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Room Availability
There are only a few rooms left at this price, so we encourage you to book as soon as possible. Keep in mind that room availability can change at any time as demand changes, and when availability at a particular price runs out, the price for the room may increase.
*rate found for check-in Dec 22, check-out Dec 24
Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).
Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.
The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.
Check-in: 1500
Check-out: 1200
Local currency: USD
Classic Mediterranean style of stucco, tile and marble. Nice beach, six meandering pools, eight international restaurants and ten bars . Here, in a setting of all inclusive luxury, we address your every need so you are free to create the moments you dream of, and memories you'll have forever.
Six meandering pools wind through our grounds. You have access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea.
Guests will enjoy 24-hour all-inclusive service, which includes:
-Special Welcome Cocktail & cool towel
-Powdery white-sand beach
-Full breakfast, lunch, dinner and snacks each day
-8 a la carte dining options & 10 Bars
-1 buffet restaurant for breakfast & lunch
-Unlimited Natural fruit juices and soft drinks
-Unlimited premium and domestic alcoholic beverages
-24 hour room service
-Pool and beach waiter service
-6 swimming pools and 5 Outdoor Jacuzzis
-Non-motorized water sports (sail,windsurf,sea kayak,snorkel,introductory scuba lesson)
-Daily activities
- Tennis clinics
-Game room
-Fully equipped Fitness center with state-of-the art equipment Cybex equipment,
-Wedding Gazebo
-All taxes and gratuities.
You will also find our Excellence Club suites that represents the ultimate in luxury, privacy, exclusivity and service. All our Excellence suites offer impressive ocean views, as well as indoor and outdoor jacuzzis.
Excellence Club Benefits:
Private check-in & check-out / Late check-out & early check-in (subject to availability) *Private concierge service (7am to 11pm) *Private lounge (7am to 11pm) with free Internet access, smart buffets & bar service *Superior VIP toiletries, upgraded room service menu, *Exclusive pool and Whirpool at the pool area *Private beach area*Daily complimentary newspaper in room everyday *Complimentary beach bag *Shoe shine service *Daily fruit basket in room *Fresh flowers in room upon arrival .
A total of 6 swimming pools, 2 of them heated with an expanse of over 77,877 sq. feet, guests enjoy privacy and variety throughout the resort. 3 Jacuzzis right next to the pools providing an ocean view + 2 independent Jacuzzis by the Spa & the Swim up -Pool Bar provides immediate refreshments. All suites on the ground floor have direct access to the pool.
Excellence Riviera Cancun offers a wide variety of beach, land and water activities throughout each day, including kayaks, snorkeling, sailing, windsurfing, deep sea fishing*, private yacht excursions*, scuba diving with instruction*, aerobics & water aerobics, water polo, yoga, jogging, Spanish lessons, dancing & cooking lessons, theme nights, beach volleyball & football, tennis, basketball, bicycles, table tennis, darts, board games, archery, air rifle shooting & billiards. *Additional costs may apply.
WEDDING PACKAGE
By booking a minimum of 7 nights in a Excellence Club room, you will get a wedding package or an upgraded honeymoon or anniversary package for free.
During your stay, you can indulge in truly global dining in eight full-service restaurants. Some restaurants feature smoking and non-smoking sections and some only non-smoking sections. Ten different bars complete the experience:
French Restaurant *Mexican Restaurant *Mediterranean Restaurant *Italian Restaurant *Asian & Japanese Restaurant *Lobster House *Steak House *Lobby Bar *Coffee Bar *Swim up Pool Bar *Pool & Beach Bar by the main pool *Pool bar in Excellence Club *Piano Bar, Sing along & Comedy Bar *Cigar Bar *Fruit Juice Bar by the Spa *Chill out Bar at the Beach *theater Bar *24 hour room service
Check-in: 1500
Check-out: 1200
Local currency: USD
*rate found for check-in Dec 22, check-out Dec 24
Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).
Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.
The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.
Overall score
4.7 out of 5
(197 reviews)
Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.
Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."
The "overall score" is an average of all reviewer scores submitted for a hotel.
Hotel address: Riviera Maya, Puerto Morelos, Mexico 77580
Puerto Morelos.
Cancun International Airport.
At Excellence Riviera Cancun you are secluded but not isolated. e all-suite, all-adult resort is set along Mexico’s renowned Mayan Riviera, 15 minutes away from Cancun’s airport, on an immaculate white sand beach. e surrounding region is rich with archeological and cultural sites, as well as eco-tourism destinations including tropical coves, rain-forest and caves. Cancun, Playa del Carmen and Cancun International Airport are all just a short drive away.
This palapa-restaurant is open most of the day. We serve a late breakfast a la carte, a snack a la carte for lunch and for dinner is our Steak House restaurant. No reservation required. LUNCH Dress Code: Shorts, bermuda, wrap, bathing suit and undershirt with sleeve cuts. It is not permitted the use of sleeveless undershirts (tank shirt) and humid clothes in the restaurant; obligatory the use of shoes semi closed, slippers or sandals. DINNER Dress Code: Gentlemen-casual elegance: The use of short pants is required, polo shirts with sleeves and neck, shoes semi closed and sandals to dress (leather sandals) coincidental; Ladies-casual Elegance: The use of pants is required, capri or skirt, dress shoes or elegant sandals; It is not premited the access to the restaurant in undershirt with or sleeveless, shorts or bermuda.
Our mexican restaurant has got two different areas, a mexican patio and indoor restaurant. Enjoy the real mexican food and our variety of Tequilas. Dinner a la carte. No reservation required. DINNER Dress Code: Gentlemen-casual elegance: The use of short pants is required, shirt with sleeves and neck, shoes semi closed and dress sandals (leather sandals); Ladies - Casual Elegance: The use of pants is required, capri or skirt, dress shoes or elegant sandals; The access will not be permited to the restaurant in undershirt with or sleeveless, and/or in beach sandals.
Our fine Italian restaurant is open for dinner a la carte. We have created a special atmosphere for your romantic dinner. No reservation required. DINNER Dress code: Gentlemen-casual elegance: Use of long pants is required, shirt with sleeves and neck, shoes closed or dress sandals (leather sandals); Ladies-casual elegance: It is required long pants or skirt, night shoes or elegant sandals; It is not permited the access to the restaurant in shorts, or undershirt with or sleeveless.
Come and see in how many different ways we can cook lobster. No reservation required. BREAKFAST Dress code: Shorts, bermuda, wrap and undershirt with sleeve cuts. It is not permitted the access with sleeveless undershirt (tank shirt), in bathing suit and humid clothes; Obligatory the use of shoes semi closed, slippers or sandals. LUNCH Dress Code: Shorts, bermuda, wrap, bathing suit and undershirt with sleeve cuts. It is not permitted the use of sleeveless undershirts (tank shirt) and humid clothes in the restaurant; obligatory the use of shoes semi closed, slippers or sandals. DINNER Dress Code: Gentlemen-casual elegance: The use of short pants is required, polo shirts with sleeves and neck, shoes semi closed and sandals to dress (leather sandals) coincidental; Ladies-casual Elegance: The use of pants is required, capri or skirt, dress shoes or elegant sandals; It is not premited the access to the restaurant in undershirt with or sleeveless, shorts or bermuda.
Taste our Asian & Japanese Restaurant, where you will find different options from each orienal cuisine. This restaurant has got 4 tepanyaki stations where our cheffs will cook only for you. Open for dinner a la carte. No reservation required. DINNER Dress code: Gentlemen-casual elegance: It is required long pants, polo shirts with neck and sleeves or shirts with sleeves and neck, shoes semi-closed or dress sandals (leather sandals); Ladies-casual elegance: It is required long pants or skirt, dress shoes or elegant sandals; It is not permited the access to the restaurant in shorts, or undershirt with or sleeveless.
Pizza e Pasta - Casual Pizzeria & Trattoria. This restaurant is open for lunch and dinner a la carte. Enjoy the best ocean front views. No reservation required. LUNCH Dress Code: Shorts, bermuda, wrap and undershirts with sleeve cuts. It is not permitted the access in sleeveless undershirt (tank shirt), in bathing suit and with humid clothes; obligatory the use of shoes semi closed, slippers or sandals. DINNER Dress code: It is permitted the access to this restaurant with shorts, Bermudas, wrap and undershirts with short sleeve and neck; it is not permited the access in sleeveless undershirts (tank shirt), in bathing suit or/and with humid clothes; obligatory the use of shoes semi-closed.
Enjoy one of our most elegant restaurants, the French Cuisine & wine cellar. This restaurant is open for dinner a la carte. No reservation required. DINNER Dress code: Gentlemen-casual elegance: Use of long pants is required, shirt with sleeves and neck, shoes closed or dress sandals (leather sandals); Ladies-casual elegance: It is required long pants or skirt, night shoes or elegant sandals; It is not permited the access to the restaurant in shorts, or undershirt with or sleeveless.
We serve breakfast and lunch on buffet, and for dinner you will be able to taste the world famous mediterranean cusine. A la carte for dinner. No reservation required. BREAKFAST Dress code: Shorts, bermuda, wrap and undershirt with sleeve cuts. It is not permitted the access with sleeveless undershirt (tank shirt), in bathing suit and humid clothes; Obligatory the use of shoes semi closed, slippers or sandals. LUNCH Dress Code: Shorts, bermuda, wrap and undershirts with sleeve cuts. It is not permitted the access in sleeveless undershirt (tank shirt), in bathing suit and with humid clothes; obligatory the use of shoes semi closed, slippers or sandals. DINNER Dress code: Gentlemen-casual elegance: Use of long pants is required, shirt with sleeves and neck, shoes closed or dress sandals; Ladies-casual elegance: It is required long pants or skirt, night shoes or elegant sandals; It is not permitted the access to the restaurant in shorts, or undershirt with or sleeveless.
The Excellence Riviera Cancun has over 19,695 sq. ft. of dedicated meeting and function space; “ e Grand Ballroom” offers 5,920 sq. ft. of freestanding of flexible space as it divides into three sections. Additionally, the Excellence Riviera Cancun also offers: 2 breakout rooms with 775 sq., 3,000 sq. ft. of pre-function space located right outside the Grand Ballroom and an outstanding outdoor venue including pool side reception space, private ocean front 10,000 sq. terraces and a spectacular beach for private cocktails.
Please enter check-in and check-out dates to the right to select a room
Check-in: 1500
Check-out: 1200
Local currency: USD
*rate found for check-in Dec 22, check-out Dec 24
Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).
Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.
The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.
Overall score
4.7 out of 5
(197 reviews)
Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.
Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."
The "overall score" is an average of all reviewer scores submitted for a hotel.
Score
5 out of 5
absolutely awesome place!
El Bombero Nov 17, 2009
champagne.. champagne.. champagne... relax..relax..enjoyed the different restaurants but could not stop the wife from ... indulging lobsters throughout our vacation. we sincerely loved it. the spa is awesome. but 4 days was not enough. the staff to me was one or the best i've ever seen. definitely looking forward for part two...
Traveler type: Couples
Score
5 out of 5
AMAZING-all the reviews are true
Recharging my solar panels in Idaho Nov 17, 2009
Okay, so I have to say this was by far the best all-inclusive I have been to including Sandals. I'll start with the people ... first. From first impression on arrival to ending moment the staff has made this their own home. They are simply amazing. To our bell boy, who was so informative, to our housekeeper, who kept our room SPOTLESS and loaded with towels, to the waiter who came around what seemed like our own private pool multiple times with wonderful drinks, to the wait staff at every dining establishment, to the very end at checkout. The hotel manager is doing a great job at keeping her staff happpy which in turn shows through to how they treat their guests. Food, to me food is personal, some you like some you don't. We are all different. Did I have my favorites, you bet, but overall the food was fantastic and in fact it was so good that I had the hardest time choosing my last meal there, where do I go, what should I have, again simply amazing. I loved the fact there is a dress code throughout the resturants. Being adults only dressing nicely gave the feel of class amongst the people. It was nice. Rooms, we had the swim out suite, bottom floor, would get it again in a heartbeat, felt safe the whole time, loved the accessiblity to my own private pool, LOL, in fact ordered room service for lunch twice and ate by the pool! I might upgrade to the Excellence Club just to see what I get next time, but people my room was beautiful. Loved the robs, the slippers, the incense, it put me to sleep every night, well, maybe it was partially the nice beverages, but still I slept great. The pools were spotless and clean, and there were enough towels to go around. Although I did have to ask for them once at the beach and once at our pool and within five minutes I had fresh towels. So all was good in my little world. Beach, loved, did I say LOVED the beach beds wow, they are great. Had no problems with getting beverages, towels, and places to lay in the sun, and it was soooo clean and the sand was soft. My husband and I had the most fantastic time at the Excellence. The people that were guests were friendly and everyone seemed to be appreciative to be at the Excellence. My husband and I will be going back there, although next time we want to take the kids so we unfortunately can't do that at this resort, but we will be back to the Excellence Cancun. Now, we have to find a resort that can live up their standards, it will be hard, but I am looking at all the reviews on family resorts, just like I did with the Excellence. Bottomline, you will not be disappointed at this resort, go and enjoy my friends...
Traveler type: Couples
Score
4 out of 5
Review
LK Nov 13, 2009
For the first 3 days it rained. There were really NO activities or anything else to do. Restaurants close and no one really ... communicates anything.
Traveler type: Couples
Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.
Tip your waiters, maids, and bartenders a $1.00 or $2.00 and they will make your stay even better. They work hard and really appreciate the tips.
--Grandma T, Cairo, NE Nov 11, 2009
Definitely eat at the French restaurant!
--carolinagirl, Houston, TX Nov 9, 2009
Don't miss the Michael Jackson tribute show. It was unbelievable!!!
--Beechluver, Mason, OH Oct 26, 2009
Overall score
4.7 out of 5
(197 reviews)
Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.
Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."
The "overall score" is an average of all reviewer scores submitted for a hotel.
Sort reviews by: most recent | highest rating | lowest rating
Score
5 out of 5
absolutely awesome place!
El Bombero Nov 17, 2009
champagne.. champagne.. champagne... relax..relax..enjoyed the different restaurants but could not stop the wife from ... indulging lobsters throughout our vacation. we sincerely loved it. the spa is awesome. but 4 days was not enough. the staff to me was one or the best i've ever seen. definitely looking forward for part two...
Traveler type: Couples
Score
5 out of 5
AMAZING-all the reviews are true
Recharging my solar panels in Idaho Nov 17, 2009
Okay, so I have to say this was by far the best all-inclusive I have been to including Sandals. I'll start with the people ... first. From first impression on arrival to ending moment the staff has made this their own home. They are simply amazing. To our bell boy, who was so informative, to our housekeeper, who kept our room SPOTLESS and loaded with towels, to the waiter who came around what seemed like our own private pool multiple times with wonderful drinks, to the wait staff at every dining establishment, to the very end at checkout. The hotel manager is doing a great job at keeping her staff happpy which in turn shows through to how they treat their guests. Food, to me food is personal, some you like some you don't. We are all different. Did I have my favorites, you bet, but overall the food was fantastic and in fact it was so good that I had the hardest time choosing my last meal there, where do I go, what should I have, again simply amazing. I loved the fact there is a dress code throughout the resturants. Being adults only dressing nicely gave the feel of class amongst the people. It was nice. Rooms, we had the swim out suite, bottom floor, would get it again in a heartbeat, felt safe the whole time, loved the accessiblity to my own private pool, LOL, in fact ordered room service for lunch twice and ate by the pool! I might upgrade to the Excellence Club just to see what I get next time, but people my room was beautiful. Loved the robs, the slippers, the incense, it put me to sleep every night, well, maybe it was partially the nice beverages, but still I slept great. The pools were spotless and clean, and there were enough towels to go around. Although I did have to ask for them once at the beach and once at our pool and within five minutes I had fresh towels. So all was good in my little world. Beach, loved, did I say LOVED the beach beds wow, they are great. Had no problems with getting beverages, towels, and places to lay in the sun, and it was soooo clean and the sand was soft. My husband and I had the most fantastic time at the Excellence. The people that were guests were friendly and everyone seemed to be appreciative to be at the Excellence. My husband and I will be going back there, although next time we want to take the kids so we unfortunately can't do that at this resort, but we will be back to the Excellence Cancun. Now, we have to find a resort that can live up their standards, it will be hard, but I am looking at all the reviews on family resorts, just like I did with the Excellence. Bottomline, you will not be disappointed at this resort, go and enjoy my friends...
Traveler type: Couples
Score
4 out of 5
Review
LK Nov 13, 2009
For the first 3 days it rained. There were really NO activities or anything else to do. Restaurants close and no one really ... communicates anything.
Traveler type: Couples
Score
5 out of 5
"Fantastic Adult Getaway"
Grandma T Nov 11, 2009
This was our second trip to this resort we liked it so well the first time we couldn't wait to go again. Excellence is a ... friendly,clean and enjoyable getaway. Thay wait on you hand & foot. The spa is great way to pamper yourself. Both times we have been at Excellence we meet couples that were staying at other resorts, that moved from the resorts they were in to Excellence. I would suggest a junior swim up suite. Just walk out your suite to the lazy river pool. I can't wait to go back again...
Traveler type: Couples
Tip your waiters, maids, and bartenders a $1.00 or $2.00 and they will make your stay even better. They work hard and really appreciate the tips.
Score
3 out of 5
Mixed reviews
carolinagirl Nov 9, 2009
When we arrived in our rental car, the valet guys rudely told us to pull through and ignored us. They didn't allow me to get ... out under the covered area and it was raining. We had to park our car to the side and walk in the rain. They were only offering certain people champagne as they walked into the lobby. We were not one of them. Arrived early. Didn't get our room until 4:00 or later when check-in was 3:00. First room had weird smell, long walk, and thermostat didn't work. They didn't recognize our Anniversary when that's why we were there and told them that. They have signs they put on the doors that say "anniversary" or "honeymoon". Ours had nothing and we didn't get our welcome champagne and fruit. Contacted front desk and asked for a closer room....after a lot of urging, finally got one the next day. When we did get the room, it smelled better, they recognized our Anniversary and we got champagne and fruit...which was great! Although this room was better, it was really loud at night and early mornings and the hot water thermostat in the shower was messed up and we were constantly getting burned or frozen...not very pleasant or relaxing. The bed was very hard and uncomfortable. Poolside service was sketchy. We had one guy that was good and attentive. Most everyone else ignored us. Food at the restaurants was mostly good. The best was the French restaurant. We ate there 2 nights. Nightly entertainment not bad. Gym is nice. Quality, top shelf drinks available at the bars. Overall, we have stayed at other comparable resorts in Mexico and this one did not impress me, but it wasn't bad. I just expected more by the reviews and awards it has received. I probably would not go back.
Traveler type: Couples
Definitely eat at the French restaurant!
Score
5 out of 5
Excellence Riviera Cancun is excellent
LovesToTravel Nov 2, 2009
The resort was wonderful. We thoroughly enjoyed the food at all of the restaurants. The staff was always very friendly and ... accommodating. And our junior suite with pool-access was amazing. This is the best all-inclusive resort that we have ever stayed at!
Traveler type: Couples
Score
5 out of 5
Parental Escape 2009
Cvillefam Oct 27, 2009
At first, the most impressive features are the facility and the views. However, after a couple of days you realize it is the ... staff that makes this resort spectacular. They were all incredibly attentive and enthusiastic to all.If only the food & beverage department could prepare a dinner menu that approached the quality of this incredible facility, then all would be ideal. Unfortunately, none of the dinner options came close to meeting expectations. Regardless, this should not deter anyone considering the trip. Enjoy a few more beverages and eat less![...]
Traveler type: Couples
Score
4 out of 5
Excellence was excellent!
happy guest Oct 27, 2009
Everything was great except the room cleaning staff was inconsistant with the time of their service. Had to call one time to ... get room done. Restaurants and all facilities were fabulous and spa was absolutely the greatest.
Traveler type: Friends
Score
5 out of 5
excllence riviera cancun
Riccardo Oct 27, 2009
Loved all inclusive, and they meant it ! ...
Traveler type: Couples
Score
5 out of 5
Excellence Riviera Cancun is Luxury!
Beechluver Oct 26, 2009
Excellence met and exceeded all of my expectations for a wonderful week of pampering. The service at the Excellence Club bar ... (Amable and Moises are truly wonderful, friendly people) was superb. The rooms are beautiful and the food was very good for an AI resort. This was one of the best resorts we've stayed at in the Riviera Maya area and I would highly recommend it to couples for a nice, quiet romantic place where your every need is taken care of.
Traveler type: Couples
Don't miss the Michael Jackson tribute show. It was unbelievable!!!
Score
5 out of 5
Truly Excellent!
Les&Ted Oct 26, 2009
This resort is tops! Truly excellent from the moment we arrived until the moment we left. We were very sad to go! Service ... couldn't have been better. We were pampered at every turn. We were celebrating our anniversary and there were rose petals on our bed and a bucket of champange chilling when we got to our room. Food was very good. The French restaurant was the absolute best with the Italian running a close second. Pools were very clean and refreshing since the weather was quite hot. I can't fault this resort in any way and can't wait to go back!!
Traveler type: Couples
Be sure not to miss the Michael Jackson show on Tuesday night! It was the best!!
Score
5 out of 5
beyond my expectations
October Honeymooner Oct 25, 2009
we jut returned from our honeymoon at excellence and i can' rave about it enough- worth every penny. beautiful, spotless ... rooms, full service top notch spa, friendly staff that fell all over themselves to be helpful. the food was very very good, much better than expeced- and the drink selection and quality was superb. we also enjoyed the cigar lounge, the catamaran sailing, snorkeling, evening shows- and the TWO jacuzzi tubs- one inside our room and one on our patio. activities were plentiful, the resort was romantic and fun- a variety of age groups. the only negative was that there was no free shuttle from the airport, but really, this was no trouble to arrange and was assised by the conceirge [...]. CAN'T WAIT TO GO BACK! Thank you all so much!
Traveler type: Couples
Agave is really the best restaurant, I think, Chez Isabel is a close second. Lobster house is a long wait, and people said it wasn't worth it. Try the Flaming Excellence Coffee after dinner in the theatre, and order the french toast and huevos rancheros room service- we did every morning and it was amazing. Tres leches cake- out of this world.
Score
4 out of 5
Great Resort
JR Oct 19, 2009
Excellence is definately the apt word to describe this resort. The staff couldn't be more friendly and helpful.All The ... restaurants were fabulous, even the room service was prompt and delicious.I recommend the swim up rooms, their very elegant and HUGE. The walk in shower is amazing and the outdoor jacuzzi on the patio is a great way to relax after the beach or pool.The resort location is very convenient to the airport, we left JFK in NY at 9:00am and were on the beach by 1:30. The only problem we had was that we were give a two queen bed suite instead of a King Suite( which I was expecting) When I complained of the oversite we were moved to a king suite the next day. When we returned to our room later in the day we found an apology note with a bottle of champagne. Thats a First class move that just added to our experiance!! I have been to other all inclusives in the Carribean and nothing compares to this resort. We are looking forward to returning in the spring. Excellence Riviera is a Great resort on all fronts.
Traveler type: Couples
Score
5 out of 5
Amazing Getaway
Kathy Oct 19, 2009
My boyfriend and I went for his 30th birthday, and of course I wanted everything to be perfect... and it was!!! From being ... greeted with a hot towel and a glass of champaign upon our arrival to every single staff member going out of their way to make our trip enjoyable. I thought the rooms were big and well kept, our fridge was constantly being re-stocked and what I loved the most was that every night, the "newsletter" was dropped off telling us what the weather was going to be like, the activities that were going to happen the next day even the "drink of the day" When I bought the tickets, I never mentioned that it was my boyfriends birthday, when I arrived they asked me if we were celebrating anything, I quickly mentioned it. On the day of his birthday, a cute little cake that said happy birthday with a candle was waiting for us in the room along with two mimosas. I would definitely recommend this hotel to everyone. The service, the food and the hotel itself made our vacation extra special.
Traveler type: Couples
Chez Isabelle and Spice were great restaurants
Score
5 out of 5
Excellent Excellence!
Toni Oct 18, 2009
Our 2nd trip was just as good as the first! Top notch resort with unbelievable staff! Would recommend! ...
Traveler type: Couples
Show up at 6:00pm to reserve a spot for the Tempanyaki show!
Score
5 out of 5
Fabulous Honeymoon Spot
Newlywed Kelly Oct 14, 2009
From the second we walked into this hotel, we felt and were treated like royalty. The staff is amazingly friendly and all ... speak great english, but don't mind helping you practice your spanish skills either. We upgraded to the excellence club and thought it was well worth it. We never had to fight for a spot on the beach or at the pool and the excellence club pool has the best bar and bartenders at the resort! We even had a mishap with my husband's foot where he needed stitches and the resort/doctor were wonderful and took care of everything without any fuss. This was our first trip to Mexico, but not our last. We plan on visiting this resort again because we had the most amazing time EVER!!
Traveler type: Couples
Chez Isabelle was our favorite restaurant where we visited twice. The Chateau Brione on the tasting menu was the most delicious, and you can order it as a main entree without ordering the tasting part. Also, the Sea Bass was the best piece of fish I have had in a loooong time! Highly recommend it!
Score
5 out of 5
Closest thing to heaven!
upinthecold Oct 14, 2009
This was absolutely the best place my husband and I have ever been! The beauty is just breathtaking! We went to celebrate our ... 10th anniversary! We were treated like royalty from the staff and could not find one thing wrong with the resort. Please go here and you will not be dissappointed!
Traveler type: Couples
Score
5 out of 5
More then expected!
Sea breeze Pam Oct 12, 2009
Our room was elegant and spacious. We were located across from the spa and had tranquil music playing throughout the day and ... in the evening could hear the music from the band from our own lounge chairs located at the swim up suite. The upgrade to the swim up suite was well worth the extra money for us. We walked out the sliding glass door and jumped into the lazy river, no having to stake your claim at a lounge chair around the pool. The food was fabulous and the staff was great. We ordered room service quite a few times to escape the heat of the day and food was excellent and delivered within 30 minutes.
Traveler type: Couples
Score
5 out of 5
Adults only Luxury
NewSuzi Oct 11, 2009
This is our second time at this resort. Excellent! The spa is to die for!!! ...
Traveler type: Couples
Score
4 out of 5
Anniversary to remember
Carolina Couple Oct 8, 2009
Beautiful hotel, great staff! ...
Traveler type: Couples
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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.
Sort tips by: most recent | distance from hotel
Tip your waiters, maids, and bartenders a $1.00 or $2.00 and they will make your stay even better. They work hard and really appreciate the tips.
--Grandma T, Cairo, NE Nov 11, 2009
Definitely eat at the French restaurant!
--carolinagirl, Houston, TX Nov 9, 2009
Don't miss the Michael Jackson tribute show. It was unbelievable!!!
--Beechluver, Mason, OH Oct 26, 2009
Be sure not to miss the Michael Jackson show on Tuesday night! It was the best!!
--Les&Ted, NJ Oct 26, 2009
Agave is really the best restaurant, I think, Chez Isabel is a close second. Lobster house is a long wait, and people said it wasn't worth it. Try the Flaming Excellence Coffee after dinner in the theatre, and order the french toast and huevos rancheros room service- we did every morning and it was amazing. Tres leches cake- out of this world.
--October Honeymooner, Atlanta, GA Oct 25, 2009
Chez Isabelle and Spice were great restaurants
--Kathy, Westchester, NY Oct 19, 2009
Show up at 6:00pm to reserve a spot for the Tempanyaki show!
--Toni, Granby, CT Oct 18, 2009
Chez Isabelle was our favorite restaurant where we visited twice. The Chateau Brione on the tasting menu was the most delicious, and you can order it as a main entree without ordering the tasting part. Also, the Sea Bass was the best piece of fish I have had in a loooong time! Highly recommend it!
--Newlywed Kelly, Santa Rosa, CA Oct 14, 2009
The shows we saw at the Hotel were good.
--Wanda, Pennsylvania Sep 29, 2009
Check out the various services/excursions available in in Puerto Morelos. Snorkeling, fishing, Mayan massage just to name a few. If you travel further from this resort...you'll miss the luxury of the Excellence fast!
--FUN4JAG, New Hampshire Sep 29, 2009
Our friends went swimming with the dolphins and loved it. The took an excursion from the hotel and it included entrance to a water park. Only about 15 or 20 min away.
--Syleegirl, Downingtown PA Sep 19, 2009
A walk on the beach is wonderful early in the morning, you can see the fishing boats come in and get their nets. And the sunrise is beautiful
--Grange-Schmitt, Utah Sep 17, 2009
Spice Restaurant was great - must go early to reserve a spot at the Hibachi though (6pm). Get up early and get a little hut/cabana near the pool bar - they will deliver you food right to your hut - awesome for lunch. Room Service 24 hours per day was also well done.
--Joe & Jaime, New Jersey Sep 16, 2009
Don't bother with the bus, its cheap but it only goes to puerto morelos, you will still need to take a taxi to hotel.
--WNY Taveler, Western New York Sep 14, 2009
Ensure that you take enough sunscreen and toiletries etc. to last the duration of your vacation.
--Kim & Ron, Rosenberg, TX Sep 11, 2009
The French restaurant and Spice are the best restaurants in hotel. Pass up on the Lobster House. The Caribbean party had the best local food / buffet and carving station on the beach!!
--TLJ, NYC/BOCA RATON Sep 8, 2009
Food was great - try all the restaurants - we did not have a bad meal in any of them***
--Mom, Atlanta, GA Sep 8, 2009
Figure out transpo from airbport to hotel in advance...cabs were like $70 for a ten-minute drive.
--New Fan of All-Inclusive, NYC Sep 3, 2009
the lobster house was our favorite. superb grilled lobster. and they will adapt to your tastes each nite. even served a filet mignon with my lobster one nite , just for the asking.
--stetco, plainfield,il Sep 3, 2009
go in the summertime if you can...hurricane season offers cheap prices! WE booked only a week before after seeing that the forecast looked good. The resort was only about 1/4 full which made for extraordinary service and no waits at restaurants or bars.
--debbadrak, Michigan Aug 31, 2009
Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.
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CST 2063530-50;
Hawaii TAR-5627;
Iowa 644;
Nevada 2003-0387;
Washington 602-102-724
