Hotel details

the good the bad

jiggy-mama Dec 1, 2009

Would recommend to a friend!

check-in was verey slow took almost 1hr. ...

AVERAGE

senorita Nov 29, 2009

small beach area, food not so great, alcohol bottom shelf, water tasted funny, bottled water costs extra ...

Fantastic family getaway

JACO Nov 28, 2009

Would recommend to a friend!

IT WAS FINE ... IT WAS JUST NOT Quiet and Restful AT ALLIN THE ROOM.. AND NOT VERY CLEAN ... BUT THE BEACH ANT THE POOL ANT ... THE FOOD AND DRINKS WAS GREAT...

Don't fall for the pictures!!!!

Angy Canadian....and we like EVERYTHING! Nov 23, 2009

I have done a lot of travelling and stayed in numerous resorts and this entire experience was by far the worst. We started ... off on a bad foot when we got to the hotel and our room wasn't what we had booked. They had given us two double beds on the ground floor when I had booked a king room on the top floor with an ocean view and balcony. They gave me a key to check out one of the rooms that I had originally booked and when we went to see the room it was occupied! We decided to take one of these rooms and they proceeded to tell me that it would be an extra $230 US to 'upgrade'! This was the room that I booked!!! We were on our first romantic holiday together so we sucked up the extra costs so that this holiday could be what we had planned it to be. We settled into our room and went down for dinner...good food, I will admit. We went to the lounge for drinks and was told that last call was @ 1am. The site advertises that it is 24 hour drinks. We thought that we would go to the disco within the resort for a dance...THERE IS NO DISCO...again something that was in the add. In the morning we wanted to go to the gym that they were suppose to have...NO GYM!! The weather was awful while we were there so we thought that we would take in a few tours, not something that we had originally planned to do. But with no sun, what else is there? I will warn you to not book within your resort. We easily could have save $400 US by booking less that a block away. BRUTAL!!!!! Our tours were continuously cancelled due to weather, and we were refunded our money on the last day for the ones we were unable to attend. Why didn't anyone advertise that November in Cancun is hurricane season? Thanx for that! The resort does however have a beach front...don't be fooled! It is located at the mouth of the lagoon and the water is disgusting! It is shallow for as far as you can walk, the tide doesn't change, it is brown, murky, smelly and gross! AGAIN, DISAPPOINTED! This is not the blue water that is in the pictures! However, we did get the chance to see it when we went pairasailing :) I would suggest this to anyone! With the weather being as bad as it was the resort did not make any effort to entertain us in any other way. There were no inside activities to occupy your time. The night shows were only an hour long so this didn't make up for any thing either. I found the staff to be quite rude, the front desk especially. We were charged extra for everything that we requested. This includes a lock box, a reefer, water (don't drink the bottles in the room, they cost $3 US each, go to walmart), local phone calls to make reservations. I am surprised the elevator wasn't coin operated! This resort may be cheap to get to but they revoke the savings once you get there. The restaurants were not open when they said that they would be in the program...this could be due to the weather, not sure? If and when you can get the sushi that is advertised...IT IS AMAZING! [...] Another word of advise for duty-free shopping...be aware that if you do not have a direct flight you will be charged extra for shipping at your first stop. We were charged and extra $30 US to box our duty-free purchases to get them into Canada...again revoking the savings! If you haven't already gotten the picture, we are extremely disappointed with our trip! We got over the fact that the sun wasn't shinning...don't go to Cancun in November is the life lesson learned here. But the fact that the resort was nothing that it had claimed to be is my main issue. Who is to blame here? The resort? [...] Either way I hope that this is rectified and they do not continue to disappoint others with their false advertising. I can say with the utmost certainty that I will never stay at an Oasis Resort[...] again! Be careful when booking, you get what you pay for!

Average, Ordinary

Maxwell Murder Nov 20, 2009

Hotel was kept clean, staff was courteous, rooms were nothing special, but the walls are paper thin. Food was okay. The ... restaurants in the hotel were fine, but I recommend skipping the buffet all together. Location isn't great, but bus rides are cheap. I had read a bunch of reviews before my stay, and overall I think they were fairly accurate. Not a terrible place to stay, but nothing special either. I'll try a new place next time.

Worth it for an all-inclusive

Guch Nov 18, 2009

Would recommend to a friend!

Our first experience at an all-inclusive and we would do it again. Great variety in food, not so much with wine. Not a lot of ... beachfront, so we were in our chairs claiming sand by 8:30 am.

Great Vaccation

Nana Jane Nov 14, 2009

Would recommend to a friend!

My daughter and myself really enjoyed our stay with you,The gardens were wonderful, the hotel was really clean and the staff ... were very helpful and friendly.The only downfall was that the water in the bathroom was brown sometimes and had an odor to it, but other wise everything was great.On showing photos to my husband, he has decided to come with us when we come back.

november 2009

john Nov 12, 2009

Would recommend to a friend!

service was great but maintenance was a little slow to address problems ...

Great hotel for the money

Big ole Bear & Mrs. Big ole Bear Nov 11, 2009

Would recommend to a friend!

We had a great time. The only thing was getting adjusted to the food. Everyone else there seemed to enjoy it. The staff ... worked very hard and were very helpful. We had to tip to get washclothes though, but whats a buck here or there. The room was clean, the pool was great. The staff was very helpful. No one really tried to sell us time share there, they asked us about tours once or twice and that was it. The noise wasnt that bad either considering they are reconstructing the bridge. We tried Oasis Cancun and liked the food and the beach better there. We had a great visit and I would return.

Unbeatable for the price

Salem Nov 11, 2009

Would recommend to a friend!

This was a great value. There was only 1 main restaurant, buffet style. The other 2 were only open 1 - 2 days per week. ... The Asian restaurant was being renovated. The staff was very friently and helpful. Watch out for the time share people!

The bad, the worse and the awful

Dreams Cancun Next Time Guy Nov 3, 2009

I'm a veteran of many an all-inclusive. This place was really poor. The restaurants were awful, no service and food was very ... low quality (exception for the buffet; it was good but the same thing every day). The beach was nice, but the chairs were uncomfortable. No beach drink service; no bars past 11pm and the bars they had have little real booze; the rum is in a bar gun! So, you end up drinking Corona. Anyway, the room has no operational window, so can't enjoy breezes in the room. Rooms are smelly; lots of mildew and broken fixtures, curtains, etc. The Dreams property down the road is WAY better; next time I pony up a few extra bucks. Don't waste your time at this hotel; it ruins the trip. Also, the timeshare people are really really harassing...no means no lady!

Fantastic family getaway

Rada Nov 2, 2009

Would recommend to a friend!

I visited Chechenica & Excaret. They are incredible. This was my first trip outside at Canada. ...

OASIS Hotels...The NON All inclusive

All inclusive hunter. Nov 2, 2009

Would recommend to a friend!

The OASIS hotels are good for price and price only. Upon walking to our room, the big clump of hair in the hall wasn't the ... welcome mat we were expecting. I live in Mexico and go to cancun at least once a month. The Oasis hotels offer a good price, but the "all inclusive" is only half true. Most all inclusives include drinks in your room or at least a fridge. The OASIS chain pulled the fridges out and offer you a package of drinks to buy. Thats ridiculous! If you want a bottle of water they should have them provided. There is also too little staff at the bar, so be patient if you are waiting for a drink. The bartender might have to prepare his bar while the line of people just keeps getting longer. I've stayed in the Viva Beach, Palm Beach, and the Caribbean. The Cribbean is the best and newest. The only reason I stay here is the price, not the quality. If you are going budget and want to sit on a beach, this place is ok. If you want a place with impecable customer service and ammenities, pay a little more and look elsewhere. Overall, I've stayed in about 25 hotels in Cancun and the riviera maya. Just remember, you get what you pay for.

Great Deal for All Inclusive

[...] Oct 24, 2009

Would recommend to a friend!

This hotel was pretty great. For an All Inclusive I was a little worried how it would turn out considering I spent under ... 600$ round trip for 6 nights. The food was pretty good. There are several options to choose from though I would have thought it being Mexico the Mexican restaurant would have been much better. The Asian/sushi and seafood restaurant by the pool had several options that were good. The alcohol that was part of the inclusive package was ok to say the least. As far as beer well Corona, and more Corona cause that's all they offer which kinda stinks. But on the other hand you can just get drinks of several varieties with liquor(non brand name). So overall I would say that is pretty good. Nightlife: Nightlife outside of the hotel well its Cancun so there's variety of things you can do. All the taxi drivers try to make you pay 10$ U.S which is a rip! You can always haggle a 4$ taxi from the hotel if you walk 100 yrds from the hotel. Or walk about 5 mins an take the bus for less than 4 dollars for four people. O and be sure to try and get some sort of deal as far as transportation from the Airport to the hotel. Apparently they only offer one taxi cab service from the airport to the hotel zone. Otherwise you can take the bus or be a sucker like our group an pay 60$ US.

Unbeatble location for the price

FRIEND Oct 23, 2009

Would recommend to a friend!

GOOD FOOD ...

Good price but additional charges

Unhappy camper Oct 21, 2009

Last year was in newer part. Was told that was closed becasue of low season. Met a number of peole housed in newer ... tower.lEmploy said it best by stating we say we are all-inclusive but are not as we charge for water in room and daily fee for use of in room safe. If you have your own laptop they charge the same for internet service as if you were using their desk top. Refrigerator provided in newer tower but was charged $5 a day for one. Will never return.

The real story about Oasis Palm Beach

PK BROWN Oct 21, 2009

After searching and reading reviews on this hotel here is what we found. We stayed for 6 days. The hotel itself was very ... nice and clean for the most part. The front desk was very business and to the point about additional charges ( in-room safe, room service, phone etc). We had a "lagoon view" room and found it decent. We were surprised that they had no blankets on the bed though. Don't touch the bottled water or you will be charged $3.00 each. Also no ice vending machine and if you want a refer they charge you $5.00 per day. The Mexican service was good but the food was mediocre. The first time we ate there our food was luke warm. The fish tacos were great and the ribs were terrible. The coffee was the best we've ever had. The Asian restaurant was much better but the a/c was off and it was very hot and humid while eating dinner. Because the place was so hot, I had reservation about the raw fish but eat it and enjoyed it anyway. The third restaurant never opened. The buffet was probably the best food at the hotel. Most was Tasteful and served hot. For breakfast, be sure to have the short-order cook you a personalized omelet. They also have a fresh fruit bar but unless you look for it you may not know it's there. The pool-side hamburger stand served fresh and hot burgers w/fries or nachos. Never realized the sushi bar until the last day. The bad points are this: they have a slew of time-share sales staff that make you believe they are hotel staff, they hound you from the moment you get there and will wake you up with phone calls to your room telling you they have a "welcome gift" for you. DON'T BELIEVE THEM! These people are the reason I'm giving the hotel a 3 star instead of 4 stars. The phone situation is also bad. It will cost you $3.00 to make a local 800 free call. Buy phone cards from the local stores and you can use the phones outside the hotel. If you want to rent a car, go to the hertz at Wal-Mart and you can rent one for $22.00 a day w/o insurance. Wal-Mart is a great place for any items you will need. Be carful about where you park the car. We went to Market 28 and ours was broken into and our passports, cameras and other items were stolen. That is a whole other story though and not a very good one. So the bottom line on this place is it's not a 5 star place and it could be a 4 star place if not for the time share sales staff harassing you from the moment you arrive.

great getaway

rt Oct 14, 2009

Would recommend to a friend!

only problem we had was with swim up pool bartender we had a couple of drinks at bar and he told another guest he was going ... to kick us out pool we wrote a form complaint and turned into front desk

Best Vacation We Have Ever Had!!!!!

Susan Oct 14, 2009

Would recommend to a friend!

We truly had a terrific vacation. We would go back in a minute. We relaxed by the pool and played in the water. We tried ... the different places to eat. The staff was very friendly, althougth there were times it was difficult to communicate with them.

We didn't sleep here, but ate here

Marlaine Oct 11, 2009

Would recommend to a friend!

When we checked into the Oasis Palm Beach Hotel, we were sent to a room at the Oasis hotel next door. We had to go back to ... the Palm Beach Hotel for all our food, drinks, etc. Our room was very nice and quiet, but a hike to get a drink. The food was great. We snuck a peek at the rooms at the Palm Beach; they were a little smaller but adequate. The Palm Beach hotel was much noisier, more younger people.