Hotel details

Very nice hotel

Anton Nov 16, 2009

Would recommend to a friend!

The staff was so friendly and nice. I would definitely stay here again just because of them. You don't find that in alot of ... places. It was very nice atmosphere for a change.

I recommend this bargain!

Retired at last! Nov 10, 2009

Would recommend to a friend!

This hotel featured a central location close to the freeway, but not on it. All staff were friendly and helpful. When we ... made a request, we got what we needed and the desk followed up to make sure that we were satisfied. The hot tubs and pool were clean and they had a quiet deck chair area above the pool for adults only. The only thing I would have added was free breakfast. Thank you Best Western!

We Enjoyed

Grandma Nov 2, 2009

Would recommend to a friend!

Staff needs to check on rates of shuttle service. Location to all attractions we wanted was great. Room service left a little ... to be desired. Cost of snacks at snack store too high.

Family Hollyday

Henry Nov 1, 2009

People swiming at night let tables INSIDE the pool, dirty towels, pizza boxes, paper. No breakfast included. The wiring ... behind the TV stand was a nightmare. Considering carpet floor it seemed too risky. Internet in our room not working.

The bad, don't provide breakfast

ufo Oct 23, 2009

Just soso ...

Good Stay!

Klynn Oct 20, 2009

Would recommend to a friend!

They staff was very nice! Hotel was right new to the water park and 5 minutes away from Universal!!! Food everywhere. Only ... downfall was parking after 9 at night you are searching for a spot sometimes not finding one and parking down the street. Only on major nights thought!

Just for the nite

1 happy camper Oct 20, 2009

Would recommend to a friend!

I only needed to stay 1 night, but I wish I could have stayed longer. The room was clean, the bed was like sleeping on a ... cloud!! After we checked in we went up to our room & heard a very large dog barking. I called down to the front desk to voice my concern about the dog barking all night. They quickly sent security to the room to check on the dog & have the owners keep the dog quiet. As we were leaving to get dinner, we stopped at the desk & asked about the dog. They said that if there is any further problems with the dog barking that those guests would have to leave the hotel. It turned out to be a very quiet night. Thank you Best Western!!!

Can't beat the deal

Doug Oct 5, 2009

Would recommend to a friend!

Very good. Friendly staff, very reasonable prices. Walking distance to Universal. ...

Too many problems

No Mo' Bugs Sep 3, 2009

I did really appreciate the helpfulness of the staff. Each time a problem arose, they were quick to say sorry and try to fix ... it. However, after so many problems, sorry just doesn't cut it. We ended up leaving our stay two days early after the culmination of many mishaps. The first thing is that they did not warn us upon check in about these scam pizza flyers. Apparently people sneak into the hotel with homemade flyers that they stick under the door with legitimate looking pizza places and deals. Being that we had been traveling and were hungry, we saw these and ordered from them. As we were sitting down to eat, we saw on the hotel's channel TV an advisory warning not to order from them as they will steal your credit card info and at best you will get a pizza made in someone's garage. This is about the quality we received. Luckily, I paid with cash, but this could have been a close call and something they should warn you about right away. We continued to receive probably 2 more flyers per day under our door the rest of the stay. The second is that the first night in our hotel my girlfriend woke me up screaming that there was a bug I needed to kill. She is a freak about spiders, so I figured a little daddy long leg had crept in. No, these were slightly larger than ticks, but there were at least 20 all together. They were all in our sheets and when I smashed them, they were filled with blood (The next day, I had multiple bites appear all over my body. Who knows if these bugs were carrying some disease or anything??) After pulling back our sheets and finding more and more we quickly packed up and went down to the front desk. They offered to move us either three rooms down from the buginfested room or down two floors and across the hall. We obviously picked the latter. She also gave us two free breakfast coupons for the inconvenience. We filled out the provided breakfast card and got breakfast a few days later hoping to use the vouchers. When they arrived at our door the next morning they said they could not accept these and are for dining in at their restaurant only, even though it did not say this anywhere on the coupon. The meal was charged to our room. Also, be careful if you do happen to have a meal in their restaurant. Although the food is very good, they will automatically tack on an 18% gratuity and then hand you a receipt that just says the total and a spot to add a "tip" when they have already charged you 18%. Then we tried to do a load of laundry and after drying our clothes twice in the 60 min dryers for $2 a pop, they were still damp. The front desk did refund our $4 and we used a different machine, but we were up an extra 2 hours that we didn't plan on when we needed to get up early to catch the complimentary shuttle the next day. The shuttle was another problem. They had three scheduled morning pick ups to go to Universal and one to SeaWorld. Anytime we tried to catch this shuttle, it was at least 15 min late although they tell you to be out there 10 min early. One especially bad day after waiting for the 11:20 shuttle for almost a half hour, I get in line at the front desk to tell them. It was 12:00 by the time the people in front of me had finished checking in and I got to tell the lady. She basically waved me off and said it would be coming soon. The manager luckily heard her tell me this and asked me how long I had been waiting. When I told her it was over 40 min late now, she personally called the company and the bus ended up showing up about 10 min later. The next day it was raining at night and we quickly found this out while in our room playing a game and hearing the drip of water. It was coming in through the broken caulk of the window. A big puddle was forming on the floor (which by the way my girlfriend had her laptop sitting here) and on the ledge of the window. After calling the front desk to inform them, a man came up, said they have had that problem before but there was nothing he could...

nice place

chris Sep 1, 2009

Would recommend to a friend!

graet location and clean rooms great hotel for the price i will stay here again. ...

good to be there****

JAY JAX Aug 6, 2009

Would recommend to a friend!

We stayed there only 2 nights. We spent only thru the night to get showers and sleep. There was nothing we could say bad ... things abt this hotel. We checked in around 09:30Am and our room was ready. Beds are very comfy. But I could hear next door talking that was a mom was talking to her child at 11:00pm.

Always a great stay

Kayla Aug 1, 2009

Would recommend to a friend!

We love staying at this hotel. This was our 4th time since March 2009 and once again, we had a great stay. The staff is ... always very friendly and caring. The rooms are in pretty good shape. It's not a brand new hotel so there is a little wear and tear in the rooms...usually the bathroom but nothing to ruin our stay. The location is perfect if you are looking to visit Universal or City Walk as well as shopping and other local attractions. Very easy area to navigate. The restaurant in the hotel serves great food too (always a plus). Last but not least, the price is ALWAYS resonable. Great deals. We will continue to stay at this hotel whenever we visit the area.

best western clearwater beach

larry Jul 14, 2009

Would recommend to a friend!

very enjoyable nice place to stay would come again right on the water ...

Good Hotel

The Professor Jul 12, 2009

Would recommend to a friend!

The staff was extremely friendly and knowledgeable. The check in and out was very fast. The only thing I was disappointed ... with is that in the area of the mini-market they were always playing Spanish music. They need to have a variety and not cater to just the Latino's. We all live in America and have different tastes.

Hotel Universal Orlando Florida

CK Jun 29, 2009

Would recommend to a friend!

We went to the Hotel Universal for 4 days. The pool and restaurant in the hotel were great and the staff was even better. ... The front desk people were very helpful and the park promoters inside the lobby were able to provide us with great deals on park passes and coupons for all different types of events. There is a trolly stop right next to the hotel so you dont even have to pay for cabs to the parks. It was a perfect hotel for us... The only negitives I can come up with sre if your looking for an outdoor tiki bar its only open certain months of the year and unless your ok with spending $25 on two not so great sandwiches do not eat at the deli inside, its the only place in the hotel that will rip you off. Other than that it couldnt have been a better stay.

nice But.........

Last Minute Traveler Jun 24, 2009

Would recommend to a friend!

We tried to check in early before we went to the park for the day but our room was not ready. we were able to check our bags, ... park the car and use the shuttle to the park before check in. once we came back around 9 pm service was fast and friendly, pool and hot tubs were nice. in the moning whne trying to get bording passes in the computer center, one pc was broken and the other would not print. It took over an hr to get my boarding passes printed out at the hotel desk. the staff was very nice just very frustrating.

very close to attractions

gina Jun 14, 2009

Would recommend to a friend!

really nice hotel, comfortable beds, roomy. ...

In ownership transition...

Marisa repeated area visitor Jun 3, 2009

Would recommend to a friend!

Good for the price, with friendly staff and excellent location. ...

Not the Taj Mahal

Snoopy Jun 2, 2009

Would recommend to a friend!

Staff was great, I was disappointed that my room didn't have a fridge or microwave oven. My hotel was hard to find because ... it still had the old Clarion name on it. When I called to make sure my room was ready before arriving, I was not told to look for the Clarion rather than the Universal. Could have saved me some precious gas and time.

Good Location for Universal / Wet&Wild

Orlando Jones May 26, 2009

Would recommend to a friend!

- No Gym, Orbitz stated that the hotel offered a fitness room, there is none. - No outlets for laptop computer near by the ... table/desk in the room, I had to squeeze in between the TV stand and wall to plug in my laptop. - Wi-Fi didn't work very well. Computers/internet available in the lobby were very slow. - Nice Jacuzzis, the motor for the east one was extremely noisy. - Poor health choices in the restaurant menu. - Walking distance from Wet and Wild. - Charged "Resort Fee" during check out, after booking online.