, wireless internet access, coffee maker, IPod docking station with alarm clock, two phones, pay-per-view movie channels, games and Web TV, free cable channels, in-room safe, and a fully stocked private bar. *Children over the age of 12 are considered adults and will be counted in the total number of persons occupying the room. Children under the age of 12 are able to stay in the room free, with the existing bedding. Baby cribs are available free of charge.

Superior Oceanfront Room

Superior oceanfront rooms feature breathtaking views of the ocean, beach and our spectacular pool area, which in addition to a king size bed feature a double sleeper sofa. In-room amenity highlights include 32” flat screen plasma TVs, Sealy Posturepedic pillow-top mattresses, 400 thread count Egyptian cotton bed linens, lightweight down comforter and pillows, wireless internet access, coffee maker, Ipod docking station with alarm clock, two phones, pay-per-view movie channels, games and Web TV, free cable channels, in-room safe, and a fully stocked private bar. Max. occupancy: 2 adults and 2 children in existing bedding. Baby cribs available.

Oceanfront Room

Oceanfront rooms also come with either one king-size bed (2 adults) or two double beds (sleeps 3 adults or 2 adults & 2 children), a work station and a sitting area, and offer stunning floor-to-ceiling panoramic views of the Atlantic Ocean and/or the hotel’s tropical gardens. In-room amenity highlights include 32” flat screen plasma TVs, Sealy Posturepedic pillow-top mattresses, 400 thread count Egyptian cotton bed linens, lightweight down comforter and pillows, wireless internet access, coffee maker, Ipod docking station with alarm clock, two phones, pay-per-view movie channels, games and Web TV, free cable channels, in-room safe, and a fully stocked private bar. *Children over the age of 12 are considered adults and will be counted in the total number of persons occupying the room. Children under the age of 12 are able to stay in the room free, with the existing bedding. Baby cribs are available free of charge.

Hotel policies

Check-in: 1600
Check-out: 1100
Local currency: USD


Terms and conditions

*rate found for check-in Jan 23, check-out Jan 26

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

3.7 out of 5

(119 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes Orbitz reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes Orbitz reviews unique

How to submit a review

Most recent reviews

Score

1 out of 5

terrible- under construction

disappointed Dec 20, 2009

terrible- under construction, noisy in room and out at pool, even on beach. oceanfront rooms had windows that didn't open. ... hoisting construction supplies past window. lobby and grounds looked nice. sure it will be great when finished, but should let people know under construction when booking their stay.

Hotel features (5=best, 1=worst)
Amenities:
1
Room comfort:
1
Hotel check-in:
3
Maintenance:
1
Location:
2
Room cleanliness:
4
Hotel Staff:
4
Value:
3
Dining options:
3

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Step back in time

Dean Dec 12, 2009

Would recommend to a friend!

Step back in time to when luxury and style meant something. By the pictures on the wall, this was a favorite getaway for ... the stars of yesterday. Was like traveling first class with the rat pack. A quiet, magestic hotel away from the maddening crowds but close enough to all of the splendor of Miami Beach. Hotel on the beach, comp. chairs and umbrellas, unbelivable pool and back courtyard. Southern porches to relax on. Highly recommend.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Business

Shopping tip, Short Drive

Pharmacy and Grocery stores handy to the hotel. A bit of a walk (in quite a safe neighborhood) or a short drive across the bridge.


Expand full review

Score

4 out of 5

Quick tip

Nice.

art basel Dec 7, 2009

Would recommend to a friend!

Nice place right on the beach, nice staff, good location for quiet times. Very few local restaurants in walking distance, ... which I found annoying if I just wanted a coffee or easy breakfast. Expensive Valet parking 27$ per day. Hidden fees. $15 per day - hotel fee? I would prefer if they were just upfront about costs. Overall a nice place off the strip and very quiet.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
4
Maintenance:
4
Location:
3
Room cleanliness:
4
Hotel Staff:
4
Value:
3
Dining options:
3

Traveler type: Business

Dining tip, Short Drive

"The Daily" is a good place for lunch or breakfast. Like most places you have to drive.


Expand full review


See all 119 user reviews

Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Quick tips from our users

Shopping tip, Short Drive

Pharmacy and Grocery stores handy to the hotel. A bit of a walk (in quite a safe neighborhood) or a short drive across the bridge.

--Dean, Chicago, IL Dec 12, 2009

Dining tip, Short Drive

"The Daily" is a good place for lunch or breakfast. Like most places you have to drive.

--art basel, NYC baby Dec 7, 2009

Dining tip, Short Drive

Lots of good restaurants within a :05/$4.00 cab ride. Always good recommendations from Bellman/Concierge.

--Dave, North Florida Dec 6, 2009

See all quick tips

Reviews from our customers

Overall score

3.7 out of 5

(119 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

1 out of 5

terrible- under construction

disappointed Dec 20, 2009

terrible- under construction, noisy in room and out at pool, even on beach. oceanfront rooms had windows that didn't open. ... hoisting construction supplies past window. lobby and grounds looked nice. sure it will be great when finished, but should let people know under construction when booking their stay.

Hotel features (5=best, 1=worst)
Amenities:
1
Room comfort:
1
Hotel check-in:
3
Maintenance:
1
Location:
2
Room cleanliness:
4
Hotel Staff:
4
Value:
3
Dining options:
3

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Step back in time

Dean Dec 12, 2009

Would recommend to a friend!

Step back in time to when luxury and style meant something. By the pictures on the wall, this was a favorite getaway for ... the stars of yesterday. Was like traveling first class with the rat pack. A quiet, magestic hotel away from the maddening crowds but close enough to all of the splendor of Miami Beach. Hotel on the beach, comp. chairs and umbrellas, unbelivable pool and back courtyard. Southern porches to relax on. Highly recommend.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Business

Shopping tip, Short Drive

Pharmacy and Grocery stores handy to the hotel. A bit of a walk (in quite a safe neighborhood) or a short drive across the bridge.


Expand full review

Score

4 out of 5

Quick tip

Nice.

art basel Dec 7, 2009

Would recommend to a friend!

Nice place right on the beach, nice staff, good location for quiet times. Very few local restaurants in walking distance, ... which I found annoying if I just wanted a coffee or easy breakfast. Expensive Valet parking 27$ per day. Hidden fees. $15 per day - hotel fee? I would prefer if they were just upfront about costs. Overall a nice place off the strip and very quiet.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
4
Maintenance:
4
Location:
3
Room cleanliness:
4
Hotel Staff:
4
Value:
3
Dining options:
3

Traveler type: Business

Dining tip, Short Drive

"The Daily" is a good place for lunch or breakfast. Like most places you have to drive.


Expand full review

Score

4 out of 5

Quick tip

Very Nice Property & Excellent Service

Dave Dec 6, 2009

Would recommend to a friend!

This is a very nice property with very clean rooms and excellent service. Pretty good value near - but not in the midst of - ... South Beach area From a VERY long term traveler, here is a FIRST: I left behind a phone charger and a pair of shorts. Every time in the past (35 years) something like that has happened, no matter how fast I called, the items were NEVER found. (Yeah, right...) This time, I called the hotel and in 30 minutes the security office called. A maid had brought the items to them and they are being sent FedEx to me!! This alone will bring me back to The Palms.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
3

Traveler type: Couples

Dining tip, Short Drive

Lots of good restaurants within a :05/$4.00 cab ride. Always good recommendations from Bellman/Concierge.


Expand full review

Score

4 out of 5

Wish I was there...

ours Dec 2, 2009

Would recommend to a friend!

It's a great hotel. Great location. Great ambience. Great service. WOW!!! ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

1 out of 5

Completely under construction very loud

KC Nov 16, 2009

Very poor couldn't sleep at all w/ the shaking, banging of construction all over the hotel. I was promised by the manager ... that I would be placed in a room where there wouldn't be any noise...even out by the beach/pool area was loud...reading a book or taling was impossible...wouldn't stay there..

Hotel features (5=best, 1=worst)
Amenities:
2
Room comfort:
2
Hotel check-in:
2
Maintenance:
1
Location:
2
Room cleanliness:
2
Hotel Staff:
1
Value:
1
Dining options:
2

Traveler type: Couples


Expand full review

Score

2 out of 5

Quick tip

disappointed

CU Tiger Nov 5, 2009

running jackhammer during the day ruined it, had no idea place was under construction, no decent restaurants in walking ... distance, torn wallpaper in room and water leak in bathroom.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
3
Hotel check-in:
3
Maintenance:
2
Location:
2
Room cleanliness:
2
Hotel Staff:
4
Value:
2
Dining options:
2

Traveler type: Couples

Recreation/Attractions tip

If you are going from south beach to Landshark stadium, share a ride or rent a car -- roundtrip cab fare is $150! Miami could use better transportation.


Expand full review

Score

5 out of 5

an e

Lolita Mata Nov 1, 2009

Would recommend to a friend!

We had a great time, the service, accomodation and restaurant food, and ambience is excellent. The garden is out of this ... world. Very tastefully done. We recommend this hotel to anyone who wants to stay and enjoy Miami. A great place to stay...Thank you. Keep up the good work.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

3 out of 5

Average Service

Bronx Bomber Oct 30, 2009

Would recommend to a friend!

Most of the staff was friendly. The room I stayed in seemed like it had paper-thin walls because I was able to hear every ... door in room above me that opened and closed. Otherwise it was a good experience except for the horrible service from super shuttle. The super shuttle staff seemed depressed, unmotivated, defensive, and the last driver was late, rude, and didn't apologize. [...]

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
3
Hotel check-in:
3
Maintenance:
3
Location:
3
Room cleanliness:
3
Hotel Staff:
3
Value:
3
Dining options:
3

Traveler type: Single


Expand full review

Score

5 out of 5

Quick tip

Great place with upgrated rooms

Angel and Mimi Oct 26, 2009

Would recommend to a friend!

overall we enjoyed our stay. we would highly recommend the hotel. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip, Short Walk

parking is not difficult to find at all.all you do is to buy ipark from publix store and after 6pm in this area the parking is free till 8am.


Expand full review

Score

1 out of 5

Quick tip

Beautiful location, Bad Customer Service

thescrapingbee Oct 19, 2009

The customer service was dreadfull. We tried to check in at 9:30 and was not able to get our room till 4:00. everyone ... around us was just walking in and checking into their room. they told us they would call our phone when room was ready but that never happened. We were told a king size bed, but ended up with 2 doubles. None of the ice machines worked in the hotel.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
1
Maintenance:
1
Location:
1
Room cleanliness:
5
Hotel Staff:
1
Value:
1
Dining options:
1

Traveler type: Couples

Shopping tip, Long Walk

Hotel is not a central location to anything. You have to walk at least 15 blocks to even get to lincoln square. I would stay closer to food and shopping.


Expand full review

Score

3 out of 5

Terrible service

x Oct 19, 2009

Extremly noisy, dirty, and bad service ...

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
1
Maintenance:
2
Location:
4
Room cleanliness:
5
Hotel Staff:
2
Value:
3
Dining options:
3

Traveler type: Couples


Expand full review

Score

1 out of 5

Construction Noise and Mess

MrFalcon Oct 16, 2009

We got a discounted price, but only upon arrival realized that the discounted price was because the hotel was pretty much ... transformed into a construction site. When asked to be moved to another room (not right next to the construction area), we were placed in a room sharing a wall with the elevators (a different kind of loud noise). The hotel was pretty much empty, so finding a better, quiet room was not something impossible to accomplish. [...]Not only did we feel that we've been cheated into this situation, but the staff was not nice and unprofessional.

Hotel features (5=best, 1=worst)
Amenities:
2
Room comfort:
4
Hotel check-in:
1
Maintenance:
1
Location:
3
Room cleanliness:
4
Hotel Staff:
1
Value:
1
Dining options:
1

Traveler type: Couples


Expand full review

Score

4 out of 5

Hotel was Great [...]

Corey Oct 14, 2009

Would recommend to a friend!

Though they have some construction going on right now which created some noise and dust in the hallways, the Palms is a great ... hotel. Very plush and fine details.[...] be warned that the Palms charges a $15/day hotel fee that is charged separate from the bill you pay to [...]. A little wacky and doesn't seem all that fair.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
2
Maintenance:
4
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
3
Dining options:
3

Traveler type: Business


Expand full review

Score

4 out of 5

Quick tip

Good news and bad news

Beach lover Oct 8, 2009

Would recommend to a friend!

Overall, the experience was good. The hotel was very nice if you were not in the active construction, which is everywhere. ... The rooms were very nice but small. There should be explicit notes when booking that check in is NOT until 4 PM so you can plan travel accordingly. We wasted most of our first afternoon since we were there so early (1:30). There should also be explicit notes when booking about construction. I have come to discover that "Deal" or "Value" [...] translates to "Active Construction". Initially they put us in a room where they were actively renovating the rooms immediately surrounding us. Why would you do that to people?? They moved us at our request the next day. The food and drinks at the hotel are good but very expensive. You are better off eating elsewhere, but there are not alot of good alternatives close. The hotel is just about a mile north of the fun stuff. You can walk via a nice boardwalk along the beach to the tourist spots on Ocean Drive or Lincoln Ave. We took a cheap cab to those spots in the evenings. Once we got over the late check in and construction we enjoyed the place and will return someday post construction.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
2
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
3
Dining options:
2

Traveler type: Couples

Nightlife tip, Long Walk

There is a great little Cuban cafe about a block away from the hotel; great for breakfast or lunch. Restaurants and nightlife are a long walk or short cab ride away.


Expand full review

Score

4 out of 5

Would be amazing but Under Construction

Cousin Getaway Oct 5, 2009

Would recommend to a friend!

It would have been nice to know that construction was going on. The main reason of staying there was because it was further ... away from the major strip and far from the noise. Also, the key cards were easily stripped and had to get them reset to enter the rooms. There were also some minor electrical issues. The staff did try their best to accommodate, but they could have been friendlier or a bit more approachable. If construction wasn't going on... All in all it was a really great place. The pool area is tranquil and steps away from the beach. The nightlife is a short taxi ride away and ideally can get some sleep after. Also there's the spa right in the building if you want to get some pampering done. Seems like a best place for family, couples, and singles. Something for everyone.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
3
Maintenance:
3
Location:
3
Room cleanliness:
4
Hotel Staff:
4
Value:
3
Dining options:
3

Traveler type: Single


Expand full review

Score

1 out of 5

Rude Awakening; Unprofessional Front Des

Niagara in Miami Aug 17, 2009

While we were at the hotel we were awoken by a Jack Hammer and drilling early in the morning after being up for over 36 hours ... in travelling to Miami. When we addressed by the front desk they were not very accommodating. They suggested we go somewhere else...which we felt would not be a sufficient possibility as we live 3000 miles away and are unfamiliar of the area. After debating and arguing with their staff they said we could change rooms. I specifically asked if we can change rooms after the pool-they said that was fine. We called for the bell man to come get our things for our move and once called they told us that they had given away our rooms. I called again to speak with the front desk manager and he said that it was their mistake and we'd have to spend the night again in that room-and if we didn't like it we could leave. Compeletely INSUFFICIENT. He kept me on the phone for over 2 hours with no resolution. We asked the conciere if they could check if a restaurant would be avaialbe that evening-he said yes and when we arrived they were...CLOSED.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
1
Hotel check-in:
1
Maintenance:
2
Location:
3
Room cleanliness:
4
Hotel Staff:
1
Value:
2
Dining options:
3

Traveler type: Couples


Expand full review

Score

4 out of 5

Beautiful Hotel

Woody Aug 12, 2009

Would recommend to a friend!

We were there on leisure. Decent location. Short cab ride to south beach, walk to Lincoln Ave. Construction going on before 9 ... am was noisy but the manager compensated us. First time in Miami and would stay there again.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples


Expand full review

Score

3 out of 5

Quick tip

Noisy place

Rick Aug 10, 2009

The hotel was extremely noisy during the day due to construction going on in the hotel. I also requested to have my room far ... from the elevator when I checked in and the staff said no problem. When I went to the room it was located directly across from the elevator. I went back to the front desk and the staff then stated they could not find me another room and I checked in on a Tuesday night. Also the floor I was on had a ton of dust due to the construction. Not may places to eat close by.

Hotel features (5=best, 1=worst)
Amenities:
2
Room comfort:
4
Hotel check-in:
2
Maintenance:
2
Location:
3
Room cleanliness:
2
Hotel Staff:
3
Value:
2
Dining options:
3

Traveler type: Single

Money savers tip, Short Walk

Buy your snack and meals a block away. The mini bar and store located in the hotel are a total ripoff.


Expand full review

Score

4 out of 5

Review of The Palms SoBe

BG Aug 9, 2009

Would recommend to a friend!

The Palms South Beach was a great hotel and we thoroughly enjoyed the pool and access to the beach. The staff was ... friendly. The hotel was close to the nightlife action and shopping . One thing that could have made the stay better would have been having a king size bed the first night when we arrived like we requested. Unfortunately, the hotel is doing some construction which made it hard to sleep in and it was very loud. Overall it was an enjoyable stay!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
3
Maintenance:
4
Location:
3
Room cleanliness:
4
Hotel Staff:
4
Value:
3
Dining options:
3

Traveler type: Couples


Expand full review


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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Sort tips by: most recent | distance from hotel

Shopping tip, Short Drive

Pharmacy and Grocery stores handy to the hotel. A bit of a walk (in quite a safe neighborhood) or a short drive across the bridge.

--Dean, Chicago, IL Dec 12, 2009

Dining tip, Short Drive

"The Daily" is a good place for lunch or breakfast. Like most places you have to drive.

--art basel, NYC baby Dec 7, 2009

Dining tip, Short Drive

Lots of good restaurants within a :05/$4.00 cab ride. Always good recommendations from Bellman/Concierge.

--Dave, North Florida Dec 6, 2009

Recreation/Attractions tip

If you are going from south beach to Landshark stadium, share a ride or rent a car -- roundtrip cab fare is $150! Miami could use better transportation.

--CU Tiger, Washington NC Nov 5, 2009

Dining tip, Short Walk

parking is not difficult to find at all.all you do is to buy ipark from publix store and after 6pm in this area the parking is free till 8am.

--Angel and Mimi, Chicago, IL Oct 26, 2009

Shopping tip, Long Walk

Hotel is not a central location to anything. You have to walk at least 15 blocks to even get to lincoln square. I would stay closer to food and shopping.

--thescrapingbee, woodbridge, VA Oct 19, 2009

Nightlife tip, Long Walk

There is a great little Cuban cafe about a block away from the hotel; great for breakfast or lunch. Restaurants and nightlife are a long walk or short cab ride away.

--Beach lover, Pittsburgh, Pa Oct 8, 2009

Money savers tip, Short Walk

Buy your snack and meals a block away. The mini bar and store located in the hotel are a total ripoff.

--Rick, Bethesda, MD Aug 10, 2009

Money savers tip

Rent a car!

--Marissa, Washington DC Aug 2, 2009

Dining tip, Short Walk

There is this little Cuban place where we ate very close to the hotel. Great food, great price.

--JadeNYC, New York City Jul 23, 2009

Dining tip, Long Walk

If you want to be near restaurants and nightlife, be prepared for a $10 cab ride each way.

--G, IL Jul 9, 2009

Money savers tip, In Hotel

Be prepared to spend more than you anticipate. All restaurants and bares charge 18% gratuity on every bill large or small. Also be prepared to pay for parking evreywhere you go as well.

--DLR, Long Island, New York Jul 5, 2009

Nightlife tip, Short Walk

To have drinks you have to try Wet Willies and Fat Tuesdays, they have the best frozen drinks in Miami!

--La, NY,NY Jul 1, 2009

Money savers tip, Short Walk

The food in the restaurant was healthy and delicious, and worth the money but if you want to spend less on food, there is a grocery store on Collins Avenue about 4 blocks south of the hotel. We had asked someone when we first arrived if there was anything close and they told us not until Lincoln Ave where there is a big Walgreens, but they were mistaken! It's less than a 5 minute walk, and though not huge, they have most of anything we wanted. We got crackers and cheese and deli meat there and made snacks and stuff for under $10, also they had a decent beer selection, wine and other standard goodies you could stock up on for food to bring to the beach.

--20-30's happy couple, Brooklyn, NY Jun 29, 2009

Nightlife tip, Short Drive

Check out Club Dream and The Mansion.

--Danie, Miami Beach Jun 22, 2009

Dining tip, Short Drive

There are many nice places on South Beach, Collins Avenue and Lincoln Avenue, just 15 block away about 5 minutes drive.

--mb, Istanbul, Turkey Jun 8, 2009

Dining tip, Short Drive

Check out Graziano's! Great food. Awesome wine list. Alot of food for the price and service was wonderfl.

--Messiahet, Baltimore, MD May 29, 2009

Money savers tip, Short Walk

there is a small convenience store about a block south from the hotel where you can save money on drinks and snacks. :)

--Satisfied local joe, Miami May 17, 2009

Dining tip, Short Walk

There is a nice little afordable cafe a short 3-5 min walk from the hotel it's called "Tropical Beach Cafe" they serve breakfast, lunch and dinner. Very good mexican food.

--Miami Mami, Washington, DC May 11, 2009

Nightlife tip, Short Drive

Head for South Beach for great night life!

--Pleased Travelers, Connecticut May 9, 2009

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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

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