Hotel details


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There are only a few rooms left at this price, so we encourage you to book as soon as possible. Keep in mind that room availability can change at any time as demand changes, and when availability at a particular price runs out, the price for the room may increase.

   

Valentin Imperial Maya- Adults Only All Inclusive

User score 4.6 out of 5 See all reviews
Carretera Chetumal Puerto Juarez,Playa del Carmen, Mexico 77710
Book this hotel
from 323 USD
/ night*

Terms and conditions

*rate found for check-in Jan 15, check-out Jan 18

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD

Valentin Imperial Maya is an adults only all inclusive resort (+18), with more than half a mile white sand beach, located in Playa del Secreto (The Secret Beach) in the Riviera Maya. The property is designed in the style of a typical Mexican hacienda, with touches of a rich colonial decor, set amid tropical vegetation. It features a total of 524 Junior Suites & 16 One Bedroom Suites with spectacular views of the Caribbean, Lagoon or Pool. All Junior suites categories are distributed in two and three story villas and are equipped with a Jacuzzi or hydro massage bathtub. Some rooms are equipped with facilities for handicapped guests. This hotel offers Banquet facilities, Bar, Beauty Salon/Hairdresser, Business centre, Concierge, Conference facilities, Currency exchange, Doctor on call, Dry cleaning, Gift shop, Gym / Fitness facilities, Internet access - High-Speed, Internet access - Wireless, Laundry service, Lift / Elevator, Lobby, Night club, Non-smoking rooms, Reception, Restaurant, Room service - 24 hrs, Safe deposit box, Business center. HONEYMOON & ANNIVERSARY SPECIAL - FREE AMENITIES Min. 7 nights -Welcome letter -Fruit basket & Sparkling wine upon arrival -Honeymoon in room breakfast the first day after your arrival. -Honeymoon turn down service -10% discount on all Spa treatments -Romantic dinner - with previous reservation Min. 3 nights -Flowers -Sparkling wine upon arrival To obtain the above mentioned amenities it will be necessary to mention honeymoon request at booking time, present upon arrival copy of the marriage certificate with a maximum of 90 days after the marriage.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Jan 15, check-out Jan 18

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.6 out of 5

(152 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: Carretera Chetumal Puerto Juarez, Playa del Carmen, Mexico  77710  

 
 

Area served

Playa Del Carmen

Area airports

Cancun International Airport

Description

Resort is located 25 minutes from International Cancun Airport, 30 minutes frome Cancun and 20 minutes from Playa del Carmen.

Amenities

  • Meeting/banquet facilities
  • Wireless internet
  • Free Parking
  • Health Club
  • Fitness room
  • High Speed Internet
  • Internet Access
  • Handicapped rooms/facilities
  • Concierge
  • Spa services
  • Business center
  • Room service
  • Conference Facilities
  • Free Breakfast
  • Pool
  • Restaurant

Dining

Fish & Seafood

Serving seafood and lobster in a restaurant with Caribbean Sea views.

Il Olivo

Serving pasta and other Italian specialties.

Ginger

Menu includes Japanese dishes. Dinner only.

Lobster House

A variety of lobster-based dishes is accompanied by tropical drinks.

La Hacienda

Serving Mexican food for dinner each evening.

Don Miguel Main Lobby Bar

Elegant bar serving national and international liquors.

Le Marchè Buffet Restaurant

nternational cuisine served amongst tropical gardens and ponds. Continental and buffet breakfast; lunch. Located in the main Restaurants and Bars Building.

L'Alsace

Gourmet restaurant with wine-pairing menu. Open for dinner each evening. Air-conditioned. Located in the Specialties Restaurant Area.

Beach Restaurant

Steakhouse, with seafood and lobster pot options. Oceanfront restaurant with a Caribbean ambience in a thatched-roof palapa-style building. Open-air and terrace dining available. Breakfast, lunch, and dinner served.

Please enter check-in and check-out dates to the right to select a room

Silver Jr Suite

This room offers one king size bed along with Air conditioning, Alarm clock, Balcony / Terrace, Bathrobe, Bathroom amenities, Cable / Satellite TV, CD player, Ceiling fan, Clothes dryer, Color TV, Disabled facilities, DVD player, Hairdryer, Internet access, Iron / Ironing board, Jacuzzi / Whirlpool / Spa bath, Mini bar, Non-smoking rooms, Pay-per-view movies, Radio, Safe in room, Stove / Oven, Telephone, Valet service, Video player, Voicemail, Washing machine.

Golden Jr Suite

This room offers one king size bed or two double beds along with Air conditioning, Alarm clock, Balcony / Terrace, Bathrobe, Bathroom amenities, Cable / Satellite TV, CD player, Ceiling fan, Clothes dryer, Color TV, Disabled facilities, DVD player, Hairdryer, Internet access, Iron / Ironing board, Jacuzzi / Whirlpool / Spa bath, Mini bar, Non-smoking rooms, Pay-per-view movies, Radio, Safe in room, Stove / Oven, Telephone, Valet service, Video player, Voicemail, Washing machine.

Golden Jr Swim up suite

This room offers one king size bed or two double beds along with Air conditioning, Alarm clock, Balcony / Terrace, Bathrobe, Bathroom amenities, Cable / Satellite TV, CD player, Ceiling fan, Clothes dryer, Color TV, Disabled facilities, DVD player, Hairdryer, Internet access, Iron / Ironing board, Jacuzzi / Whirlpool / Spa bath, Mini bar, Non-smoking rooms, Pay-per-view movies, Radio, Safe in room, Stove / Oven, Telephone, Valet service, Video player, Voicemail, Washing machine.

Deluxe Jr Suite

This room offers one king size bed or two double beds along with Air conditioning, Alarm clock, Balcony / Terrace, Bathrobe, Bathroom amenities, Cable / Satellite TV, CD player, Ceiling fan, Clothes dryer, Color TV, Disabled facilities, DVD player, Hairdryer, Internet access, Iron / Ironing board, Jacuzzi / Whirlpool / Spa bath, Mini bar, Non-smoking rooms, Pay-per-view movies, Radio, Safe in room, Stove / Oven, Telephone, Valet service, Video player, Voicemail, Washing machine.

Jacuzzi Honeymoon Junior Suite with Private Balcony

This room offers one king size bed along with Air conditioning, Alarm clock, Balcony / Terrace, Bathrobe, Bathroom amenities, Cable / Satellite TV, CD player, Ceiling fan, Clothes dryer, Color TV, Disabled facilities, DVD player, Hairdryer, Internet access, Iron / Ironing board, Jacuzzi / Whirlpool / Spa bath, Mini bar, Non-smoking rooms, Pay-per-view movies, Radio, Safe in room, Stove / Oven, Telephone, Valet service, Video player, Voicemail, Washing machine.

One Bedroom Diamond Suite

This room offers one king size bed or two double beds along with Air conditioning, Alarm clock, Balcony / Terrace, Bathrobe, Bathroom amenities, Cable / Satellite TV, CD player, Ceiling fan, Clothes dryer, Color TV, Disabled facilities, DVD player, Hairdryer, Internet access, Iron / Ironing board, Jacuzzi / Whirlpool / Spa bath, Mini bar, Non-smoking rooms, Pay-per-view movies, Radio, Safe in room, Stove / Oven, Telephone, Valet service, Video player, Voicemail, Washing machine.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Jan 15, check-out Jan 18

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.6 out of 5

(152 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes Orbitz reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes Orbitz reviews unique

How to submit a review

Most recent reviews

Score

5 out of 5

Awesome Resort

Big Jerry Dec 27, 2009

Would recommend to a friend!

Everything from check in to check out was easy and relaxed. One of the best parts was the no reservation policy at ... restaurants. We ate in a different one each night. No buffet stuff here. The food was excellent. Not quite on par with cruise, food but close. We has to wait a couple of times - no longer than 20 minutes- but you just sit in the Plaza with a drink and listen to the music.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Exceeded our expectations by a mile!!

Denny D Dec 27, 2009

Would recommend to a friend!

We spent our honeymoon at Valentin during Christmas. The staff was super friendly, and this two-year-old property is well ... kept. Everyday we can see the staff trimming, and performing general up-keep of the property (without disturbing the guests, of course) The food was fantastic! We were impressed by all the restaurants we went to. The room is modern and every room has nice balcony views. The nightly entertainment was great also. You can tell that the performers put forth a lot of efforts in preparing the shows. The beach is a bit rocky; however, from talking to other travelers in Playa, the rocky beach is not unlike all the other hotels located north of Playa del Carmen. We've heard that as beaches get closer to Tulum, they get less rocky. All in all, a GREAT experience! Highly recommended, especially for their price range!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
3
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

4 out of 5

Extended Weekend @ the Valentin Imperial

Big Papa Dec 15, 2009

Would recommend to a friend!

The Valentin Imperial is one of the best all inclusive resorts my wife and I had stayed in. The staff was great and the ... services were excellent. The food was not so bad but having 24-hr room service made it great. Our only complaint was that our Internet service was never fixed despite numerous requests made at the front desk. We were told that this problem would be taken care of however the problem remained until we checked out. We truly wished we had more time to stay longer and we are looking forward to our next trip at Valentin.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
3
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples


Expand full review


See all 152 user reviews

Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Quick tips from our users

Dining tip, In Hotel

The lobster resturante has a wait, so show up early to get seated quickly.

--Matt, Louisville, KY Dec 14, 2009

Dining tip

Order more than one drink at a time at the pools and get to dinner at 6pm. Even if you don't want to eat then you can get in the list for a later time and avoid having to wait until 8 or 9 to eat! Take advantage of the 24/7 free room service!

--Niki, Dallas, TX Dec 12, 2009

Dining tip, In Hotel

STAY AT THE HOTEL & EAT THERE! SINCE ITS ALL INCLUSIVE AND THE FOODS TERRIFIC YOU CANT GO WRONG !!!

--Petty Family Racing !!!, Lancaster, Calif. Dec 10, 2009

See all quick tips

Reviews from our customers

Overall score

4.6 out of 5

(152 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

5 out of 5

Awesome Resort

Big Jerry Dec 27, 2009

Would recommend to a friend!

Everything from check in to check out was easy and relaxed. One of the best parts was the no reservation policy at ... restaurants. We ate in a different one each night. No buffet stuff here. The food was excellent. Not quite on par with cruise, food but close. We has to wait a couple of times - no longer than 20 minutes- but you just sit in the Plaza with a drink and listen to the music.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Exceeded our expectations by a mile!!

Denny D Dec 27, 2009

Would recommend to a friend!

We spent our honeymoon at Valentin during Christmas. The staff was super friendly, and this two-year-old property is well ... kept. Everyday we can see the staff trimming, and performing general up-keep of the property (without disturbing the guests, of course) The food was fantastic! We were impressed by all the restaurants we went to. The room is modern and every room has nice balcony views. The nightly entertainment was great also. You can tell that the performers put forth a lot of efforts in preparing the shows. The beach is a bit rocky; however, from talking to other travelers in Playa, the rocky beach is not unlike all the other hotels located north of Playa del Carmen. We've heard that as beaches get closer to Tulum, they get less rocky. All in all, a GREAT experience! Highly recommended, especially for their price range!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
3
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

4 out of 5

Extended Weekend @ the Valentin Imperial

Big Papa Dec 15, 2009

Would recommend to a friend!

The Valentin Imperial is one of the best all inclusive resorts my wife and I had stayed in. The staff was great and the ... services were excellent. The food was not so bad but having 24-hr room service made it great. Our only complaint was that our Internet service was never fixed despite numerous requests made at the front desk. We were told that this problem would be taken care of however the problem remained until we checked out. We truly wished we had more time to stay longer and we are looking forward to our next trip at Valentin.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
3
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

AMAZING HOTEL

TatyanaM Dec 15, 2009

Would recommend to a friend!

This was an amazing hotel, the best all-inclusive that we've ever stayed in! We strongly recommend using USA Transfer for the ... transfer from the airport to the hotel ($40 + tip), and on the way back we just took a taxi. The food was amazing, French restaurant and Thai/Indonesian were our favorites. The Italian was the least favorite, but still was ok. The pool is big, and there's always something to do. What impressed us the most though, was the service. No small detail was overlooked! The service was really on par with some of the top hotels in the world that we've stayed in. The only bad note that I can say was the bed. It was way too soft and cushiony, but we are not used to that. I can't say that it's the fault of the hotel though, since it's such a personal preferrence.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Stay here and be treated like Kings!!!!

Matt Dec 14, 2009

Would recommend to a friend!

This hotel provided the best vacation I have ever been on. The rooms... amazing. The food.... amazing. The grounds .... ... amazing. I felt like I was a king for a week. The staff were very friendly and attended to your every need. During the trip the hotel has activities to participate in, if you want, games in the pool, casino night, dancing, and shows every night. You can be active or just loaf around as you please. This was my first all inclusive and really don't have the words to say how impressed I was with the Valentin. I am already starting to plan my next trip back.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip, In Hotel

The lobster resturante has a wait, so show up early to get seated quickly.


Expand full review

Score

5 out of 5

Quick tip

Amazing!!!!!!!! Will be going back!

Niki Dec 12, 2009

Would recommend to a friend!

Beautiful rooms- sometimes maid service came later in the day but they always did a good job. The staff was very quick and ... courteous. The restaurants were all amazing- we ate at the Japanese one 4 times! If there was something that you ordered that was not great or if it was not enough, you can order more! The pool was beautiful! Huge with lots of places to sit. You had to get there early though to save good seats. The beach was the same- lots of room though and for the most part really clean. A few spots were rocky and everyday it was pretty wavy. Many people still went all the way into the swimming area and it was great to just get your feet wet. The entertainment was great and the staff did a great job to get people involved in the games during the day. At night the shows were amazing and theme night a lot of fun! Always live music in the main plaza and lots of dancing. The Sports bar was our groups' main hang out/ meeting point and always had the games plating on tv. The grounds were so perfectly and beautifully manicured! The tropical plants and water features with the covered bridges were stunning! There were quite a few people there when we visited which was nice because we met many ccol groups of travelers but it was not over crowded. The restaurants didn't have too long of waits to get in and we always needed a table of at least six. If there was a wait, we just grabbed a drink and if we were starving ( which we never were- food is everywhere here!) we could go to the early dinner buffet for theme night to get a snack! The drinks were great- never light on the alcohol. We had a group of about 30 for a wedding and everything went off without a hitch! The wedding planner was always there and had her staff decorate with everything we brought- about 6 boxes of decorations! I don't have anything bad to stay- this place was outstanding! I guess the only downfall was that the grounds are pretty big and there can be a lot of walking- which is not a bad thing with how much we ate! However, we stayed in building 1 and had friends in buildings 11, 8, and 6 and it can be easy to get a bit turned around if you are not sure where you are going!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip

Order more than one drink at a time at the pools and get to dinner at 6pm. Even if you don't want to eat then you can get in the list for a later time and avoid having to wait until 8 or 9 to eat! Take advantage of the 24/7 free room service!


Expand full review

Score

5 out of 5

Exquisite resort

New Mother-in-law Dec 10, 2009

Would recommend to a friend!

I've been to several all-inclusive resorts and this one was by far the best. I heard the same comment from several other ... travellers. Our only negative was that we were overchaged for our taxi fare back to the airport, but I don't know how much control the resort has over that.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Great Place

Great Time Dec 10, 2009

Would recommend to a friend!

Over all, very good. Staff try hard to please. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Awesome Adult getaway Peaceful/Yummy/Fun

Petty Family Racing !!! Dec 10, 2009

Would recommend to a friend!

The whole trip was Wonderful! The Price was Excellent for all we received! The Beach was BEAUTIFUL! Wonderful ... Hotel,Staff/Service,Food (5 coarse meals & 2 Big buffets)Beautiful Dining 8 different types of dinners to choose from French,Italian,American,etc(Food was Fabulous!) 3 Lg pools to choose from or go to beach right there also! Bars on the beach for drinks(all inclusive made it so easy, we brought a lot of dollars for tips,which they appreciated very much!) Everything was always kept very clean & Prestine! It was all Inclusive so we got a little spoiled to say the least! Everyone needs a vacation like this to take a break and have No Worries! In fact the day we left (by the Pool) I heard the song playing, "BE HAPPY! DON'T WORRY!I said to my husband; "This song fits this place perfect!" Thank You [...] We all had a Wonderful time!& Can't Wait to go back !!! Thank You also Valentine Imperial Maya, for A Wonderful Time! You all made celebrating our 24th Anniversary very Special! The Wine/choc in our room! (oh did I mention great room service!) Sincerely, Mr & Mrs. Petty [...] It was Fun times shell hunting on the gorgeous beach,eating,drinking,relaxing enjoying the Peace!! with you [...] see ya soon!) :)MERRY CHRISTMAS & HAPPY NEW YEAR TO ALL !!! :D

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family

Dining tip, In Hotel

STAY AT THE HOTEL & EAT THERE! SINCE ITS ALL INCLUSIVE AND THE FOODS TERRIFIC YOU CANT GO WRONG !!!


Expand full review

Score

5 out of 5

Relaxation

JP Dec 8, 2009

Would recommend to a friend!

Great... very helpful staff, beautiful resort! ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Valentin Heaven

Valentin Dec 8, 2009

Would recommend to a friend!

We went for a wedding for some friends. We had plans of going off resort and into Playa del Carmen, but we were enjoying the ... resort and all its amenities that we decided to just stick to hanging out at the resort.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
4
Hotel Staff:
4
Value:
5
Dining options:
5

Traveler type: Friends

Dining tip, In Hotel

The food portions were a bit smaller than what we believed the average person could eat. So we selected a couple of other main courses as well. The food was amazing in all of the different restaurants.


Expand full review

Score

5 out of 5

Valentin Imperial Maya

P and S Dec 7, 2009

Would recommend to a friend!

Outstanding hotel/resort. Food was well prepared, wide variety and attractively presented. While it is always easy to overeat ... and find foods that taste great while not being overly healthful, The Valentin tries to allow you choices that are not only flavorful, but healthful, too. We found nothing lacking in the accomodations. The room we had was spotless, comfortable and modern. We especially liked the free access to the internet while there. This is an especially nice benefit, so that we continued to be able to connect with our family and remained aware of what was happening at home. Bring a network cable to utilize this feature. Our room, and we assume all the others, had a widescreen TV with about 30 cable channels, about half in english or at least english subtitled. There was also a small DVD player; guests may want to bring along a few DVDs for late night viewing... we can't imagine why you'd want to waste time during the day watching TV! Many resorts of this size and type have daily evening entertainment and the Valentin is no exception. The shows were well produced and entertaining. The performers were talented and clearly enjoyed what they do. The variety was such that most anyone would find several shows that were enjoyable and worthwhile. The number of great restaurants on the resort site made certain that we got a wide variety of foods and styles of food. The waitstaff is very attentive and make certain that your dining experience is completely enjoyable and relaxing. The only "downside" to this resort: the ocean shore was somewhat rocky in areas and there is a small area to enter the water where there is sand below. We recommend that guests bring water shoes to overcome this. We are already starting to plan for the next time we will go to this resort. We couldn't have been happier with this resort or how it is run.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Outstanding hotel

tiger traveller Dec 6, 2009

Would recommend to a friend!

The valentin had first class service from the front desk, the restaurants and bars to the housekeeping staff. Everyone was ... friendly and had a can do attitude.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Relaxation at its best (and cheapest!)

Beach Bum Dec 5, 2009

Would recommend to a friend!

You can't beat this hotel for the price. Check-in was a breeze, including pina coladas while we waited and a complimentary ... upgrade to an ocean front room. The staff couldn't have been more friendly and accommodating. The bartenders will give you whatever you want- don't be shy about asking for premium liquors or for them to add an extra shot to your drink- they do it happily. We didn't even have to tip to get good drinks, but we did because the bartenders were so nice. The restaurants were across the board awesome. Some items on the menu are obviously going to be better than others, but everything ranged from really good to amazing. We never had to wait for a table even during peak dinner time and this hotel doesn't use reservations so that was nice not to hassle with. At breakfast, there are chefs out making up omelets with your choice of ingredients, they also make crepes and pancakes stuffed with chocolate, bananas, etc. They'll make whatever you want, just ask even if you don't see it (although you might have to ask in spanish for them to understand). For lunch there are only two places open, the restaurant by the pool and one by the lobby. Both had good food, but the one by the lobby (a further walk) had a bigger variety and again a chef out grilling fresh meat and veggies. The pool was immaculate and big. Some people were taking the lounge floaties out of the pool and stashing them by their chairs which was rude, but we never had a problem finding some within a short time anyway. There are games and activities going on at the pool- nothing too exciting, but gives you something to do or things to look at. The beach is beautiful and you can walk for about a mile or so. The waves were a little rough and not great for body surfing, but at least there were waves. You could definitely still go in without danger, they just rose and broke too quickly to catch, if you're into riding them. They have wave runners and boats to take out, but the rough waves don't really allow for that, at least not when we were there. Bottom line, this hotel is incredibly cheap for the quality, the staff was always professional and friendly, and you can always get what you want/need if you ask! Don't hesitate to book!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
3
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


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Score

5 out of 5

Quick tip

We love this Place!

ldkbsk Nov 28, 2009

Would recommend to a friend!

This was our second stay at the Valentin and we had a wonderful time. From the moment we arrived until the day we left the ... service was impeccable. Food and drinks are plentiful everywhere, you will never go without! We plan to return next year.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip

If you plan to eat after 7:30 PM, you may have to wait for a table.


Expand full review

Score

5 out of 5

Quick tip

Amazing resort

Louise Nov 25, 2009

Would recommend to a friend!

We wanted a nice resort, comfortable room & nice weather at a good price. We got much more than what we expected for an ... unbelievable price. It was absolutely breathtaking. The room was large and beautifully decorated with a big jacuzzi, 2 balconies. Marble bathroom. Super comfortable King Size bed. We were in a Silver room which is a little more 'deluxe' than the regular junior suite. The food was the best, no reservation needed. The beach was beautiful, very large. Waiters on the beach which was awesome. Employees were eager to please. Out of our 5 last trips at Riviera Maya, this was by far the best. All the "a la carte" restaurants were excellent, much more than what you would expect in an "all inclusive". [...]

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Shopping tip, Short Drive

Go to Playa del Carmen. Take the "Collectivo", it's only $2.50 and it's very safe. You go to the entrance of the resort and wait. It's a van with the name "collectivo" written on the side. They go everywhere.


Expand full review

Score

5 out of 5

Awesome!!!

Love to Travel Also!! Nov 16, 2009

Would recommend to a friend!

Our stay at the Valentin was over the top. Beautiful, relaxing, top notch service, outstanding food, fantastic room, huge ... pool, great beach. I can't imagine anything better. I would highly recommend this resort.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

4 out of 5

Great week at Valentin

soontobemrsk Nov 16, 2009

Would recommend to a friend!

We really enjoyed our week at the VIM. When we were there, the other guests were mostly honeymooners or older couples, almost ... no single people. It has potential to be a party with the right people, but was not really while we were there. At night most people just gather in the plaza to drink and listen to music or walk around the grounds. It's dark at night, so bring a flashlight. We saw Sunday and Monday night football games in the sports bar. Bring a floatation device if you know you'll want one(they get claimed early) and if you want a good lounge chair at the pool get up early (like 5:30-6am) and throw your towel and a book on some. Then go back to bed. Otherwise you probably won't have a place to sit around the pool.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Fantastic Vacation

sdbigmac Nov 12, 2009

Would recommend to a friend!

Beautiful resort, incredible service, great beach. Absolutely no complaints whatsoever. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Time savers tip

USA Transfers was perfect, waiting for us at the airport, quick transfer in nice clean vehicle with great drivers.


Expand full review

Score

4 out of 5

Fantastic value

Laraeden11 Nov 10, 2009

Would recommend to a friend!

Large resort with beautifully landscaped grounds. The rooms were elegant and clean. The food was wonderful. Best buffets. ... French restaurant (try the Chateuabriand, goat cheese salad, quiche, and apple tart) and Lobster Pot (try the tuna bites and Alaskan King Crab legs) were the best for food and service. But avoid the Lobster Pot and Steak house if it's raining cause they flood! The Mexican restaurant was alot of fun. The steakhouse was good but not great. The Japanese and Indonesian food was average at best. Didn't try the Italian but heard it was good. The beach and pool were gorgeous, get your chairs early cause people reserve them. And bring your own floats or get out early and tuck one under your chair. The drinks were weak and watered down. Ask for shots on the side if you like stronger drinks. The bar service was slow but the servers at the pool and beach move pretty quickly. They needed more rainy day activities. The food at Secrets Carpi is better as are the rooms but the resort is smaller and not as nicely landscaped. The Iberostar was a lot more fun but the food wasn't as good, but the drinks were much better. But the Valentin Imperial Maya was a great value. We would go back in a heartbeat.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
3
Maintenance:
3
Location:
5
Room cleanliness:
4
Hotel Staff:
3
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review


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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Sort tips by: most recent | distance from hotel

Dining tip, In Hotel

The lobster resturante has a wait, so show up early to get seated quickly.

--Matt, Louisville, KY Dec 14, 2009

Dining tip

Order more than one drink at a time at the pools and get to dinner at 6pm. Even if you don't want to eat then you can get in the list for a later time and avoid having to wait until 8 or 9 to eat! Take advantage of the 24/7 free room service!

--Niki, Dallas, TX Dec 12, 2009

Dining tip, In Hotel

STAY AT THE HOTEL & EAT THERE! SINCE ITS ALL INCLUSIVE AND THE FOODS TERRIFIC YOU CANT GO WRONG !!!

--Petty Family Racing !!!, Lancaster, Calif. Dec 10, 2009

Dining tip, In Hotel

The food portions were a bit smaller than what we believed the average person could eat. So we selected a couple of other main courses as well. The food was amazing in all of the different restaurants.

--Valentin, Carrollton, TX Dec 8, 2009

Dining tip

If you plan to eat after 7:30 PM, you may have to wait for a table.

--ldkbsk, Chicago Nov 28, 2009

Shopping tip, Short Drive

Go to Playa del Carmen. Take the "Collectivo", it's only $2.50 and it's very safe. You go to the entrance of the resort and wait. It's a van with the name "collectivo" written on the side. They go everywhere.

--Louise, Montreal, Canada Nov 25, 2009

Time savers tip

USA Transfers was perfect, waiting for us at the airport, quick transfer in nice clean vehicle with great drivers.

--sdbigmac, Phoenix, AZ Nov 12, 2009

Recreation/Attractions tip

We booked a zipline and snorkeling trip through selvatica from our hotel lobby. it was amazing. the guides were very nice and friendly and it was one of the best days we had. Also check out the shows at the hotel, they were all well preformed and entertaining.

--shakezoola, kansas city Nov 9, 2009

Dining tip, In Hotel

Bring a stack of one dollar bills for tips for the hotel staff, as most of the servers do not carry cash and cannot make change. We brought a bundle of 100 ones and that lasted for the week.

--NYStateofMind, New York Nov 4, 2009

Dining tip, Short Walk

There are at least 6 different restaurants at the hotel to choose from, so enjoy all that they have to offer

--Mexico Kurt and Kathy, Keizer, OR Oct 26, 2009

Money savers tip

Outside the hotel a lot of things are cheaper in pesos...

--Kent, Milwaukee Oct 22, 2009

Dining tip, Short Walk

they are not strict about shoes/slacks -- if you refuse to where khakis/pants/dresses and want to wear jeans, you will not be asked to change.

--brad, pennsylvania Oct 19, 2009

Shopping tip, In Hotel

Go on5Ave shopping in Playa Del Carmen the Hotel has a day trip from 10:30 to 2:30 for $15 each. DONT PAY FOR $$$$ CAB!!! Awesome experience and cheaper souveniers.

--chi, Brooklyn, NY Oct 16, 2009

Dining tip

There are 7 restaurants on the premises. We loved the French (great French Onion Soup and Chateauxbriand) and the Japanese ones. House wine was always included with the meals.

--Janetelaine, Elkhart, IN Oct 11, 2009

Money savers tip

Get the transfers for the hotel. The hassle with cab drivers and different fares was very stressful

--Mr S,, Clearwater, Florida Oct 5, 2009

Dining tip, In Hotel

Make sure to try all of the dining options. This restaurant has fantastic food.

--Ellie, Texas Oct 1, 2009

Dining tip, Short Walk

Order an appetizer for each person, and a salad/soup. The portions are really small.

--Honeymoon Couple, Virginia Beach, VA Sep 23, 2009

Nightlife tip, In Hotel

More available activites

--JW, Allentown, PA Sep 22, 2009

Shopping tip, Short Drive

If you go in to Playa del Carmen to shop, take a cab and share with another couple. It's less expensive than going through the hotel. The driver will wait and you can come and go on your own time.

--Travelers for Romance, Michigan Sep 14, 2009

Dining tip, In Hotel

Try them all! The Japanese and the French were our favorites. The service at the Japanese was A-one!

--Happy Camper, Paris, AR Sep 13, 2009

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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

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