Terms & Conditions

Car Rental Low Price Guarantee Terms and Conditions:
The Low Price Guarantee is available to any customer who makes a qualifying car rental booking through the Orbitz.com Web site.
If you find a lower rate for the same car brand, same car size, same car category, same transmission, same drive type, same air conditioning type, same fuel source, for the same dates, for the same pick-up and drop-off times, and for the same pick-up and drop-off locations on Orbitz or any other Web site within 24 hours following your confirmed reservation on Orbitz.com, Orbitz will refund the difference after you have completed your travel.

Send an e-mail to CarLowPriceGuarantee@Orbitz.com within 24 hours of your Orbitz booking with:
· Booking confirmation number
· Name
· Email address of your Orbitz account
· Dates of car rental
· Rate quoted by competitor
· Complete Web address (URL) reflecting the lower rate you found online for the same dates and car rental you booked
on Orbitz.com
· Your home address for refund check

Upon verification of the lower car rental rate online, Orbitz will provisionally approve your claim. Once your travel is completed, e-mail your receipt to CarRedemption@orbitz.com, or fax it to 1-312-276-8642. Orbitz will then mail your refund check approximately 45 business days after your receipt has been received and approved.
If we are unable to replicate the lower rate, the Orbitz Customer Experience Team will contact you via email to request additional information and documentation (such as a screenshot) to verify the lower online rate. Please keep a copy of all such documentation.

General Terms
The Low Price Guarantee applies only to on-line rates available to the general public. It does not apply to membership or corporate rates or special discounted rates including, but not limited to, AARP, AAA, military, government, or convention rates.
The Low Price Guarantee does not apply to hotel rooms and car rentals booked through or in combination with frequent stay, loyalty, points or other reward type programs, rooms and car rentals booked through coupon promotions, won through contests or sweepstakes or transferred, prepaid car rentals, or rooms and car rentals booked on websites that do not allow you to see the name of the hotel or car rental company until your reservation is complete (such as Hotwire and Priceline).
The Low Price Guarantee applies to the rate for room nights or car rentals only. Promotional packages, deals, or bundles that may include additional amenities such as parking, meals, or entertainment are not eligible.
Orbitz reserves the right to deny any claims that cannot be verified, or for which you have provided incomplete information.
Orbitz will not be liable for the payment of any refunds under the Low Price Guarantee with respect to rates loaded in error by Orbitz or the hotel or car rental company or any printing, typographical, administrative or technological errors in any materials relating to in any materials relating to rates backed by the Low Price Guarantee.
These Low Price Guarantee Terms and Conditions include and incorporate by reference the standard Orbitz Terms and Conditions and constitute the entire understanding between you and Orbitz relating to your hotel purchase or car rental booking.
Void where prohibited by law. Orbitz reserves the right to modify or cancel the Low Price Guarantee at any time without prior notice. Any modification will be effective upon posting of modified Low Price Guarantee Terms and Conditions on the Orbitz.com web site. Any cancellation will be effective upon removal of references to the Low Price Guarantee and the Low Price Guarantee Terms and Conditions from the Orbitz.com web site.

Budget Special Offer - The savings of 15% applies to Budget leisure weekly and weekend rates and is applicable only to the time and mileage charges of the rental. Offer applies to midsize (group C) and above vehicles, excluding groups S and X. Taxes, concession recovery fees, vehicle license recovery fee, customer facility charges ($10/contract in CA) may apply and are extra. Optional products such as LDW ($28.99/day or less, except in Louisiana $49.99/day) and refueling are extra. Offer is available for U.S. and Canadian residents only for rentals at participating locations in the U.S. Offer may not be used in conjunction with any other promotion or offer. Weekly rates require a minimum five day rental period. Weekend rate available Thursday noon; car must be returned by Monday 11:59 p.m., or higher rate will apply. A Saturday night keep and an advance reservation may be required. Discount valid on rentals checked out no later than 12/31/08. Offer is subject to vehicle availability at the time of rental and may not be available on some rates at some times, including some online rates at Budget.com. Car rental return restrictions may apply. Offer subject to change without notice. Holiday and other blackout periods may apply. Renter must meet Budget age, driver and credit requirements. Minimum age may vary by location. An additional daily surcharge may apply for renters under 25 years old.