Hotel details


 to  12/14/2009 - 12/16/2009

 

The Ritz-Carlton Cancun

Retorno del Rey #36, Zona Hotelera, Cancun, 77500

of International

5 stars out of 5

Check in:
Check out:

Guests:
|
Rooms:

 
 


Room Availability

There are only a few rooms left at this price, so we encourage you to book as soon as possible. Keep in mind that room availability can change at any time as demand changes, and when availability at a particular price runs out, the price for the room may increase.

Terms and conditions

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1300
Check-out: 1200
Local currency: USD

Immerse yourself in the exotic Mexican Caribbean while staying at The Ritz-Carlton, Cancun, an exclusive hotel considered one of the most luxurious in the world. With easy access to intriguing ancient Mayan sites, enticing white sand beaches and a variety of lively and leisurely pastimes, our hotel in Cancun, Mexico, provides an exceptional setting for an unforgettable vacation.

Indulgent amenities such as the impressive Culinary Center, the luxurious Kayantá Spa, the new Cliff Drysdale Tennis Center and award winning restaurants come together to create an irresistible oasis of enchantment at our Cancun, Mexico, hotel.

The 365-room hotel offers stylish accommodations expected of a resort consistently ranked among the finest in the world. Guest rooms offer stunning vistas of the Caribbean Sea from their secluded terraces or balconies

The Ritz-Carlton, Cancun presents two of the top rated dining experiences in North America, Fantino and The Club Grill restaurants are just a few steps from each other. Delight your guests with a premium selection of the many gourmet fine dining options available at The Ritz-Carlton, and prepare your senses for a culinary experience like no other. Whether sampling tantalizing cuisine, dining al fresco under the stars, or attending a Tequila tasting, group attendees experience innovative cuisine with unparalleled service. Extensive wine lists and creative cocktails complement the gourmet journey at the award-winning resort, where a variety of restaurants and entertainment options are offered.

Hotel policies

Check-in: 1300
Check-out: 1200
Local currency: USD


Terms and conditions

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.8 out of 5

(12 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: Retorno del Rey #36, Zona Hotelera, Cancun, Mexico  77500  

 
 

Area served

25 minutes from downtown Cancun, 20 minutes to the port and a 45 minute boat adventure to Isla Mujeres island, An hour from Xcaret, a 250-acre eco-park, 90 minutes from the ancient Mayan city of Tulum

Area airports

25 minutes from Cancun International Airport

Description

Cancun. Located in the northern region of Mexico’s Yucatan Peninsula, Cancun has become one of the Caribbean’s top destinations. Renowned for its vibrant nightlife and brilliant white beaches, Cancun is a gateway to monumental archaeological treasures, colonial cities and unexpected natural wonders.

The impressive Mayan sites at Tulum, Cobá, Chichén-Itzá and many others are echoes of a fascinating and legendary culture. Outdoor enthusiasts flock to Cancun not only for its endless beaches and perennial sunshine, but also for a variety of lively and leisurely pastimes.

Amenities

  • Safe
  • Refrigerator
  • Exercise Gym
  • Bathroom Telephone
  • Television with Cable
  • Fitness room
  • Telephone
  • TV Remote Control
  • No Smoking Rooms/Facilities
  • Video Checkout
  • TV
  • Concierge Desk
  • Ice Machine
  • Iron
  • Cribs Available
  • Rollaway Beds
  • Elevators
  • Babysitting/Child Services
  • Laundry/Valet Services
  • Room service
  • Ironing Board
  • Restaurant
  • 24 Hour Room Service
  • Car Rental Desk
  • Air Conditioned
  • Hairdryer in Room
  • Secretarial Service
  • Valet Parking
  • Meeting/banquet facilities
  • FAX
  • Temperature Control
  • Phone with speaker
  • Children's Activities
  • CD Player
  • In Room Movies
  • Lounge
  • Wake-up Service
  • Handicapped rooms/facilities
  • Guest Laundromat
  • Barber Shop
  • Barber/Beauty Shop
  • Florist
  • Pool
  • High Speed Internet
  • News Stand
  • Turndown Service
  • Fitness Center or Spa
  • Parking
  • Business center
  • Radio
  • Internet Access
  • Currency Exchange
  • VCR
  • Tennis
  • Safe Deposit Box
  • Coffee Maker in Room
  • Grab Bars in Bathroom
  • Connecting Rooms
  • AM/FM Alarm Clock
  • Free Newspaper
  • Free Parking
  • Express Checkout
  • Mini Bar
  • Picnic Area/Tables
  • Maid Service

Dining

The Lobby Lounge

Four distinct ambiances to indulge in
•Sushi & Seafood Bar for a light dinner
•The Dance Floor, featuring a live entertainment
•The Terrace, for tropical cocktails with a view
•Clau Lounge, a trendy spot to unwind with a cool martini.
•Over 70 of Mexico's premium varieties of tequila

The Caribe Bar & Grill

Casual oceanfront dining
• Casual, relaxing atmosphere
• Refreshing cocktails

El Cafe Mexicano

A unique Mexican culinary journey
•All-day dining
•Casual atmosphere overlooking the Caribbean Sea
•Menu features Mexican and American favorites

Casitas

The only steakhouse on the beach in Cancun
• An intimate gourmet experience under the stars
• Private handmade cabanas, overlooking the Caribbean
•A superb menu of prime cuts and seafood specials

The Club Grill

A dining tradition not to be missed!
• The splendor of 10 years of award wining cuisine
• Live Jazz music
• Famous soufflé station
•Sophisticated Martini Bar

Fantino

A must for food lovers
•One of the top rated restaurants in North America
•Live entertainment
•The most sophisticated prestige tasting menu in Mexico

The Culinary Center

Fun cooking experiences
•Experience the essentials of gastronomy in a casual, social setting.
• Two-hour sessions are guaranteed to educate, entertain and inspire.
•A maximum of 14 participants allow for plenty of individual attention.
•Wine and Tequila tastings

In-Room Dinning

24-hour service
• Fine dining in the comfort of your room
• Superb selections in less than 20 minutes

Please enter check-in and check-out dates to the right to select a room

Guest Room Ocean View

Guest room, 1 King or 2 Double, Ocean view, Balcony. Elegant residential style room with stunning view of the Caribbean

Guest Room Oceanfront

Guest room, 1 King or 2 Double, Oceanfront, Balcony Luxurious residential style room with breathtaking oceanfront view of the Caribbean

One Bedroom Suite Ocean View

1 Bedroom Suite, 1 King, Ocean view, Balcony. Stylish spacious accommodations with living room and spectacular view of the Caribbean

One Bedroom Suite Ocean front

1 Bedroom Suite, 1 King, Oceanfront, Balcony. Spacious corner suite with living room and breathtaking views of the ocean from two angles

Club Level Guest Room

Club level, Guest room, 1 King or 2 Double, Top floor Commanding views of the ocean with exclusive access to the Club Lounge offering continental breakfast, light lunch, tea time and cordials

Club Level Executive Suite

Club level, Executive Suite, 1 King, Top floor Stylish spacious suite with living room and spectacular view of the Caribbean with exclusive access to the Club Lounge offering continental breakfast, light lunch, tea time and cordials

Hotel policies

Check-in: 1300
Check-out: 1200
Local currency: USD


Terms and conditions

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.8 out of 5

(12 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes Orbitz reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes Orbitz reviews unique

How to submit a review

Most recent reviews

Score

5 out of 5

Quick tip

After all..... its the RITZ, bring your$

chris Dec 2, 2009

Would recommend to a friend!

They put us on a 1st floor after asking. The room was in my opinion the best room at the place. ...

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
1
Hotel check-in:
1
Maintenance:
1
Location:
2
Room cleanliness:
2
Hotel Staff:
1
Value:
3
Dining options:
4

Traveler type: Family

Dining tip, Short Walk

The steak and seafood place across the road was FANTASTIC!


Expand full review

Score

4 out of 5

Quick tip

A few minor disappointments...

katie Nov 10, 2009

Would recommend to a friend!

Excellent restraunt puerto madera across the street. Ask cabbie price first while doorman is there to know price to location ... or you could pay more. Cold shower/bath water but turned the gas on higher and fixed. Cold hot tub got a little warmer when we complained but we were there during the onset of IDA and so the weather was crummy and cold rain water cooling off hot tub.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Friends

Dining tip, Short Walk

steak house -- puerto madera is five star


Expand full review

Score

5 out of 5

Quick tip

Ritz cancún

Ebt Oct 26, 2009

Would recommend to a friend!

Great value in off season ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples

Dining tip, Short Walk

Great Puerto Madero restaurant across the street


Expand full review


See all 12 user reviews

Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Quick tips from our users

Dining tip, Short Walk

The steak and seafood place across the road was FANTASTIC!

--chris, Virginia Dec 2, 2009

Dining tip, Short Walk

steak house -- puerto madera is five star

--katie, cancun, mexico Nov 10, 2009

Dining tip, Short Walk

Great Puerto Madero restaurant across the street

--Ebt, Veracruz, Mexico Oct 26, 2009

See all quick tips

Reviews from our customers

Overall score

4.8 out of 5

(12 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

5 out of 5

Quick tip

After all..... its the RITZ, bring your$

chris Dec 2, 2009

Would recommend to a friend!

They put us on a 1st floor after asking. The room was in my opinion the best room at the place. ...

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
1
Hotel check-in:
1
Maintenance:
1
Location:
2
Room cleanliness:
2
Hotel Staff:
1
Value:
3
Dining options:
4

Traveler type: Family

Dining tip, Short Walk

The steak and seafood place across the road was FANTASTIC!


Expand full review

Score

4 out of 5

Quick tip

A few minor disappointments...

katie Nov 10, 2009

Would recommend to a friend!

Excellent restraunt puerto madera across the street. Ask cabbie price first while doorman is there to know price to location ... or you could pay more. Cold shower/bath water but turned the gas on higher and fixed. Cold hot tub got a little warmer when we complained but we were there during the onset of IDA and so the weather was crummy and cold rain water cooling off hot tub.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Friends

Dining tip, Short Walk

steak house -- puerto madera is five star


Expand full review

Score

5 out of 5

Quick tip

Ritz cancún

Ebt Oct 26, 2009

Would recommend to a friend!

Great value in off season ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples

Dining tip, Short Walk

Great Puerto Madero restaurant across the street


Expand full review

Score

5 out of 5

One of the best vacations ever

pelmastar Oct 24, 2009

Would recommend to a friend!

We stayed around the pools most of the time. The only negative was after the first day the surf became very rough and I was ... unable to go into that gorgeous ocean. The buffet breakfast was delicious -such a large variety - it's goingto take ahile to lose all the pounds. The staff greeted to and after they remembered your name they would use it. Wehad no problems with the hotel and would definitely stay there again. We would also try other Ritz- Carltons as their service was incredible.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Service Excellence!

Wolfgang Oct 21, 2009

Would recommend to a friend!

Everything at the hotle was excellent. My only problem was the food and drink onsight were a bit too pricey. We made our ... morning jog to Starbucks (~1 mile away - city bus an option for about 75 cents) for a cheap breakfast. We also grabbed a bottle of booze and mixers from the convinience store across the street to eleviate the pain of $12 drinks.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
3
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Love the Ritz Cancun...

Chicago Mom of 2 Oct 19, 2009

Would recommend to a friend!

We went without kids to relax and it was the perfect getaway. I think every room has an ocean view and it is a gorgeous view ... of the Carribean. The hotel is beautiful and the service is top notch as you would expect from a Ritz. We have done the all-inclusive Cancun area trip and it's not really for us. This was perfect and with the package the Ritz offers during the off-season it was like being at an all inclusive with Ritz service and quality. We will definitely be going back!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples

Money savers tip

We used Cancun Shuttle as our transportation to and from the Airport. No problems whatsoever and a lot cheaper than the transport the Ritz offers.


Expand full review

Score

5 out of 5

Simply :The Best"!

Greg and Angela Oct 16, 2009

Would recommend to a friend!

This was absolutely the best hotel we ever experienced. The service, employees, accomodations, amenities were all absolutely ... superb!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
3
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Pampered at the Elegant Ritz-Carlton

Teacher Mom Jul 18, 2009

Would recommend to a friend!

We enjoyed working out each morning in the fitness room where we were given cold eucalyptus fragrant towels and bottles of ... water to cool ourselves. The beach and pool attendants were very helpful and friendly. They did a nice job setting up your beach lounge chairs with nice towels and umbrellas and canopies if you so desired. Restaurant food was delicious. We would highly recommend an evening dinner on the moonlite beach, be sure to make reservations! The concierge was very helpful with making other restaurant reservations. You could easily walk or take the city bus to those if you preferred that over renting a car or taxi. We did rent a car one day to drive to Akumal towards Tulum. We had stayed in a house there a few years ago and just wanted to go back and see how much it had changed. The drive was easy and fun! We did not get sick and we felt very safe the entire time we were in Cancun. We already are talking about going back, it was so relaxing!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family


Expand full review

Score

5 out of 5

Quick tip

Great luxury for reasonable cost

abulsom May 25, 2009

Would recommend to a friend!

Relax,swim,dine. We stayed for six nights and we enjoyed all the days. This is my second trip to cancun and the second to the ... Ritz.because the first was great too.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
5

Traveler type: Family

Dining tip, Short Walk

the dining at the hotel was incredible for quality and service, but if you want to have 5-10 min walk there is a great steak house (Puerta Meadores) and an italian resturant (Dolce Vita)


Expand full review

Score

4 out of 5

No risk choice

Steve C Apr 24, 2009

Would recommend to a friend!

It's hard to go wrong with the Ritz, it was first class service and amenitites all the way. Although the room was clean and ... well appointed, it was just a typical hotel room with a reasonable ocean view. the balcony really wasn't something you would enjoy spending much time on due to the size and lack of privacy.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

4 out of 5

Quick tip

Ritz-Carlton Cancun, MX

Operaman Apr 22, 2009

Would recommend to a friend!

While the hotel is not for the budget minded...the service that you receive is impecable. Fantino's restarant was well ... presented, and the food was good, but not excellent. However, I can not say enough good things about the Viking Culinary Arts studio and Chef Rory...he was great. The techniques taught and the simplicity of the recipes make this something that anyone should be able to take to their table and impress friends and family. The Spa was nice, but would recommend others in the Cancun area. The beach was beautiful, although a little sparse...but that should be fixed in a couple of weeks as a result of the hurricane taking most of the sand out to sea. All in service and Viking cooking school are great...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
3
Dining options:
4

Traveler type: Couples

Dining tip, Short Drive

Take the bus to downtown at the end of the hotel area and eat simple good Mexican food.


Expand full review

Score

5 out of 5

Quick tip

The best hotel in Cancun

Guihyun Sep 5, 2007

Would recommend to a friend!

This hotel is by far the best hotel in Cancun. They had great restaurants and it was inexpensive compared to other top notch ... hotels in the U.S. Also, we really liked SPA in the hotel. We got massages and they were the best massage ever! One thing that we did not liked was the high price of using wireless internet ($25).

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip, In Hotel

Have a breakfast in the Cafe Mexicana restaurant. It is $30 per person and you have great selection of gourmet foods.


Expand full review


Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Sort tips by: most recent | distance from hotel

Dining tip, Short Walk

The steak and seafood place across the road was FANTASTIC!

--chris, Virginia Dec 2, 2009

Dining tip, Short Walk

steak house -- puerto madera is five star

--katie, cancun, mexico Nov 10, 2009

Dining tip, Short Walk

Great Puerto Madero restaurant across the street

--Ebt, Veracruz, Mexico Oct 26, 2009

Money savers tip

We used Cancun Shuttle as our transportation to and from the Airport. No problems whatsoever and a lot cheaper than the transport the Ritz offers.

--Chicago Mom of 2, Chicago, IL Oct 19, 2009

Dining tip, Short Walk

the dining at the hotel was incredible for quality and service, but if you want to have 5-10 min walk there is a great steak house (Puerta Meadores) and an italian resturant (Dolce Vita)

--abulsom, Nashville,TN May 25, 2009

Dining tip, Short Drive

Take the bus to downtown at the end of the hotel area and eat simple good Mexican food.

--Operaman, Dallas, TX Apr 22, 2009

Dining tip, In Hotel

Have a breakfast in the Cafe Mexicana restaurant. It is $30 per person and you have great selection of gourmet foods.

--Guihyun, Lansing, MI Sep 5, 2007

Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

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I have a promotion code.

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